Billing

[gundam0079]

So I was just re billed for $125 of guardians cash that I did not buy, I only bought $20 worth and wondering how I can fix this problem? Do I call SEGA of Japan, cuz i can not speak a lick of japanese or can I handle this through the bank. Thanks for any help

[Vent]

If I were you I would try my luck and write an e-mail to them in English. There has to be at least one person in their customer service who could read/write English.

[gundam0079]

Hmm sounds good, I have tried to find a contact number or email but i havnt seen on e

[str898mustang]

So I was just re billed for $125 of guardians cash that I did not buy, I only bought $20 worth and wondering how I can fix this problem? Do I call SEGA of Japan, cuz i can not speak a lick of japanese or can I handle this through the bank. Thanks for any help

have u bought any in the past? like last month or so?

[gundam0079]

yah i accidentally bought 130 thinking it was only 10, I mean that was May 2,2011 when that happened. I was ok with that since i had plenty to spare i guess. Then on May 22, 2011 I bought 20 dollars worth and thats it. Now on my statement I was billed 130 for June3 and the 20 from May 22.

[Vent]

There's a support form you can fill out here (https://ipas.isao.net/signup_psu/psu/supportform.html).

[gundam0079]

Thank you so for the link. I have already sent emails to the support staff. But this form should be of more help. Thanks again.

[str898mustang]

yah i accidentally bought 130 thinking it was only 10, I mean that was May 2,2011 when that happened. I was ok with that since i had plenty to spare i guess. Then on May 22, 2011 I bought 20 dollars worth and thats it. Now on my statement I was billed 130 for June3 and the 20 from May 22.


the bill for June 3rd is the 130 u accidently bought on May 2nd. I've had charges come up that were a month old.

[Shou]

this^ it takes a while for the payment to actually go through.

[gundam0079]

the bill for June 3rd is the 130 u accidently bought on May 2nd. I've had charges come up that were a month old.

Well the already charged me for the first payment....thats the problem.

[re]

I normally get billed the following month for any previous transactions.
The normally show up in my online statement then disappear and reappear at the beginning of the following month with that foreign payment fee :/

[gundam0079]

well hopefully this can settle.......

[DAMASCUS]

What can they charge you $130 for?...twice? Are you talking about Guardian Cash possibly? If that is the case...that could be a big problem :(

[gundam0079]

yah thats the only thing they can charge for that amount. Its making me angry