Sonic Team has posted news on PSO's "Website" option, concerning what they refer to as "Online Abuse". The news is quoted as follows--
Online Abuse -- Action is Being Taken!
Sonic Team will be taking appropriate legal and other action against users who are in violation of the PSO Terms of Service. Specifically, there have been cases of users spamming the lobbies and causing games to crash. These actions are unacceptable. Sega regrets the inconvenience and trouble this small minority has caused the PSO Community. You can take comfort that we are listening to your calls and monitoring the logs to ensure the best possible experience for everyone!
Reporting Abuse
When reporting user abuse, please report all the information you can, including:
Location: Ship and Block.
Time of Offense: PLEASE USE PSO IN-GAME TIME!
[From XX:XX to XX:XX and date]
Username: EXACTLY how it appears onscreen: pay close attention to caps and text symbols.
Please include your username as well.
Guild Card numbers: Theirs and yours. This is very helpful, although we realize that this can be hard to get.
Optional: Screenshot of the offending complaint
[For symbol chat/language]
Email this information to:
[email protected]
This update can also be found here.
"
vBulletin Message