So how exactly do we contact our ISPs about the situation, and what should we say?

[Takatsuki]

Who do I have to ask to speak to? What do I need to ask them? What information will I need to provide?

[Noc Codez]

Tell them the truth Taka.. duh :P

give them your route trace and explain to them that your'e trying to connect to PSO2.JP and PSO2 the game and how other companys can connect but you can't explain to the that it might be a back bone issue on their end and bla bla bla bla lol

[MasterGunz2345]

It's funny because I was just thinking about the same questions while I was in the shower lol

[Sizustar]

Do a tracert to pso2.jp and the ship server (Ship 2) = gs016.pso2gs.net
save that tracert which shows the connection not leaving the ISP itself.
Contact ISP, ask to speak to tech support, not customer service.
Let them know of the situation, show them the tracert result

[Noc Codez]

It's funny because I was just thinking about the same questions while I was in the shower lol

you was in the shower ? bow chica wow wow lool joking ^^

[MasterGunz2345]

you was in the shower ? bow chica wow wow lool joking ^^

oh yeah i was in the shower ;-) lol

[reaper527]

Do a tracert to pso2.jp and the ship server (Ship 2) = gs016.pso2gs.net
save that tracert which shows the connection not leaving the ISP itself.
Contact ISP, ask to speak to tech support, not customer service.
Let them know of the situation, show them the tracert result


ugh, i wish i knew the domain for the actual game server when i contacted them last night. if i end up having to contact them again, i'll definitely mention that domain too.

[Sizustar]

ugh, i wish i knew the domain for the actual game server when i contacted them last night. if i end up having to contact them again, i'll definitely mention that domain too.

You should also let them know that the website and it's game service was the recent target of a DDOS attack, and could have been blacklisted for their protection, as your ISP might have user that unwittingly participated in the attack.

[Noc Codez]

speaking to verizon as we speak. let's see what happens from this. i'll let you guys know what they say.

edit: seems their going to reset my IP.. let's see what happens

edit: IP change did nothing still can not connect to site or game

[MasterGunz2345]

This is going to sound like a stupid question honestly, but when speaking to your ISP, are you talking to the ISP in your area or just the company in general?

[Noc Codez]

ISP ^^

[MasterGunz2345]

ISP ^^

ahh I see, so I gotta call my ISP near me instead of calling just the company in general?

[Nulve]

We need like a template email message, that we can all use to send to our ISP's; 200 words or so.

[Noc Codez]

ok update for verizon customers:

My ticket has been escalated meaning it was sent to home offices {whatever that means} they said they will try to resolve the issue in 24-48hrs I will be calling again tomorrow.


if you decided to call things that will not work

IP Change/router reboot
and something that reboots your dhcp or something like that.

so I guess we play the waiting game till Tomorrow

[Brimcon]

Unfortunately, I think AT&T and other ISP's are out of luck. I just got off the phone with a representative saying that on June 28th, there was an update from Sega that said all outside Japan IPs have been blocked.

[Noc Codez]

Unfortunately, I think AT&T and other ISP's are out of luck. I just got off the phone with a representative saying that on June 28th, there was an update from Sega that said all outside Japan IPs have been blocked.

wow guess were shit out of luck then.

[Jaquecz]

Inb4 "but twc people can still connect"

[MasterGunz2345]

well this sucks :/

[Jaquecz]

Might explain why pingzapper isn't working, unless thats not how it works at all.
Either way thats probably 20 gigs or so of free HD i now have.
Is Tera online a decent replacement for PSO2?
Heard it was good.

[The Walrus]

It's alright. It's a far more standard MMO than PSO2 though

[Noc Codez]

Might explain why pingzapper isn't working, unless thats not how it works at all.
Either way thats probably 20 gigs or so of free HD i now have.
Is Tera online a decent replacement for PSO2?
Heard it was good.

played it alot of fun till you reach cap then it's dungeon/ arena rinse.repeat no end game there and you think Dudu is evil try enchanting on Tera..

[Jaquecz]

Thats because PSO2 Is a dungeon crawler.
I'm still honestly hoping that the representative was just brushing him off, but It's the closest thing we got to an "official word" from Sega.
Either way tera has more boobies than pso2.

[Poyonche]

For PingZapper : i put it on the recommended ping serv. instead of choosing Tokyo 1, and its worked :)

For IP block : I dont think there is an IP block in place cuz in Europe, more precisely in France, we are able to connect with 2 ISP (SFR and Orange, not sure for the 2nd one)

[Jaquecz]

http://www.siliconera.com/wordpress/wp-content/uploads/2010/09/4691630767_4c1a9ae437_o_thumb.jpg
Everyone hop on the hope train.

[Sizustar]

Unfortunately, I think AT&T and other ISP's are out of luck. I just got off the phone with a representative saying that on June 28th, there was an update from Sega that said all outside Japan IPs have been blocked.

Except, it hasn't, the blocking is happening at the local level, as people from EU, AU, HK, Taiwan can still access it.

What's happening is that your ISP is not letting your connection go through, as the tracert shows.
So w hat they are saying is, they are blocking it at Sega's request.
You can ask, if it's a temporary block due to the recent DDOS, or what the exact message is from Sega.
And that seems...very unlikely.
As Sega is a Japanese corporation, that really...can't get AT&T, Comcast, and Verizon to block, unless it's a preventive measure against DDOS attack.

[Hrith]

For PingZapper: I put it on the recommended ping serv. instead of choosing Tokyo 1, and it's workedNot here.


For IP block : I dont think there is an IP block in place cuz in Europe, more precisely in France, we are able to connect with 2 ISP (SFR and Orange, not sure for the 2nd one)I am in France and Orange gets Error 107 since 19/06/2014, and no other error - tracert loops are not leaving the ISP.

I have contacted tech support; they have clearly said they would not do anything, that SEGA would have to find a way to fix it.

[Poyonche]

Not here.

I am in France and Orange gets Error 107 since 19/06/2014, and no other error - tracert loops are not leaving the ISP.

I have contacted tech support; they have clearly said they would not do anything, that SEGA would have to find a way to fix it.


Free also get error 107 and 249, same for Bouygues Telecom.
But SFR is working.

I'll call Free tomorrow

[Brimcon]

Except, it hasn't, the blocking is happening at the local level, as people from EU, AU, HK, Taiwan can still access it.

What's happening is that your ISP is not letting your connection go through, as the tracert shows.
So w hat they are saying is, they are blocking it at Sega's request.
You can ask, if it's a temporary block due to the recent DDOS, or what the exact message is from Sega.
And that seems...very unlikely.
As Sega is a Japanese corporation, that really...can't get AT&T, Comcast, and Verizon to block, unless it's a preventive measure against DDOS attack.

Well. I don't want to call them again. I feel like I'd get the same person again, and don't want to chance it, any other AT&T users can though.

[Jaquecz]

I've decided to go and contact telus, Just don't know how to reach them, can't use skype because I have no skype credits and I don't really know what email address I'm supposed to contact them at. (I'd like some help plz)

Just to make sure, I just need to tell them pretty much just the information everyone here has gathered up?

[MasterGunz2345]

So I just did a tracert of pso2.jp and the ship 2 server like Sizustar said too. Yeah same problem as every one else. My dad helped me out as well (yes im 17 here people, I still live with my parents lol :D).

From what he knows, and im pretty sure everyone knows this too probably, he doesn't think its a problem with our own ISP, but much rather whats going on with SEGA in Japan since the DDoS attack. I think everyone knows this by now but I didn't so it makes sense to me. Yeah only SEGA really knows the answer to whats going on. We'll just have to wait, even though the wait is killing me and I just wanna play already haha

[reaper527]

From what he knows, and im pretty sure everyone knows this too probably, he doesn't think its a problem with our own ISP, but much rather whats going on with SEGA in Japan since the DDoS attack.

as others have said, this explanation makes no sense. if the problem was on sega's end, you would see everyone's tracert's getting to the same point in japan and then dying.

what we are seeing however, is that everyone's tracert is dying at their isp level. that in turn means that this problem isn't a japan issue, but instead a local one with our isp's.

[MasterGunz2345]

as others have said, this explanation makes no sense. if the problem was on sega's end, you would see everyone's tracert's getting to the same point in japan and then dying.

what we are seeing however, is that everyone's tracert is dying at their isp level. that in turn means that this problem isn't a japan issue, but instead a local one with our isp's.

ahhh now i see

[EvilMag]

Here I made this shitty picture to give you an idea.
[spoiler-box]http://i.imgur.com/WGRZDWk.png[/spoiler-box]

[bhaal]

Here I made this shitty picture to give you an idea.
[spoiler-box]http://i.imgur.com/WGRZDWk.png[/spoiler-box]
Can we make a meme from your image?
Because ppl will keep shouting ip ban- ip ban- ip ban!!!!! until some one make them understand the difference between an ip ban and whats happening right now.

[Jaquecz]

Correct me If I'm wrong but do ISPs share backbones? and if they do, would that mean if the backbone stopped blocking pso2, all ISPs sharing the backbone would end up being able to connect?
Savvis Global Internet backbone (AS3561).
also anyone know what ISPs share this, all I know is telus and century link.

[NoiseHERO]

Here I made this shitty picture to give you an idea.
[spoiler-box]http://i.imgur.com/WGRZDWk.png[/spoiler-box]

Rock Eastwood Likes this. http://www.pso-world.com/forums/images/icons/icon14.gif

[Noc Codez]

Have a feeling this is what Sega did.

Sega IPblocked certain IPs i'm guess the ones there iffy about.

Rules after DDOS Attack

Implement general rules to help mitigate DDoS attacks.
There are some general rules to help defend against a DDoS attack. They should only be used as a guide, since they will not stop all attacks, especially some of the more complex varieties.

Turn down all unnecessary ports and protocols: If you are running a web server, and only utilize the TCP protocol over port 80, then implement Access Control List (link to glossary) entries to block all other ports and protocols from entering your network.

Implement an IP blacklist (link to glossary): Become familiar with trusted security related websites that have lists of IP addresses known for delivering malicious traffic. These IP addresses, or ranges, can be added to an IP blacklist so their traffic will never reach your infrastructure.

Block invalid and malformed packets (link to glossary): If you have the technology to do so, you should consider blocking invalid and malformed packets from entering your network. If you have a custom or proprietary application that sends legitimate malformed packets over the network, then you may need to consider other alternatives to handle this traffic, like outsourcing your security protection to a DDoS mitigation specialist.

Configure and harden network equipment: Recommended configuration settings, such as those from the Center for Information Security (CIS), can better protect your devices and network. Consider implementing them

Seems to me this is what they have done. Make the most sense

[Jaquecz]

(wait a second)
https://twitter.com/SEGA/status/474993009809829888
hype

[TauAkiou]

Except, it hasn't, the blocking is happening at the local level, as people from EU, AU, HK, Taiwan can still access it.

What's happening is that your ISP is not letting your connection go through, as the tracert shows.
So w hat they are saying is, they are blocking it at Sega's request.
You can ask, if it's a temporary block due to the recent DDOS, or what the exact message is from Sega.
And that seems...very unlikely.
As Sega is a Japanese corporation, that really...can't get AT&T, Comcast, and Verizon to block, unless it's a preventive measure against DDOS attack.

I can only imagine that SEGA would have to draft legal agreements, in English or whatever language the ISP's country accepts their legal paperwork in, send it over, then make further agreements through other channels to finalize the agreement. This would involve SEGA's legal department, which would involve translators, lawyers, and more.

Additionally, an agreement like that would have to go through both the bureaucracies of both SEGA and several major ISPs. I can't imagine two weeks is nearly enough time for a change like that to be sent, agreed upon, filed by both parties, and implemented across the entire backbone spectrum. Additionally, I can only assume that with an ISP agreement that there would be other problems. (Namely, DNS queries not even resolving, which they still do.)

I'm still going with the theory that PSO2.jp and the gameservers are under security-based backbone blocks.

More then likely, they will have to time out... If some ISPs are waiting for pings, know that the PSO2 website nor the game servers respond to pings. I've tried.

[btw-Niji]

Hype
https://twitter.com/SEGA/status/474993009809829888
Old. Posted on here several times already.

[Jaquecz]

I still find a name like fred fucklemore funny.
Does the amazon thingy method still work, or is that busted too.
more hype
[spoiler-box]http://i.imgur.com/c9uPK.jpg[/spoiler-box]

[TaigaUC]

So, my ISP replied and said they can't let me confirm whether changing to a new IP will be blocked or not.
Because going to a website is just too difficult, apparently.

SEGA has yet to reply to me. Maybe they're not taking me seriously because I wrote my name as Kimura Ash (in kanji).

[scarlettwing]

i tried calling mine, (telstra bigpond), got a higher up tech support who said he "researched" it and quoted me two year old things he found via google searching...so uh. though that might not say anything, hoping that it works out otherwise.

edit: got a call back , said they were going to escalate the problem to even higher ups?? not really sure how it'll help but maybe i'll find something out

[KiroMatic]

When I first tried the PingZapper work around it said Tokyo was Offline and I couldn't even click on it. NOW it's online but the PING is ??? I can select it and I actually managed to get on and play using it. I recommend everyone to try this.