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View Full Version : So you believe you deserve a patch.



KodiaX987
May 13, 2009, 09:57 PM
This applies if you meet any of the following criterias:


You believe that a game developer is in the moral obligation to patch bugs in the game.
You believe that a game developer is in the moral obligation to release content updates for the game.
You believe that a game developer is in the moral obligation to listen to its community and heed its requests.
You believe that a game developer is in the moral obligation to deliver games that people can enjoy.


Before I continue on, I will remind you that any company ever made in existence is made with the sole purpose of generating profit. It must generate profit in the quickest and most secure possible manner. A company that does not make profit is a dead company. A company that breaks even and stagnates is a dead company. A company is only concerned in its brand image to the extent that it will allow it to generate more profit.

Furthermore, a company will release patches and updates if this includes a sizeable chance to make a substantial profit that is worth the effort. A company will release patches and content updates if this will cause people to buy more of the game, or another game that this company has made.

Therefore, the truth is:


A game developer has no obligation to patch bugs in the game.
A game developer has no obligation to release content updates for the game.
A game developer has no obligation to listen to its community and heed its requests.
A game developer has no obligation to deliver games that people can enjoy.


At any time, the developer can choose to disregard the community's suggestions. In fact, the developer disregards those suggestions on a daily basis, and this is a good thing too, for the sheer majority of those suggestions are completely fucking stupid (http://forum.ea.com/eaforum/posts/list/232002.page;jsessionid=5FF3A100D454E2E3441D8C63781 49756). If you believe you somehow have a flair for game design and balancing, I'll let you in on a secret: you do not. Trust me, you do not. No matter how much you want to sink in that delusion, do not even expect for a second that your is balanced.

There is no quality law for video games. None. If there had been, the makers of Big Rigs (http://en.wikipedia.org/wiki/Big_Rigs:_Over_the_Road_Racing) would have gotten arrested a long time ago and Electronic Arts would be under a severe audit at this very moment.

There is no law that forces a developer to fix its game.

In fact, a company may publish a game that simply does not work, and there will be nothing you can do about it. There won't even be a class action lawsuit because so few people will have bought the game that taking the company to court would be meaningless - and good luck on winning the suit in the first place.

You'll notice this all looks familiar to something I said a while ago. Yes, it is. But I want to be more generalized this time.

You might feel entitled to more content than you paid for in your game. You are not.

You might feel entitled to a sequel to the great book you bought that proclaims "First of an upcoming series!" on the cover. You are not.

You might feel entitled to follow-ups from a business because you bought from them. You are not.

You might feel that the business will listen to you if you threaten to stop buying from them because they won't fix something for you. They will not. In fact, businesses are more likely to refuse service to known complainers - because complainers are more trouble for a business than they are worth.

In fact, we'll cut this short and to the point: any obligations you feel a business has to you, it has not. The best thing you can ever expect from a business is for it to replace a defective product for a new and working one.

For everything else, you can pretty much suck it.

beatrixkiddo
May 13, 2009, 10:00 PM
A student has no obligation to do schoolwork either, but if you don't you're not going to be getting any grades...

That's how I see your issue here.

You can neglect updates/patches, but don't expect to be getting as many customers as you would had you done all of those things you listed...

Nitro Vordex
May 13, 2009, 10:02 PM
A student has no obligation to do schoolwork either, but if you don't you're not going to be getting any grades...

That's how I see your issue here.

You can neglect updates/patches, but don't expect to be getting as many customers as you would had you done all of those things you listed...Actually, ignore what I previously wrote.

This is the part where you're missing the point of the rant.

He understands that they get money and blah blah blah. He's saying that the customers aren't the boss. Nor does the company have to respond to someone bitching because they found a little tiny bug that no one else would have found otherwise, or because they want higher res textures.

beatrixkiddo
May 13, 2009, 10:05 PM
Actually, ignore what I previously wrote.

This is the part where you're missing the point of the rant.

He understands that they get money and blah blah blah. He's saying that the customers aren't the boss. Nor does the company have to respond to someone bitching because they found a little tiny bug that no one else would have found otherwise, or because they want higher res textures.

I ignore everything you say, so that's not an issue.

The customer may not be the boss, but it's stupid to think that you can ignore glaring flaws in your program without some sort of monetary penalty.

To clarify, I'm not referring to people who want "balance changes" because they think XXX is too strong. I'm talking about valid content/stability patches.

Nitro Vordex
May 13, 2009, 10:09 PM
I ignore everything you say, so that's not an issue.
No wonder you're an idiot.

jShazBot
May 13, 2009, 10:12 PM
You're wrong. All of you.

Nitro Vordex
May 13, 2009, 10:23 PM
You're wrong. All of you.
Prove it.

Powder Keg
May 13, 2009, 10:28 PM
A student has no obligation to do schoolwork either, but if you don't you're not going to be getting any grades...

That's how I see your issue here.

You can neglect updates/patches, but don't expect to be getting as many customers as you would had you done all of those things you listed...

OHKO'd

SStrikerR
May 13, 2009, 10:45 PM
I think beatrixkiddo has a point in saying that a company SHOULD updates games if they want more players to come and stay, but businesses don't have to really worry about that, like Shuri said.
I'll give an example.

Sega and PSU

Their fanservice sucks, and yet there are still making money off the game.
"How's that possible, me and [friend] quit! They lost 2 customers there!"
Well, sega doesn't give 2 shits about you. They make enough money off of the players that already play and the players that are joining to really care if you quit or not.

As of right now, they can afford to continue on how there are because they're still making a profit. Once they start LOSING money, however, I expect them to either get their act together or to drop the game entirely. I'm thinking it'll be the latter.

Powder Keg
May 13, 2009, 10:58 PM
I don't think anyone is expecting any kind of special treatment (if they are, they're just being stupid) But if they didn't feel a need to patch harmful bugs / ban harmful users or release content, well then they wouldn't be making anything close to what they are now off of this game. So if they want to be a successful team/company, of course they're obligated to do these things.

DreXxiN
May 14, 2009, 01:15 AM
I really agree and approve of this rant. Mainly because it's a Kodia rant that doesn't involve him killing someone if you do something he doesn't like.

Volcompat321
May 14, 2009, 01:23 AM
Fighting is apparently homo-erotic. Don't do it.
Companies should have to pay attention, but companies don't have to, until like someone said, they stop making a profit. Then by that time, if "they" decide not to improve, the game is usually dropped.

TheOneHero
May 14, 2009, 01:26 AM
My favorite part is when people complain about one part of the rant and ignore everything else.

Volcompat321
May 14, 2009, 01:30 AM
oh? Who did that? :wacko:

Powder Keg
May 14, 2009, 03:20 AM
My favorite part is when people complain about one part of the rant and ignore everything else.

Elaborate. The same point is pretty much stretched through the entire post.


If your job is to keep a product alive or make a profit, then you're obligated to do what is necessary to keep it there.

He has a point when it comes to examples such as a small fraction of the player base whining about balancing this and that, but that's really about it. Updates/Patches/Bug fixes is almost always going to = profit.

Zarode
May 14, 2009, 03:57 AM
If nothing has anything going for me, then what is there to live for anymore!?


(Haha, god I love your rants. Any chance you could make a follow-up :wacko: to your family life does silly shit rant?)

amtalx
May 14, 2009, 09:06 AM
Its true that software companies are not obligated to do anything. However, its in their best interest to address serious issues. There's a lot of competition out there. There's a reason WoW rakes in billions a year and PSU probably has less than 100k active subscribers. Happy customers speak with their wallets.

Sekani
May 14, 2009, 09:09 AM
Might wanna add: A game developer has no obligation to turn a profit.

Sayara
May 14, 2009, 09:32 AM
Might wanna add: A game developer has no obligation to turn a profit.

If they aren't providing the company money, then why do they still have their job?

thunder-ray
May 14, 2009, 11:25 AM
I agree with kodia 100%

Solstis
May 14, 2009, 11:53 AM
Elaborate. The same point is pretty much stretched through the entire post.


If your job is to keep a product alive or make a profit, then you're obligated to do what is necessary to keep it there.

He has a point when it comes to examples such as a small fraction of the player base whining about balancing this and that, but that's really about it. Updates/Patches/Bug fixes is almost always going to = profit.


Kodia never said that the majority of developers won't release patches or content. He said that we, as consumers, are not entitled to them. We expect them and reward developers with continued business when we do get patches/updates, but the company is not under a moral imperative to deliver content.

Your and beatrixx's points are interesting and correct, but irrelevant in regards to the original post.


Furthermore, a company will release patches and updates if this includes a sizeable chance to make a substantial profit that is worth the effort. A company will release patches and content updates if this will cause people to buy more of the game, or another game that this company has made.


Huh. Yes, wage that battle against reading whole posts, you soldiers of truth you.

Powder Keg
May 14, 2009, 01:52 PM
Kodia never said that the majority of developers won't release patches or content.
Who said he did?


Huh. Yes, wage that battle against reading whole posts, you soldiers of truth you.

So, in other words, stating the obvious about obligations to make profit make the rest of the statements valid? That's the point. He pretty much just owned himself in his own rant. I don't think anyone here feels that they are entitled to content because they pay or paid for a game (unless they are an idiot).

Can you honestly say that a company doesn't have an obligation to fix a product which has a bug that causes almost it's entire playerbase to leave? (PSO)

Whether they decide to ignore it, or work on another project is irrelevant.

Solstis
May 14, 2009, 02:46 PM
Can you honestly say that a company doesn't have an obligation to fix a product which has a bug that causes almost it's entire playerbase to leave? (PSO)


Apparently not. (PSU)

If they managed to repeat the exact same mistakes with a franchise re-boot, then, no, they decided that they couldn't be bothered.

Companies have obligations to their stockholders. It would be *nice* if ST treated its products with more care, but they're apparently doing a tolerable enough of a job generating revenue that they haven't been canned.

Stardock is an example of a company that does things right. It serves them well, and they tend to have a good dialogue with players. That is how they operate. ST operates by exploiting our nostalgia. We still buy the crappy games, so, well, we're idiots.

ShinMaruku
May 17, 2009, 12:29 PM
If you are fool enough to buy into Sonic Team they deserve what falls on them.

Kylie
May 17, 2009, 02:44 PM
I think this is a matter of how you view your own opinions. Some people believe that their opinions are the absolute truth, but I don't. I'd only want a patch because of my opinion that it would improve the game. Like, I think more people would play and/or purchase RE5 Versus more if they took off that stupid last place bonus and did away with the PVP on Slayers and Team Slayers. I don't think Capcom has to do anything though.

Kent
May 17, 2009, 03:02 PM
While the majority of things that the community for a game will come up with are completely moronic and unbalanced in nature ("my class should be able to counter others because it's what I picked"), there are a couple gems that will come through every eighty million or so posts that will, at the very least, get someone on the development team somewhere (even if it happens to be the resident coffee fetcher) to potentially look at the current design at a new angle.

Personally, I think you should go post this on Blizzard's forums. It'll probably get stickied.

KodiaX987
May 17, 2009, 09:41 PM
Feel free to copypasta/link it. I don't play any Blizzard games at the moment and don't go to their forums.

MiyenHalo
May 21, 2009, 12:41 PM
so basically you're saying no game developer (or some other company) has to do anything they don't want to do? Well..yeah..no one does.

Even if you pay a monthly fee for a game they don't really have to give you anything for it. They even did a little of that with PSU, instead of real updates they just unlocked some stuff on a disc you already bought. Thats also why I've cancelled my account 9 times since release.