Error trying to register Tenso address

[heylookapanda]

I tried to input my Tenso address and I used hiragana for the first 2 boxes and katakana for the second two. Had a friend actually translate my name for me and she speaks/writes Japanese and Chinese. Did everything correct as I was directed (and even tried to change it up incase I made a mistake) But this is the error I got every time:

http://i.imgur.com/Vbb9e.png

I looked up the Characters and got this:
住所に郡道府県が入カされていません ----translates to----
County prefectures has not been over to enter the address

What am I doing wrong?

[Mike]

I have no idea what a Tenso address is but you need to put the prefecture in to the address.

[heylookapanda]

I have no idea what a Tenso address is but you need to put the prefecture in to the address.

I figured out what I did wrong :-P Thank you for the response