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View Full Version : Support tickets, how long did it take?



SStrikerR
Jul 22, 2008, 09:23 AM
So far I've only had to send in 2 support tickets because of problems with my game, the first time it took them 2 days to respond, this time it's been 5 and still no response. If you've sent in a ticket before and you remember, how long did it take for sega to respond?

It's annoyed me that they aren't conisistent about this.

deadpool612
Jul 22, 2008, 10:45 AM
the 1st time was 2 days then they had to get back at me and its been over a week. so just keep waiting lol

SStrikerR
Jul 22, 2008, 10:50 AM
>_< dammit

Turb0
Jul 22, 2008, 10:52 AM
They responded in like 15 mins when I had to do it but that was something different.

sephiroth115
Jul 22, 2008, 10:52 AM
I'm going on 3 months. still nothing...

SStrikerR
Jul 22, 2008, 10:54 AM
Then you screwed something up or didn't send it correctly or to the right place. No way it'd take that long.

pikachief
Jul 22, 2008, 10:57 AM
i asked to be unbanned once, i told them i didnt dupe grinders

2 hours later they sent me a e-mail saying we checked your records and we are sorry, u are now unbanned ^^

sephiroth115
Jul 22, 2008, 10:57 AM
i logged onto segac support, they sent me an email conformation that they were "working on it"

pikachief
Jul 22, 2008, 11:03 AM
once i sent them support form and tehy gave me no reply for a month. i sent another one and thats when they replied in 2 hours.

if they take way too long to reply send another

LuigiMario
Jul 22, 2008, 11:04 AM
30min or less.

pikachief
Jul 22, 2008, 11:06 AM
oh i was looking at my previous report forms and one of the e-mails said this:

Problem Time =
Name of Problem User = VOLTRON
Problem User Level = 30005741
Problem Gamer ID = PIKA CHIEF

made me think of MAG time attacks. Yes VOLTRON is a problem user :disapprove:

sephiroth115
Jul 22, 2008, 12:39 PM
once i sent them support form and tehy gave me no reply for a month. i sent another one and thats when they replied in 2 hours.

if they take way too long to reply send another Hey thanks for the info, I'll try to send it again

Dragwind
Jul 22, 2008, 02:43 PM
Check your account, and it should show your pending questions, and their status. If it stays pending for too long, you could possibly try sending again. I had to do that once myself.

ashley50
Jul 22, 2008, 02:59 PM
2 days...

LuigiMario
Jul 22, 2008, 03:02 PM
oh i was looking at my previous report forms and one of the e-mails said this:

Problem Time =
Name of Problem User = VOLTRON
Problem User Level = 30005741
Problem Gamer ID = PIKA CHIEF

made me think of MAG time attacks. Yes VOLTRON is a problem user :disapprove:

Just stick to the Vivienne avatar. I cannot ID you with the corner of my eye without it. And shes red, it was so easy. :(

Syl
Jul 22, 2008, 03:15 PM
I had a report sent during the 065 escapade and got a reply in 5 minutes... which shocked me.

goud71493
Jul 22, 2008, 05:05 PM
............

McLaughlin
Jul 22, 2008, 05:38 PM
I sent three tickets over a three week span, and only ended up getting a reply because I pestered ChillAura until my issue was resolved.