SEGA and Billing

[l_Will_l]

Ok I honestly dont know wtf they are doing over there. I have a 30 day subscript. I pay with my credit card, which is automatically renewed every month. Ive never had a problem. But I just went to log in and it say that my GL was expired. i go onto the playsega.com and it said that my account was active. I checked the info and it said that the next payement was supposed to be taken 2 days ago but they havnt done it yet. so now i dunno what the hell is goin on. *sigh* theres not even a number to call to talk to a sega rep or something. i looked on the official boards for maybe a topic on this, but nothing. anyone else having this problem as well? i remember things happening in the past with subscripts. but I never had the problem before. Also i know its not my credit card cause i used it on something else today and my credit is good lol

[Getintothegame]

It's a huge problem right now, and it's happening right before the release of AotI. I'll try and find some threads where this is also happening.

http://www.pso-world.com/viewtopic.php?topic=159835&forum=3
http://www.pso-world.com/viewtopic.php?topic=159510&forum=20

<font size=-1>[ This Message was edited by: Getintothegame on 2007-11-18 18:10 ]</font>

[KnightHunter]

Anyone know if this is going to be an issue with the 360 version? Since billing is done through Microsoft then it....never mind, something tells me I want to can my account then reset it after the expansion comes out(JK). But seriously have there been any reports of Microsoft screwing this stuff up?

[DesertGunner]

So that's it. I tried switching my temporary debit card to my permanent one, and it just happens to be tied with my GL. I don't think this problem is ps2/pc-exclusive. We'll just have to hope that sega fixes this shit, or else no one is going to be playing the expansion.

[ShadiWulf]

lol...

http://boards2.sega.com/psu_board/viewtopic.php?t=55429

[Getintothegame]

So, wait - this is also affecting the Xbox 360, Desert? I'm a little confused.

[Pseithyrr]

yes me2, i am stuck out, gaurdians has expired, and to top it off playsega website is down AAAAAAAAARRRRRRRRRRRRRDDDDDDDDDDDDDDD

[ShadiWulf]

This Error 065 is NOT affecting the 360 verson. This is a problem with the PLAYSEGA billing site and is affecting everyone on PS2/PC a day or 2 after their account is suppose to be billed and isn't.

[l_Will_l]

well im on the playsega website. it is not down. ive been refreshing for like 30 mins cause i canceled my subcript. hoping i could renew right away. now its still pending cancelation. meh oh well. ill just renew when i have the chance again. i mean even if i didnt cancel it id still have to wait for them to fix it. and its not like im gunna loose my items or whatnot. meh ive just gotta wait it out. guess ill be playing some extra mode. I will be royally pissed off if they dont fix this tomorrow tho. It will be pretty sad if they dont fix this before the expansion release day.

[Pseithyrr]

o well i cannot get into the site http://www.pso-world.com/images/phpbb/icons/smiles/icon_frown.gif.and i finally changed the Rappy Hunter thing. How did that get there?

[ShadiWulf]

Also, if your wondering how to fix this error its a lengthy process

1. Log onto PLAYSEGA and cancel your PSU Subscription
(after you cancel it, it should say CANCEL PENDING or something like that)

2. Go to http://www.phantasystaruniverse.com/support_faq.php and select the correct support database
(IE: North America fo US, and Europe for Europe)

3. Search PSU Error 065

4. Click "Ask A Question" tab near the top left

5. for the title put PSU Error 065 and explain your problem and make sure to include your PLAYSEGA ID

6. wait



<font size=-1>[ This Message was edited by: ShadiWulf on 2007-11-18 18:36 ]</font>

[Koji1m1]

hmmmm the same thing happen to me but they havent sent any message say when we were sposed to pay them. this is very weird indeed

[l_Will_l]

No it tells you in your account when the subscription needs to be renewed.

[Saner]

y'know after reading this, maybe phone calling MS to cancel is less of a hassle to fix a billing problem than it is doing it through a website. ^_^;

[hewitt]

its happening to me to im hoping it doesnt stretch til AOTI if so then that means... ILL SUE jk but seriously SEGA fix it NAO

[unis_ascele]

wow i would hate to rain on everyone's party here but my card expired in October, my new card is all the ame info mostly but so far i have been playing for free

[Zantra]

I'm just wondering why people are changing their cards every pay cycle... that's just weird.

Plus, if you're playing on PS2/PC the smarter thing to do is pay every 6 months, because then you only pay for the price of 5 months, and you get one month free.

For $50, you get 6 months of online.

This whole 10 bucks a month, and using a different card every month, and having to cancel, and all that, is just too confusing.

[l_Will_l]

I never used a different card every month, nor have i ever had to cancel. I used the monthly payment feature so it would charge me monthly automatically from my credit card. its worked for over a year without a problem. lol and im not worried about 9 or 10 dollars over the span of 6 months, im not that broke.

[Saner]

yeah why change cards? you might as well get a card that has credit to backup the exact amount of months you wan to invest in.

changing cards is screwing your own credit history and can end up asking for these kind of problems. and Sega has to be careful cause loopholes can cause some people to get away with playing for free, or getting charged 3 times for one month.

[unis_ascele]

the 360 system is a little fussier than the ps2 side plus only the one month at a time billing option is avalible. I have heard some say they can use greendot visa's on the 360 and yet others cant. You also have to remember that most major cards are only valid for four years and then a new one is sent (most only change the security code on the back which btw the 360 side ask's for) I'm pretty sure that the ps2 side since it use's the playsega website takes the visa green dot cards and some people will buy a new one instead of refilling the old one (actually makes it a little more secure if you ever loose that card etc etc...)

[l_Will_l]

On 2007-11-18 19:16, Saner wrote:
y'know after reading this, maybe phone calling MS to cancel is less of a hassle to fix a billing problem than it is doing it through a website. ^_^;





Microsoft has nothing to do with the PS2/PC servers. they only do the charging for the 360 version. and im on pc

[l_Will_l]

On 2007-11-18 19:42, unis_ascele wrote:
the 360 system is a little fussier than the ps2 side plus only the one month at a time billing option is avalible. I have heard some say they can use greendot visa's on the 360 and yet others cant. You also have to remember that most major cards are only valid for four years and then a new one is sent (most only change the security code on the back which btw the 360 side ask's for) I'm pretty sure that the ps2 side since it use's the playsega website takes the visa green dot cards and some people will buy a new one instead of refilling the old one (actually makes it a little more secure if you ever loose that card etc etc...)




I know how to use my credit card. im not new at it. and my card is no where near the expiration

[Koji1m1]

On 2007-11-18 19:33, Zantra wrote:
I'm just wondering why people are changing their cards every pay cycle... that's just weird.

Plus, if you're playing on PS2/PC the smarter thing to do is pay every 6 months, because then you only pay for the price of 5 months, and you get one month free.

For $50, you get 6 months of online.

This whole 10 bucks a month, and using a different card every month, and having to cancel, and all that, is just too confusing.

my mom never had to chang her card each pay cycle this only started happing yesterday for me..... i think ill check again and Will want i meant was it didnt tell me whenever the transaction failed or not

[Powder Keg]

This is unacceptable. If the problem isn't fixed today, we should be due for some kind of compensation.,

[DragonStorm]

compensation ftw!!

[l_Will_l]

yes I agree with some sort of compensation. i could totally understand if it was the customer (our) sides fault with some sort of card problem. but this is a problem on their behalf, not to mention its not the first time, AND the day before the expansion release

[Alamar]

well the work day is almost done unless they work past 5:00 pm to fix it. still nothing as of 2:00 pm est.

[l_Will_l]

Well i took a guitar hero break and came back to log into the playsega.com site and it no longer is blue images saying psu its all red and says aoi with laia on it. so they have updated something on the playsega.com site today but they still havnt canceled my account so i can renew

[Powder Keg]

YES!!!! My payment was finally taken. I left my account Active.


I think it was a bad idea to try and cancel, guys....but I hope it gets fixed for the rest of you soon.

[Getintothegame]

They updated the subscription to include 15 bonus days. I wonder if this is permanent or a promo for AoI?

Hm, and my account is still marked for cancellation.

EDIT: Not anymore! Looks like billing problems have been solved!

<font size=-1>[ This Message was edited by: Getintothegame on 2007-11-19 11:29 ]</font>

[l_Will_l]

dang oh well. since they did something. its progressing. so ill just wait. im enjoying guitar hero 3 atm. http://www.pso-world.com/images/phpbb/icons/smiles/anime1.gif

[l_Will_l]

hahah rite after i posted i refreshed and my subscription has been cancelled. so i am renewing atm. its been fixed!!!!