[Comcast] IP Block Confirmed - Now for the good news

[TsukasaHiiragi]

So, I was talking with a LV3 Comcast tech - I couldn't post the entire conversation but this part is self explanatory. There is an IP Block in place, but not by Sega at least what the tech told me.

http://i759.photobucket.com/albums/xx236/tsukasachan/comchat_zps69883eea.jpg (http://s759.photobucket.com/user/tsukasachan/media/comchat_zps69883eea.jpg.html)

Basically, if your a comcast user - call that number and state that the website PSO2.JP is blocked, and you have no access and they'll basically give you blah blah script stuff if you get a LV1 - Hope you get at least a LV2 tech here - if you get a proper tech, then they'll direct you to this website.

http://postmaster.comcast.net/index.html

Basically, you'll then need to fill out a block list removal form (Have your comcast information handy) Bear in mind here, you can go straight to this website address but I highly suggest first that you go through the 'official' route by contact support first, and then fill out the blocklist removal form.

I have already filled out the form and I'm awaiting either the block to be removed, or more information - I have a ticket number which I'll basically contact tomorrow if the block is still in place. The Security Tech I spoke too basically said the removal (if approved) takes anything from 30 minutes to 24 hours so basically, to be safe I'm just going to assume here that it'll take a while here, since it has already been about an hour or so since I submitted the form.

Basically, all the other people here that are having connection issues and not using comcast, I'm guessing that you will have to contact your ISP and ask them to remove the block.

[TsukasaHiiragi]

I'll post more information and/or if I get access.

[Shinamori]

I'd call them, but the service isn't in my name.

[ArcaneTechs]

Ya for me, Lv1 tech had no idea what i was talking about, I assume I got a Lv3 or something and told me to go to that exact site a few days ago, I gave them every IP I could find and I got that it wasn't on their block list for any of the IP's in the e-mail I provided

You got a bit further than me with them saying they can remove that block since I was never told this by phone or any other form, if you get further than me still please let me know, I'd like to know what I did wrong if they sent you to the same site as me

i'll be giving that security number a call thats for sure

[Manakura]

Interesting, Virgin medias online chat center is never available... Typical.
Hopefully they'll be automatically removed at some point, until then i can use a VPN or play other games i guess.

[Urbancowgurl777]

I made an account just to reply to this thread.

Sorry to burst anyone's bubble, but Comcast is not blocking PSO2. How do I know this? Because I already filled out that stupid form last night when the noob tech I spoke to sent it to me. My request was already looked at and I got an email back saying that Comcast could not unblock pso2.jp or the ship 2 server because they were not blocked in the first place.

I've spoken to two techs. The first one "confirmed" that Comcast was not blocking the site. The second basically scratched his head and sent me to that postmaster link. In any case, filling out the form and sending it in solved zero problems.

I am going to contact Level 3 (Comcast's backbone provider) tonight: http://www.level3.com/en/contact-us/ Not sure how far that will get me but I'm getting absolutely nowhere with Comcast.

[ArcaneTechs]

I just got off the phone with their highest tech supervisor or w/e, they can confirm that they are not blocking any connections from the US to PSO2's site or game. The person I talked to used a residential connection vpn (and even the their office connection i think) and was able to connect to the player site as well while I was on the phone with them. However the tech did let me know that apparently my IP is blocked (I guess to an extent, which leads me to wondering if someone else connects through somebody elses Comcast connection if it would work) Sega is apparently Mitigating IP's (forgot the exact word) and that I would need to get in contact with Sega to fix the issue (which we all know once I give them the IP: "service is only available in Japan etc") so I suppose it's back to the waiting game (tomorrow night)? Guess we'll find out with other peoples results

As I've said before, I've e-mailed their website for blocks with several IP's and the results all came back to being "we don't have anything on our blacklist for them"

im seeing mixed results with everyone so i suppose ill just keep waiting to see what everyone says

[Velad]

I made an account just to reply to this thread.

Sorry to burst anyone's bubble, but Comcast is not blocking PSO2. How do I know this? Because I already filled out that stupid form last night when the noob tech I spoke to sent it to me. My request was already looked at and I got an email back saying that Comcast could not unblock pso2.jp or the ship 2 server because they were not blocked in the first place.

I've spoken to two techs. The first one "confirmed" that Comcast was not blocking the site. The second basically scratched his head and sent me to that postmaster link. In any case, filling out the form and sending it in solved zero problems.

I am going to contact Level 3 (Comcast's backbone provider) tonight: http://www.level3.com/en/contact-us/ Not sure how far that will get me but I'm getting absolutely nowhere with Comcast.

Yup, when I called comcast and finally got a hold of someone. They did the traceroute themselves from a corporate account, which doesn't have any sort of IP block, and they couldn't' access it either. Anyways, good luck with the backbone provider.

[TsukasaHiiragi]

I'd call them, but the service isn't in my name.

The comcast service I have, isn't in my name either. As long as you give them the proper information, its fine - go ahead and call them.

[TsukasaHiiragi]

Yup, when I called comcast and finally got a hold of someone. They did the traceroute themselves from a corporate account, which doesn't have any sort of IP block, and they couldn't' access it either. Anyways, good luck with the backbone provider.

See the thing is, if you follow the tracerts - most are ending in blackhole filters, mine for instance isn't even leaving my state. So the hop that is being filtered is either on the comcast network, or is the hop from comcast network to the Level3 network - unfortunately that information I don't have.

[Atlantis419]

Sega is 100% in control of which traffic it's currently allowing to reach their services. It's neither Comcast nor level 3 the backbone. This was confirmed last maintenance when twc users were allowed to access the site and servers. If you don't know already both Comcast and twc both use the same exact backbone provider. We will all find out after this maintenance whether they will rotate in another isp and rotate out twc or whether they will block or unblock everyone.

[TaigaUC]

Still don't understand why people keep insisting that the problem is on our side, and that our ISPs are doing the blocking.
As I said, I have a friend on the same ISP as myself (same city) that can access the JP site no problem.
I checked both our traceroutes. They run through similar IPs, although not exactly the same.
On roughly the same jump, his trace gets to Japan. Mine times out. Not going to post the results here, for various reasons.

Besides, even if people call their ISPs and get "confirmation", the ISPs could be just as clueless about this whole thing as we are.
I've dealt with a few different ISPs, and they've all been full of shit. Say one thing, turns out to be something else after making everyone waste an assload of time.

[Faranth]

Still don't understand why people keep insisting that the problem is on our side, and that our ISPs are doing the blocking.
As I said, I have a friend on the same ISP as myself (same city) that can access the JP site no problem.
I checked both our traceroutes. They run through similar IPs, although not exactly the same.
On roughly the same jump, his trace gets to Japan. Mine times out. Not going to post the results here, for various reasons.

Besides, even if people call their ISPs and get "confirmation", the ISPs could be just as clueless about this whole thing as we are.
I've dealt with a few different ISPs, and they've all been full of shit. Say one thing, turns out to be something else after making everyone waste an assload of time.

+1 (〃￣ω￣〃ゞ

(couldn't phrase it better) (〃￣ω￣〃ゞ

[Sizustar]

Still don't understand why people keep insisting that the problem is on our side, and that our ISPs are doing the blocking.
As I said, I have a friend on the same ISP as myself (same city) that can access the JP site no problem.
I checked both our traceroutes. They run through similar IPs, although not exactly the same.
On roughly the same jump, his trace gets to Japan. Mine times out. Not going to post the results here, for various reasons.

Besides, even if people call their ISPs and get "confirmation", the ISPs could be just as clueless about this whole thing as we are.
I've dealt with a few different ISPs, and they've all been full of shit. Say one thing, turns out to be something else after making everyone waste an assload of time.

On Reddit, someone contacted their ISP, and thier ISP fixed it and now they can play.
http://www.reddit.com/r/PSO2/comments/2a4h9i/bell_formerly_sympatico/

[martinmeegan]

And looking at the comments below that, someone else contacted the same ISP and theirs still doesn't work............

[Vandread]

See the thing is, if you follow the tracerts - most are ending in blackhole filters, mine for instance isn't even leaving my state. So the hop that is being filtered is either on the comcast network, or is the hop from comcast network to the Level3 network - unfortunately that information I don't have.
I don't have Comcast, but I have a fairly strong belief that my traffic (from the Netherlands) also routes through the Level 3 network. I reached out to my ISP earlier, and they'll be forwarding the information I gave them to their tech dept. I can't reach those guys directly, so yea... waiting game for me.

If it's indeed routed through Level 3 and they're the ones that have resorted to the black-hole, I'll post whatever happens from hereon out since it seems to impact you guys as well. We might have 2 shots at this now... hopefully.

[reaper527]

Sega is 100% in control of which traffic it's currently allowing to reach their services. It's neither Comcast nor level 3 the backbone.


i suggest you take a class on how the internet works, because this statement is flat out wrong. sega is NOT in 100% control of what traffic gets out of comcast or level 3. sega doesn't have any control over what traffic reaches their network, only what traffic they will discard once it actually reaches their network.



This was confirmed last maintenance when twc users were allowed to access the site and servers. If you don't know already both Comcast and twc both use the same exact backbone provider.


that didn't confirm anything. the only thing that it confirmed was that twc fixed their routing issues.

as far as using "the same exact backbone provider" goes, this is only partially true. comcast uses level3 exclusively. time warner signed on with level 3 to expand their own infrastructure. look at this tracert from a twc customer:



1 <1 ms <1 ms <1 ms 10.1.1.10 [router]
Hops 2-4 censored for my own privacy.
5 26 ms 31 ms 27 ms rdc-72-230-153-243.wny.east.twcable.com [72.230.153.243] [Regional TWC backbone]
6 31 ms 30 ms 32 ms be35.cr0.chi10.tbone.rr.com [107.14.19.104] [Chicago TWC backbone]
7 89 ms 90 ms 88 ms ae-6-0.cr0.sjc30.tbone.rr.com [66.109.6.14] [San Jose TWC backbone]
8 82 ms 83 ms 84 ms ae-0-0.cr0.sjc10.tbone.rr.com [66.109.6.8] [also San Jose TWC backbone]
9 89 ms 99 ms 87 ms bu-ether13.lsancarc0yw-bcr00.tbone.rr.com [66.109.6.7] [TWC backbone]
10 91 ms 86 ms 87 ms ae-0-0.cr0.lax30.tbone.rr.com [66.109.6.5] [Los Angeles TWC backbone]
11 224 ms 78 ms 80 ms ae2.pr1.lax10.tbone.rr.com [107.14.19.54] [also Los Angeles TWC backbone]
12 137 ms 84 ms 95 ms unk-426d075a.adelphiacom.net [66.109.7.90] [The name is a lie, this is really TWC's transpacific backbone]
13 82 ms 83 ms 80 ms lajbb001.kddnet.ad.jp [59.128.2.69] [from this point forward, these are all Japanese regional backbones]
14 204 ms 203 ms 186 ms otejbb205.int-gw.kddi.ne.jp [203.181.100.125]
15 192 ms 195 ms 194 ms jc-ote302.int-gw.kddi.ne.jp [118.155.197.179]
16 189 ms 187 ms 183 ms 106.187.28.202
17 * * * Request timed out.
18 184 ms 183 ms 184 ms 61.202.251.198
19 181 ms 181 ms 175 ms po14.ta1ag01.idc.jp [158.205.192.102]
20 195 ms 187 ms 186 ms lag3.l303.ta1.eg.idc.jp [158.205.188.250]
21 189 ms 201 ms 190 ms 158.205.104.60
22 178 ms 188 ms 176 ms 210.189.208.16 [AKA ship 2's server, our destination]


note that it doesn't go through level 3's network at all. comcast however doesn't have the capability to do this, so they are still dead in the water.

[Ezodagrom]

1 <1 ms <1 ms <1 ms 10.1.1.10 [router]
Hops 2-4 censored for my own privacy.
5 26 ms 31 ms 27 ms rdc-72-230-153-243.wny.east.twcable.com [72.230.153.243] [Regional TWC backbone]
6 31 ms 30 ms 32 ms be35.cr0.chi10.tbone.rr.com [107.14.19.104] [Chicago TWC backbone]
7 89 ms 90 ms 88 ms ae-6-0.cr0.sjc30.tbone.rr.com [66.109.6.14] [San Jose TWC backbone]
8 82 ms 83 ms 84 ms ae-0-0.cr0.sjc10.tbone.rr.com [66.109.6.8] [also San Jose TWC backbone]
9 89 ms 99 ms 87 ms bu-ether13.lsancarc0yw-bcr00.tbone.rr.com [66.109.6.7] [TWC backbone]
10 91 ms 86 ms 87 ms ae-0-0.cr0.lax30.tbone.rr.com [66.109.6.5] [Los Angeles TWC backbone]
11 224 ms 78 ms 80 ms ae2.pr1.lax10.tbone.rr.com [107.14.19.54] [also Los Angeles TWC backbone]
12 137 ms 84 ms 95 ms unk-426d075a.adelphiacom.net [66.109.7.90] [The name is a lie, this is really TWC's transpacific backbone]
13 82 ms 83 ms 80 ms lajbb001.kddnet.ad.jp [59.128.2.69] [from this point forward, these are all Japanese regional backbones]
14 204 ms 203 ms 186 ms otejbb205.int-gw.kddi.ne.jp [203.181.100.125]
15 192 ms 195 ms 194 ms jc-ote302.int-gw.kddi.ne.jp [118.155.197.179]
16 189 ms 187 ms 183 ms 106.187.28.202
17 * * * Request timed out.
18 184 ms 183 ms 184 ms 61.202.251.198
19 181 ms 181 ms 175 ms po14.ta1ag01.idc.jp [158.205.192.102]
20 195 ms 187 ms 186 ms lag3.l303.ta1.eg.idc.jp [158.205.188.250]
21 189 ms 201 ms 190 ms 158.205.104.60
22 178 ms 188 ms 176 ms 210.189.208.16 [AKA ship 2's server, our destination]

So...the last IP I can ping is the one right before SEGA servers... (158.205.104.60)

http://i.imgur.com/cnCXjhE.jpg

I knew I could reach JP IPs, but didn't know the last one I could reach was the one before PSO2...
Feels kinda like I can reach the door to a party, but can't get inside because I'm not invited. =w=;

[reaper527]

that's a bizarre one. i assume you die at the same point pinging the game server as well? (gs016.pso2gs.net)

[gigawuts]

So...the last IP I can ping is the one right before SEGA servers... (158.205.104.60)

http://i.imgur.com/cnCXjhE.jpg

I knew I could reach JP IPs, but didn't know the last one I could reach was the one before PSO2...
Feels kinda like I can reach the door to a party, but can't get inside because I'm not invited. =w=;

dats a pcool log

check mine out though


Tracing route to pso2.jp [210.189.209.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms somethingsomethingsomething
2 9 ms 8 ms 8 ms somethingsomethingsomething
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Ezodagrom]

that's a bizarre one. i assume you die at the same point pinging the game server as well? (gs016.pso2gs.net)
Just tried, yep, same result.

http://i.imgur.com/bU7B80B.jpg

[landman]

Is 21.189.208.16 the server IP? because that's the only difference between your trace and mine, I have that IP in the 17th line, then nothing else, but... I can connect since the day they reopened the servers.

[Atlantis419]

When did I say Sega is controlling what traffic gets out of Comcast and level 3? Where exactly? I said Sega is controlling which traffic it's allowing to reach their services. Even if twc has another backbone provider, it's really convenient that Verizon got "blacklisted" after most of the threat was gone and on the same day that twc got opened and just so happened to be the same day as maintenance. You got a different opinion, great, that's cool, no need to be a smart ass about it though.

[Ezodagrom]

Is 21.189.208.16 the server IP? because that's the only difference between your trace and mine, I have that IP in the 17th line, then nothing else, but... I can connect since the day they reopened the servers.
210.189.206.16 is the game server, mhm.
I basically can reach the IP right before it in the tracert, but can't reach neither the game servers or the pso2 page.

[Rehal]

http://puu.sh/a0LXp/9cb5206731.png

Real IP block from SEA

[Cypher_9]

Comcast user here, I suspected the 107 Error 'fix' is what it is... nothing... So this is why I am still unable to connect.

Comcast Livechat Follow-Up:

[SPOILER-BOX]Exodus_: My Issue: Unable to connect to the site www.pso2.jp due to a recent DDoS attack on their site from ISP

user Exodus has entered room

analyst Joy has entered room

Joy: Hello Exodus_, Thank you for contacting Comcast Live Chat Support. My name is Joy. Please give me one moment to review your information.

Joy: I hope you haven't waited long to be assisted and I hope you're having a great day. We are here for you 24/7....

Exodus_: No problem

Joy: Hi, Exodus.

Exodus_: Hello

Joy: I understand you are unable to access a certain site form your internet connection.

Joy: May I ask if you have an account with Comcast please? I am having a hard time pulling up an account.

Exodus whispers phone #

Joy: Thank you.

Joy: No worries. Now that you have me on chat, let me check and fix that for you.

Joy: May I just know if you can access other websites especially Comcast just fine please?

Exodus_: Yes other sites are fine

Exodus_: it is just the one recently attacked by a DDoSer

user Exodus_ has left room

user Exodus has entered room

Joy: Thank you for letting me know.

Joy: I see here that your connection is okay and active.

Joy: I have verified that Comcast do not block that website. (Joy uses confusion)

Exodus_: Hm (the derp moment via Joy)

Exodus_: Is there any way that I can access the site I am blocked from?

Exodus_: Or is there anything you guys can do to lift the mild ban from my ISP number?

Joy: Do you have the IP address of that website?

Exodus_: Give me a moment to get it

Joy: You may send a request to check if your IP is blocked, Exodus.

Joy: Just fill out the form on this link : http://postmaster.comcast.net/block-removal-request.html

Exodus_: Okay

Joy: Once the information is sent, please wait for the response of Comcast.

Joy: I assure you that your modem is getting great signals and your connection is active and stable as well.

(That is nice to know...)

Joy: I am glad that I was able to resolve your reason for chatting today.

Joy: No need for additional steps because sending the request is the resolution to the issue.

Exodus_: Okay, thank you.

Joy: Would you consider adding Digital Cable and Digital Phone to your services?

Exodus_: No thank you

Joy: Bundling your service to triple play will not only save you money for getting 3 services but you can enjoy your current Internet with additional feature. I can check a great deal for you. Do you have time, Exodus?

Waiting for response from Joy

Joy: You have opened a window for Comcast Support and I don't want to miss an opportunity to support you. Are we still connected?

Exodus_: yes we are still connected

Joy: Thank you.

Joy: If you get Phone service, it includes all of the favorite features including Caller ID, Call Waiting, Call Screening, and Caller ID Blocking.

Joy: You can also enjoy more of what you want, when you want with XFINITY ON DEMAND. Thousands of hit movies, top TV shows on TV, streaming online, or tablet or smartphone with an XFINITY TV App.

Joy: Would you like to bundle your service to Triple play now?

Exodus_: No thank you ^^

Joy: Oh, okay. I understand, then. Please feel free to chat back or call phone support if you change your mind.

Joy: Your satisfaction is my priority. Is there anything else I can assist you with? I am more than glad to help you out further.

Exodus_: Oh no, you did enough for me today

Joy: Thank you so much.

Joy: Have a great day ahead, Exodus!

Joy: Goodbye for now.

Exodus_: Thank you, you too!

Joy: You are most welcome.

Joy: Take care my friend.[/SPOILER-BOX]

Anyway, if this http://postmaster.comcast.net/block-removal-request.html means anything. I am just waiting for the response.

[TsukasaHiiragi]

I'm still waiting for a response from comcast. I know for sure Comcast is definately blocking that website, because my tracert isn't leaving the PA comcast network period.

I can ping Yahoo.JP portal without problems (its the hop before the PSO2.JP server) - the IP that is blocking my request is this.

[Querying whois.arin.net]
[whois.arin.net]

#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/whois_tou.html
#


#
# Query terms are ambiguous. The query is assumed to be:
# "n 68.86.166.177"
#
# Use "?" to get help.
#

#
# The following results may also be obtained via:
# http://whois.arin.net/rest/nets;q=68.86.166.177?showDetails=true&showARIN=false&ext=netref2
#

Comcast Cable Communications, Inc. JUMPSTART-2 (NET-68-80-0-0-1) 68.80.0.0 - 68.87.255.255
Comcast Cable Communications, Inc. COMCAST-8 (NET-68-86-128-0-1) 68.86.128.0 - 68.86.255.255

[Urbancowgurl777]

[SPOILER-BOX]Joy: No need for additional steps because sending the request is the resolution to the issue.[/SPOILER-BOX]

Anyway, if this http://postmaster.comcast.net/block-removal-request.html means anything. I am just waiting for the response.

Did no one read what I said ): Already tried, it didn't work, because the site is not blocked. Also, my dude said almost the exact same thing as your dude. Specifically:

"Rest assured this will be the permanent resolution to our concern and no other steps are needed for you to do."

I swear they're all robots.

[reaper527]

When did I say Sega is controlling what traffic gets out of Comcast and level 3? Where exactly? I said Sega is controlling which traffic it's allowing to reach their services.



go ahead and explain how tracert's to pso2.jp and gs016.pso2gs.net are dying at the comcast level, yet "It's neither Comcast nor level 3 the backbone". there are tracert's showing that this problem is NOT on sega's end, it is on the isp/backbone end of things.

this is a thread on comcast's inability to connect, as such the relevent issue at hand is that if you are on a comcast connection, you are null routed at the local level. this has nothing to do with sega. this means that your "sega is controlling which traffic reaches there server" comment is either random and unrelated to this thread, or is a direct response to the situation present in this thread, and you are directly implying that sega's actions are blocking the connections at the comcast/level 3 level.

also, i said it before and i'll say it again. you are flat out wrong that "sega controls what traffic reaches their servers". sega controls how they handle the traffic, but not if it gets to their server or not.

[Dammy]

strange thing, with Chrome i can't even load pso2.jp main page , but with Avant browser i can, no further tho

[AkumaYouji]

Strange update for me i tried to tracert pso2.jp again this morning and instead of timing out i got this


[CODE]Tracing route to pso2.jp [210.189.209.8]
over a maximum of 30 hops:

3 12 ms 10 ms 14 ms te-0-7-0-15-sur04.mtprospect.il.chicago.comcast.
net [68.85.131.209]
4 13 ms 11 ms 15 ms te-1-3-0-6-ar01.area4.il.chicago.comcast.net [68
.87.230.53]
5 he-3-10-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.93.181] reports: D
estination net unreachable.

Trace complete.

[cheapgunner]

Strange update for me i tried to tracert pso2.jp again this morning and instead of timing out i got this


[CODE]Tracing route to pso2.jp [210.189.209.8]
over a maximum of 30 hops:

3 12 ms 10 ms 14 ms te-0-7-0-15-sur04.mtprospect.il.chicago.comcast.
net [68.85.131.209]
4 13 ms 11 ms 15 ms te-1-3-0-6-ar01.area4.il.chicago.comcast.net [68
.87.230.53]
5 he-3-10-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.93.181] reports: D
estination net unreachable.

Trace complete.


I had the 5th loop yesterday as well but went to timed out like an hour later.

[Shinamori]

Hope we get unblocked, or whatever it is.

[AkumaYouji]

I had the 5th loop yesterday as well but went to timed out like an hour later.

well i was more referring to this
5 he-3-10-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.93.181] reports: D
estination net unreachable.

[cheapgunner]

well i was more referring to this
5 he-3-10-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.93.181] reports: D
estination net unreachable.

Should have been more specific but that part as well.

[TsukasaHiiragi]

strange thing, with Chrome i can't even load pso2.jp main page , but with Avant browser i can, no further tho

My android tablet connects to pso2.jp main page just fine, go figure that out. One thing I'm going to try later is to reset my IP address.

[cheapgunner]

Here's my recent Tracert for pso2.jp

http://i875.photobucket.com/albums/ab318/cheapoman/Private%20Matters/Tracert_zps53eb0b5f.png (http://s875.photobucket.com/user/cheapoman/media/Private%20Matters/Tracert_zps53eb0b5f.png.html)

[TsukasaHiiragi]

I'm starting to think maybe there is a bad route on the backbone that is causing the problem, and it is weird that it hasn't been fixed so far.

[Chik'Tikka]

well i was more referring to this
5 he-3-10-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.93.181] reports: D
estination net unreachable.

That error is when a router can't figure out where to send a packet+^_^+ Just gotta wait for routers to be reset and they should refresh+^_^+ I had that error a bit right after DDoS ended for about a day+^_^+

[Shinamori]

So, manually resetting our routers won't work?

[Sizustar]

So, manually resetting our routers won't work?

No, why would it?

[ArcaneTechs]

giving them another call today whether this works or not, really they should of had this unblocked already

[gigawuts]

No, why would it?

Can't connect to the PSO2 servers? Did you try turning them off and on again?

or actually that's what created the problem in the first place

[ArcaneTechs]

just got off the phone, guy i talked was the one thats been receiving majority of the calls concerning the block, he told me hes got Engineers currently working on the issue right now and that it's a technical issue on their side. he's aware of some of the mobile services having issues with it as well but i told him Verizon is the only one right now out of the others that are unblocked

so if that info helps (not like we dont already know part of it) then ya, guess we gotta wait a little longer.

[Enforcer MKV]

We have our best men on the case! *Gets off phone*

THROW MORE MONKEYS AT THE PROBLEM!!

[BIG OLAF]

We have our best men on the case! *Gets off phone*

Why does it have to be your best men?

PATRIARCHY!!! I KNEW IT!

[Enforcer MKV]

Why does it have to be your best men?

PATRIARCHY!!! I KNEW IT!

And thus Pandora's box was opened with all due haste. Bollocks.

[TaigaUC]

So, after a whole day of investigating my traceroutes, my ISP got back to me and...
....asked me what my router is and whether I've tried any other routers.

Exactly as I expected.

So, I emphasized yet again that it's not just me that is having this issue.
Off they go to investigate the traceroutes again.
I expect the same response tomorrow.

[Urbancowgurl777]

So, after a whole day of investigating my traceroutes, my ISP got back to me and...
....asked me what my router is and whether I've tried any other routers.

Exactly as I expected.

So, I emphasized yet again that it's not just me that is having this issue.
Off they go to investigate the traceroutes again.
I expect the same response tomorrow.

Mine went a step further and asked me if I had cleared my cache. Competence is not their forte.

[W i n t e r]

*stops lurking for the moment*

My ISP is Comcast and earlier today I was able to access the site just fine. Loaded up instantly and everything. Now the site has returned to it's usual "taking too long to respond" state.

[Shinamori]

What's your location, east, est, middle US?

[Punisher106]

Please tell me you can get this fixed, Tsukasa. You don't know how much I want to smash this DDoSer's skull in.

[W i n t e r]

What's your location, east, est, middle US?

I'm located in Augusta, Georgia. East Coaster.

I even updated and everything. As soon as the update finished however..

[TaigaUC]

I'm starting to want to smash my ISP's skull in.

I got another call (outside of the time we scheduled a callback) where they wanted me to test my router again.
Apparently repeatedly being told "many people around the world are having this problem" and "I'm able to connect via other methods, using the same router" is too difficult to comprehend.
Why the hell would it be my router's firewall?

Oh hey everybody in the world, sorry you all can't connect to PSO2. Must be MY FIREWALL IN MY HOUSE.
Confirmed: internet routes through my house. ISP said so. It's not a block people, it's just my router.

[Shinamori]

I'm located in Augusta, Georgia. East Coaster.

I even updated and everything. As soon as the update finished however..

I'm in Lithonia, GA and I can't access the main site or launcher.

[Mystil]

So that explains why every time I try to download the client, my connection is cut.

Comcast is known widely for shitty customer service, but they are not known to block IPs unless there is a very specific reason that they feel will hurt their interests. Last year I was able to play with no problems.

My guess is SEGA is going around to major ISPs and requesting blocks on their end. Just a guess, but a shady round-about way of IP banning.

Anyway, I wont bother Comcast about this. All they are required to do is keep me on the net. Since SEGA doesn't wont me playing their game, then so be it. Not a big deal.

And to you Georgians, I live in Savannah, so yeah the south appears to be screwed.

[W i n t e r]

I just find it very odd how when the DDoS was going around, I couldnt play.

I forget about the game for a while, go visit some friends in Atlanta...PSO2 is accessible at my friend's college dorm.

Come home, and the main site was accessible. I visited it maybe 3 or 4 times throughout the day. I decided to update my game. As soon as I did that, the problem of being unable to connect started again.

[Serif]

I'm starting to want to smash my ISP's skull in.

I got another call (outside of the time we scheduled a callback) where they wanted me to test my router again.
Apparently repeatedly being told "many people around the world are having this problem" and "I'm able to connect via other methods, using the same router" is too difficult to comprehend.
Why the hell would it be my router's firewall?

Oh hey everybody in the world, sorry you all can't connect to PSO2. Must be MY FIREWALL IN MY HOUSE.
Confirmed: internet routes through my house. ISP said so. It's not a block people, it's just my router.Quick, everyone, kill Taiga and smash the router!

I guess I'll add a bit here. Comcast, Connecticut, also unable to connect.

I'm hoping that this issue will just clear up on its own by August. I really don't think this is something our ISPs or Sega can handle. I think the DDOS just caused a lot of damage and we're probably blocked off due to some security reasons or something like that. I'm sure it will eventually clear if we're patient.

Dunno about you guys, but I'm just gonna keep VPNing for now. Amazon's free for 12 months and it's stable. I don't mind being patient for this.

[Shear]

I just got a lengthy Mail back from my ISP (a German one, Martens).
According to them it's not something they can fix but it's no IP Block either.
With a IP Block you can see if the connection gets refused but they say it's more like my Provider can't find the Server at all.
They're guessing that it's still some form of DDOS Protection that filters my traffic (they thinking it's ISP managed Blackholing), unfortunately they really can't do anything about this since it's outside of their Network.

They do mention though that if it's Managed Blackholing they usually go easier on it as time passes since maintaining one costs Money.

... which means nothing to me since it only really means I still can't play without my VPN ;_;

[DJcooltrainer]

Oh hey everybody in the world, sorry you all can't connect to PSO2. Must be MY FIREWALL IN MY HOUSE.
Confirmed: internet routes through my house. ISP said so. It's not a block people, it's just my router.

I laughed so hard everyone in my office is now giving me a dirty look.

...have you tried turning it off and back on again?

[Serif]

It's probably a temporary thing. Either they'll clear up on their own or slowly be taken down.

[Keiko_Seisha]

http://www.dslreports.com/forum/r29377705-

This sums up what is going on. Perfectly. This is the cause of everything.

Basically Japan ISPs are stupid and are using a no-no IP range.


I really don't think this is something our ISPs or Sega can handle.

Our ISPs? No. SEGA? Yeah, SEGA could fix this. If they wanted. The problem is that to them this isn't an issue because Japan ISPs aren't playing by the rules.

[ArcaneTechs]

have you guys even bothered to read the old posts?

[Urbancowgurl777]

A Comcast technician promised to call me back within 2 hours, and my issue was forwarded as an urgent request. We'll see how this goes.

In my report I mentioned the deal with Sega not announcing the IP. Hope Comcast doesn't conveniently skip that part. Not saying Comcast can do anything about it but maybe they can nudge Yahoo Japan/Sega/etc? >.<

[ArcaneTechs]

hopefully that speeds up the process quicker in some way

[Keiko_Seisha]

have you guys even bothered to read the old posts?

Actually, no, I just heard the info and this is my first time logging in PSOW for a few months. Thought I'd try to push it along.

[ArcaneTechs]

Actually, no, I just heard the info and this is my first time logging in PSOW for a few months. Thought I'd try to push it along.

highly suggest reading the old posts in this thread, disproves some ppl's theories that posted not too long ago and adds info to what you don't already know

[Enforcer MKV]

*Still casually flipping through the newspaper*

Still can't connect; Maryland.

Still not concerned, figure it'll lighten up as time goes on: There's really not enough concrete proof to solidly say anything, despite what others say to the contrary.

[ArcaneTechs]

ya sometime today or this week would be nice to connect already

[Keiko_Seisha]

highly suggest reading the old posts in this thread, disproves some ppl's theories that posted not too long ago and adds info to what you don't already know

Read around some more. Looking more likely that, while what I posted is an issue, is not the direct cause.

[ArcaneTechs]

Okay called in again, found someone way more tech savvy than the last 2 (though they understood most of it, this guy was better)

What I was told now is that they are not blocking anything in any way, now for them to be able to resolve the issue is that they need a "reverse Tracert" meaning the host address going to you or w/e. Requesting this from the company for the reverse tracert address would help them a lot to get this issue fixed.

If we can't get the reverse tracert then all we can do is wait for them to unblock us as they're still taking precautions in terms of safety for Sega's servers

Soo if that info helps out some of you again cool, my Japanese is not so great so I have no idea how to get any sort of reverse tracert from them to speed up the fix issue so if you guys know anyone fluent in JP maybe ask them? no idea but as of right now, they cannot do anything without that reverse tracert or until SoJ takes the block off

getting a reverse tracert without the use of any kind of vpn and people who can connect without no problems would be ideal to get this reverse tracert

[TsukasaHiiragi]

That isn't a good idea, since Sega would immediately be able to tell that your not in the .JP domains

[Urbancowgurl777]

Couldn't someone just email Sega saying that you're not able to access the website and need a reverse tracert for that reason? You might not get immediately shot down if you focus on pso2.jp rather than your account & the game.

[ArcaneTechs]

Couldn't someone just email Sega saying that you're not able to access the website and need a reverse tracert for that reason? You might not get immediately shot down if you focus on pso2.jp rather than your account & the game.

I havent tried since I can access the site but I did ask 2 of my team mates who are using TWC and Verizon to give me a copy of their Tracerts to give Comcast PSO2's IP addresses, no idea if this will help or not but if there are any new IP's detected it might help idk

[Urbancowgurl777]

I'm going to get a call from a technician within 72 hours. I haven't gotten as far as some of the other people in this thread, but if anything, I might be able to get an update on how things are going. Assuming it isn't a fail technician ._.

[TsukasaHiiragi]

I highly suspect that it is a mere routing issue, because my backup DSL service connects with no problems.

[Dark Emerald EXE]

As much as I'm glad (sort of) on this needed vaca from PSO2....my desire to want to play its becoming stronger..and the fact that i can't makes think.....

I'm probably won't do it but still lol
http://cdn.memegenerator.net/instances/500x/52414760.jpg

[TsukasaHiiragi]

The funny thing is...I logged on earlier and I actually forgot how to play. Besides, Its a hassle to use my backup service so I can wait until Comcast gets their act together and fixes it.

[Dark Emerald EXE]

Lol that's probably gonna be me

*hops on and grabs controller*

Me: How da hell do you play Gunner again? And what the hell is this "Shunka Class" people speak of....

[Xaeris]

It's been so long that my 360 controller feels strange in my hands.

[Kondibon]

Try coming back to PSO2 after playing KH2 for weeks, with all of Sora's mobility. :/

[Dark Emerald EXE]

My friend got me to try elsword....interesting game...

I play controller with everything....

the struggle of not having a stationary area with an actual mouse (Laptop mouse doesn't count lol)

[ArcaneTechs]

gonna give them another call again, see if the new IP's i provide will help or not

[IndignationSWF]

Man, going back to PSO2 after getting used to BnS' combat system and mobility...jesus christ.

[LordKaiser]

This thread says what is going on.

http://www.pso-world.com/forums/showthread.php?t=220659

[Shinamori]

Anything from Comcast?

[Dark Emerald EXE]

Nope.

[ArcaneTechs]

Gave the Tech guy an IP that worked more than the past IP's i sent in, Comcast is blocking it once he went through the network (as in from the US, into Tokyo, back to US follow by Comcast Block), sent him more info and would contact me within 24-72hrs when i called yesterday.

thats about it, all we can do atm is wait, let you guys know more when i find out

[Commander A9]

Thanks for this.

I attempted to explain the situation, too. I got a phone number, too.

I'll try poking it if our current attempt doesn't succeed.

[MegaRocker1987]

Thanks for this.

I attempted to explain the situation, too. I got a phone number, too.

I'll try poking it if our current attempt doesn't succeed.

im not to far from fort dix myself and i know how u feel it sucks not being able to connect good luck with your call cheers! :)

[Urbancowgurl777]

Still waiting on a call from a technician. These days it seems like my life revolves around clutching my phone waiting for the call.. I've heard stories where if you don't answer, they close your ticket and won't recall. ._.

The Ddos started June 18th, it'll have been one month by next weekend. Wonder if the "they'll ping the servers after 30 days!" deal will happen or not. Or if Sega will announce their IP. Sigh.

[gigawuts]

Still waiting on a call from a technician. These days it seems like my life revolves around clutching my phone waiting for the call.. I've heard stories where if you don't answer, they close your ticket and won't recall

I've had exactly this happen. I had a connectivity problem that lasted multiple years by that point; finally got a hold of a tech that actually noticed it (possibly because they were the first one to actually understand, or even just open, the logs). He said he'd call back the next day around 5. I had to take a piss at 5:05. Missed the call. Never heard from him again.

But, then, a few months later they finally resolved the problem by upgrading the infrastructure of the entire area to the current decade...so that was nice. Hooray consistent double digit pings!

But yeah people shouldn't be holding their breaths. This very well may be permanent because, frankly, most techs just don't give a god damn. Caring isn't in the job description, so it's just a bonus you might luck out and get.

[Shinamori]

Could always threaten to leave, that seems to work.

[Pugas87]

Could always threaten to leave, that seems to work.
To that I suggest viewing this:

https://www.youtube.com/watch?v=KMcny_pixDw

[gigawuts]

They'll reduce your bill, but they sure won't improve your service. The latter takes actual work. The former is pulling bucket of water out of the ocean.

[Dark Emerald EXE]

My friend who has Comcast in the same state as me....claims he can get on. (None VPN)

when i attempted it it didn't work...however..i did get notification to download pre-patch...of which id didn't see until now....

Edit: Welp he showed me a screen shot with writing my name....of which never occurred before so appear he on....


So yea unsure whats goin on

[ArcaneTechs]

My friend who has Comcast in the same state as me....claims he can get on.

when i attempted it it didn't work...however..i did get notification to download pre-patch...of which id didn't see until now....

i still cant get on and im still getting 107, suppose i could update through the tweaker though

[Dark Emerald EXE]

I am as well....*shrugs* lol

[Urbancowgurl777]

My friend who has Comcast in the same state as me....claims he can get on. (None VPN)

when i attempted it it didn't work...however..i did get notification to download pre-patch...of which id didn't see until now....

Edit: Welp he showed me a screen shot with writing my name....of which never occurred before so appear he on....


So yea unsure whats goin on

Does he actually have Comcast though? ._.

[Zyrusticae]

Man, going back to PSO2 after getting used to BnS' combat system and mobility...jesus christ.
You know, this is probably a big part of why I lost enthusiasm for PSO2.

I mean, BnS has that waifu thing going really well, so that's one knock off of PSO2, but it also has an interesting setting, great combat, and much better world traversal in general (despite the overuse of invisible walls). It really makes PSO2 feel kind of cheap (and it probably is) in comparison.

What really annoys me is that PSO2's intro would be a great concept to build off of for the game, especially with all the parkour, but what we got is... not so great.

[Commander A9]

Hopefully we'll get through to the engineers...

Interestingly enough, when I use the Tweaker and attempt to access Ship 2, I get Error 249.

When I attempt to access the pure Japanese client shortcut from my desktop, I get Error 107.

Meh...doubt that really means anything...

[gigawuts]

You know, this is probably a big part of why I lost enthusiasm for PSO2.

I mean, BnS has that waifu thing going really well, so that's one knock off of PSO2, but it also has an interesting setting, great combat, and much better world traversal in general (despite the overuse of invisible walls). It really makes PSO2 feel kind of cheap (and it probably is) in comparison.

What really annoys me is that PSO2's intro would be a great concept to build off of for the game, especially with all the parkour, but what we got is... not so great.

So what you're saying is PSO2 is Brink: The MMO.

Well, you're not wrong.

[IndignationSWF]

So what you're saying is PSO2 is Brink: The MMO.

Well, you're not wrong.

You make me want a Mirror's Edge MMO now. @_@

[AkumaYouji]

Got some new strange tracers just now, thought i would share


Tracing route to 210.129.209.46 over a maximum of 30 hops


3 11 ms 11 ms 11 ms te-0-7-0-15-sur04.mtprospect.il.chicago.comcast.
net [68.85.131.209]
4 15 ms 14 ms 15 ms te-1-3-0-13-ar01.area4.il.chicago.comcast.net [6
8.87.230.149]
5 22 ms 15 ms 19 ms he-3-15-0-0-cr01.350ecermak.il.ibone.comcast.net
[68.86.89.17]
6 12 ms 13 ms 12 ms pos-3-14-0-0-cr01.denver.co.ibone.comcast.net [6
8.86.86.22]
7 13 ms 12 ms 13 ms ae-26.r05.chcgil09.us.bb.gin.ntt.net [129.250.66
.65]
8 12 ms 12 ms 12 ms ae-6.r20.chcgil09.us.bb.gin.ntt.net [129.250.2.2
4]
9 64 ms 59 ms * ae-5.r20.sttlwa01.us.bb.gin.ntt.net [129.250.3.1
90]
10 * * * Request timed out.
11 * * 153 ms ae-19.r25.tokyjp05.jp.bb.gin.ntt.net [129.250.6.
213]
12 175 ms 156 ms 143 ms ae-1.r00.tokyjp01.jp.bb.gin.ntt.net [129.250.5.9
3]
13 146 ms 158 ms 168 ms xe-0-4-0-20.r00.tokyjp01.jp.ce.gin.ntt.net [61.1
20.145.50]
14 161 ms 163 ms 159 ms 203.141.47.222
15 170 ms 164 ms 160 ms ae1.tnhcr02.idc.jp [158.205.134.10]
16 171 ms 163 ms 164 ms ae0.tnhcr01.idc.jp [158.205.192.169]
17 158 ms 157 ms 153 ms po14.ta1ag01.idc.jp [158.205.192.102]
18 157 ms 149 ms 146 ms lag3.l303.ta1.eg.idc.jp [158.205.188.250]
19 162 ms 158 ms 149 ms 158.205.104.60
20 154 ms 149 ms 157 ms 158.205.104.49
21 156 ms 146 ms 144 ms 158.205.104.60
22 154 ms 154 ms 153 ms 158.205.104.49
23 147 ms 159 ms 154 ms 158.205.104.60
24 154 ms 149 ms 148 ms 158.205.104.49
25 * 162 ms 158 ms 158.205.104.60
26 157 ms 159 ms 152 ms 158.205.104.49
27 167 ms 159 ms 149 ms 158.205.104.60
28 159 ms 158 ms 164 ms 158.205.104.49
29 160 ms 143 ms 143 ms 158.205.104.60
30 155 ms 149 ms 149 ms 158.205.104.49

Trace complete.



EDIT:This was just for kicks and giggles trying to connect to ship04 (i think that's the right IP anyway) got to japan this time instead of getting stuck at Chicago.

EDITEDIT: wrong IP address, my bad. the right one gets stuck in Chicago still.

[ArcaneTechs]

Well just got off the phone with Comcast from the Tech who would said he'd call me back. Like it's been said before, they really can't do anything until Sega advertises that new IP route to them otherwise it's back to waiting I presume until 30 days are up? and maybe a little longer until Sega sends out that new IP. They had a tech working on it over the weekend constantly monitoring any kind of connection I guess and this is pretty much the end results from me calling so ya.

Guess I'll vpn for a little bit and grab my compensation before it's gone but I hoped this helped you guys out again in some way be it good or bad.

[Miyuki_Kamiko]

Hopefully we'll get through to the engineers...

Interestingly enough, when I use the Tweaker and attempt to access Ship 2, I get Error 249.

When I attempt to access the pure Japanese client shortcut from my desktop, I get Error 107.

Meh...doubt that really means anything...

error 107 = you failed at connecting to the launcher
error 249 = you failed at connecting to the server

[Urbancowgurl777]

Well just got off the phone with Comcast from the Tech who would said he'd call me back. Like it's been said before, they really can't do anything until Sega advertises that new IP route to them otherwise it's back to waiting I presume until 30 days are up? and maybe a little longer until Sega sends out that new IP. They had a tech working on it over the weekend constantly monitoring any kind of connection I guess and this is pretty much the end results from me calling so ya.

Guess I'll vpn for a little bit and grab my compensation before it's gone but I hoped this helped you guys out again in some way be it good or bad.

My big questions are.. Will Sega actually release their new IP? And... Will the re-ping of the servers after 30 days are up actually solve anything?

[IndignationSWF]

My big questions are.. Will Sega actually release their new IP? And... Will the re-ping of the servers after 30 days are up actually solve anything?

Most likely they will at some point. I'd imagine it's just a measure to make sure it won't happen again.

[Commander A9]

Thanks for this!

I had trouble finding the Comcast tech email...so I'm playing the waiting game, eh?

[Dark Emerald EXE]

Imma give Sega until the middle of August to debate if I'll go to the dark side of the undernet..... (VPN)

[TaigaUC]

I know nobody cares what I have to say, but I'm gonna say this anyway:
BnS's world traversal isn't that great. It's certainly better than PSO2's, of course.
I recently discussed this with people I met in BnS. We felt that it's lacking in actual exploration, ie. what's there is only for purpose of story.
Personally, I feel the story limits BnS too much. It's nice that PSO2 doesn't really force you to endure the stupid matterboard.

BnS' Qing Qong movement is frustratingly inconsistent as well.
Sometimes you'll teleport backwards or get stuck on corners/edges of props (Unreal Engine 3 collision issue), or jumps glitch out.
Wall-running randomly cancels itself, causing you to fall down and have to wait for stamina to regenerate.
JP version is probably far better because they removed the stupid stamina bar.

After having played BnS CN to almost latest endgame on 4 different classes (end of Mushin, haven't done Spiral), I still prefer PSO2 and Vindictus' combat over BnS.
But BnS' combat is okay. It's much more exciting than what I played of TERA's.
I must say the AI is not fine-tuned though. It keeps glitching out, randomly becoming invincible for up to half a minute (fatal with enrage timers).
AI also gets stuck, does other attacks or grabs in the middle of their own attacks, and also grabs you while grabbed or launched in the sky...
Fight Mushin on floor 8 (or the "easy" version) and you'll see what I mean. Glitchy as hell.
You literally have to gear yourself extra high just to beat the chance of the AI imploding. Or waste hours hoping you get lucky.
IMO, that is not good design.

I think what makes PSO2 feel cheap is its visual quality. PSO2 looks like an outdated game.
Its interface is also really clunky and badly designed compared to games like BnS.

BnS clearly looks like a high quality previous gen title. Everything looks colorfully vibrant and lively.
There are a few minor seam and texture resolution consistency issues (possibly only in the Chinese version, which has scaled down textures), but far less than I've seen in most online games.


tl;dr: I really wish PSO2 had BnS' visual quality and interface.

[Dark Emerald EXE]

I read what you said but since idk what BnS is nor played i only half understood lol

[Cypher_9]

"Irene: Alright, actually this kind of issue we resommend our customers to contact our Customer Assurance team to have them further investigate the issue

Irene: Let me get the number to contact

Irene: You need to call them at 1-888-565-4329

Irene: Dont worry, I will notate on the account about your concern so once you call them , It will be aeasy for them to assist you well

Irene: Was I able to address the cocnern today by asking you to call our Customer assurance team who specializes on this concern?"




I don't know if anyone directly asked about the relation between Comcast and NTT Communications. If not, there is the number given to me to call in the morning.

[Enforcer MKV]

Irene: Was I able to address the concern today by asking you to call our Customer assurance team who specializes on this concern?"

Can we talk about how much of a laugh I got out of this line?

[But in all seriousness, I've actually been wondering about this myself; If the failure is happening along the backbone, would calling them instead of the ISP actually be better? Seems like people have just been calling Comcast.]

[Sizustar]

Can we talk about how much of a laugh I got out of this line?

[But in all seriousness, I've actually been wondering about this myself; If the failure is happening along the backbone, would calling them instead of the ISP actually be better? Seems like people have just been calling Comcast.]

The backbone might listen to a large ISP provider more then a individual.

[Urbancowgurl777]

First it's Level 3 now it's NTT.. So confused. I looked up contacting Level 3 a while back but it's kind of impossible for a random person to do so.

[Enforcer MKV]

The backbone might listen to a large ISP provider more then a individual.

That's what I figured as well. Decided I'd bring it up anyway since BM mentioned it.

[Chik'Tikka]

First it's Level 3 now it's NTT.. So confused. I looked up contacting Level 3 a while back but it's kind of impossible for a random person to do so.

NTT is a Global Tier-1 ISP centered in Asia, like Level 3 is for America+^_^+
way it goes, Comcast>level 3>NTT>Yahoo Japan>Sega HQ>PSO2 site and game servers+^_^+ if any one of those is compromised an alternate route has to be found, or the target location is unreachable+^_^+

[Cypher_9]

First it's Level 3 now it's NTT.. So confused. I looked up contacting Level 3 a while back but it's kind of impossible for a random person to do so.

From all the posting so far; NTT as I said to someone is the Skynet of the net traffic (if that is a good comparison) and they were the ones responsible according to said postings.

So, it is only common to ask what the status is between Comcast (or any ISP) and NTT - one rep told me to ask the admin of the PSO2.jp but that wouldn't really get anywhere (aside the language barrier) since they have to go to NTT too.

[Punisher106]

So, uh, what's going on? I still have heard of no progress with cockcast. Anyone trying to hammer the idea of finding a new IP route into these dense idiots' minds?

[Urbancowgurl777]

I've had exactly this happen. I had a connectivity problem that lasted multiple years by that point; finally got a hold of a tech that actually noticed it (possibly because they were the first one to actually understand, or even just open, the logs). He said he'd call back the next day around 5. I had to take a piss at 5:05. Missed the call. Never heard from him again.

But, then, a few months later they finally resolved the problem by upgrading the infrastructure of the entire area to the current decade...so that was nice. Hooray consistent double digit pings!

But yeah people shouldn't be holding their breaths. This very well may be permanent because, frankly, most techs just don't give a god damn. Caring isn't in the job description, so it's just a bonus you might luck out and get.

Well, this pretty much happened to me, sort of. Comcast called me back (a day later than they said they would, and in the morning when I requested the evening). They called my mom despite me giving them my phone number. She gave them my number, they promptly called me, and my mom called me at the same time. In a rush of confusion I managed to hang up on both my mom and Comcast. They never called me back.

I'm guessing because of my mom's failure buttdial, my ticket was closed. Whatever, don't care anymore. ._.' My friend uses TWC and he's going to try to set up a VPN that I can use once he moves. If that fails, I guess I will move on with life. I had only been playing the game for a month when all this happened anyway.

[MegaRocker1987]

Well, this pretty much happened to me, sort of. Comcast called me back (a day later than they said they would, and in the morning when I requested the evening). They called my mom despite me giving them my phone number. She gave them my number, they promptly called me, and my mom called me at the same time. In a rush of confusion I managed to hang up on both my mom and Comcast. They never called me back.

I'm guessing because of my mom's failure buttdial, my ticket was closed. Whatever, don't care anymore. ._.' My friend uses TWC and he's going to try to set up a VPN that I can use once he moves. If that fails, I guess I will move on with life. I had only been playing the game for a month when all this happened anyway.

It makes u realize when u havent played the game for long its not worth it anymore anyway i only played the game for 4 months and i dont even care that i cant play anymore so losing access to one game is no skin off my back lol and to the people who are using vpns its cool that you are so dedicated to to pso2 but maybe what happened to the game is a sign from above its time to move on and find something else.

[ArcaneTechs]

It makes u realize when u havent played the game for long its not worth it anymore anyway i only played the game for 4 months and i dont even care that i cant play anymore so losing access to one game is no skin off my back lol and to the people who are using vpns its cool that you are so dedicated to to pso2 but maybe what happened to the game is a sign from above its time to move on and find something else.

it was a big deal for you considering you made all those threads follow by a "public apology"

aside from that, gave them another call the other day, they decided to tell me they already had this issue at the highest escalated level and theres nothing they can do still until they get that IP or Yahoo JP or w/e advertises that new IP to comcast.

back to waiting some more i guess

[Urbancowgurl777]

it was a big deal for you considering you made all those threads follow by a "public apology"

aside from that, gave them another call the other day, they decided to tell me they already had this issue at the highest escalated level and theres nothing they can do still until they get that IP or Yahoo JP or w/e advertises that new IP to comcast.

back to waiting some more i guess

That is good to hear at least. Not that they can do anything about it... But being aware of it is better than nothing. :3=

[Strider_M]

I've tried reading the whole thread, so I might've missed something that answers my question but I'll ask anyway.

I've heard Time Warner Cable customers can access pso2.jp so can a Tracert from them provide information for Comcast customers?

[ArcaneTechs]

I've tried reading the whole thread, so I might've missed something that answers my question but I'll ask anyway.

I've heard Time Warner Cable customers can access pso2.jp so can a Tracert from them provide information for Comcast customers?

I believe I already said this (possibly in the other Comcast thread as well) that I already provided TWC and Verizon tracert IP's (the ones that go through the most, not dead end IP's so to speak) to the Tech I talked to and one of the IP's I provided allowed the Lv2 Tech I was talking to (yes this is their highest tech level) to go from the US into Japan ISP's (or servers or w/e) and when he goes from Japan back to the US, Comcast is blocking the connection. Thus coming back to them needing the new IP DIRECTLY from SoJ themselves via e-mail request (unless someone can figure a way around that which I havent seen anyone try) to be able to re-establish connections back to the game for Comcast users (and maybe other ISP's idk)

[Commander A9]

Well, until Comcast gets it head on straight, SoftEther is my choice VPN. It's working so far...

[ArcaneTechs]

Well, until Comcast gets it head on straight, SoftEther is my choice VPN. It's working so far...

its not just Comcast, been said over and over (Yahoo JP). I would rather use Amazon VPN for private use over Softether if I had to but I'm waiting it out

[MegaRocker1987]

it was a big deal for you considering you made all those threads follow by a "public apology"

aside from that, gave them another call the other day, they decided to tell me they already had this issue at the highest escalated level and theres nothing they can do still until they get that IP or Yahoo JP or w/e advertises that new IP to comcast.

back to waiting some more i guess

whatever im just stating fact not fiction what i did is in the past and i have only been semi active in the forums now this is the first ive been on in 3 days i dont post much so whatever you all think of me thats fine if im hated or liked whatever it is what it is dude ty :P

[Sizustar]

whatever im just stating fact not fiction what i did is in the past and i have only been semi active in the forums now this is the first ive been on in 3 days i dont post much so whatever you all think of me thats fine if im hated or liked whatever it is what it is dude ty :P

You keep on saying you quit and keep on returning like a addict.

[ArcaneTechs]

whatever im just stating fact not fiction what i did is in the past and i have only been semi active in the forums now this is the first ive been on in 3 days i dont post much so whatever you all think of me thats fine if im hated or liked whatever it is what it is dude ty :P

well please don't post in this thread if your not going to contribute to it, telling people to move on or w/e isn't helping as there are people willing to wait for the issue to get resolved.

whatever your past issues are have passed, move on, don't get into a tissy fit over it so easy if someone brings it up, ignore it etc I don't hate you, I just think you could have let out w/e was inside you in a better way than making a million threads about what was on your mind, this wasn't exacting a good coping mechanism, again, don't post unless your contributing to some sort (meaning don't deter others who are willing to wait, ya suggesting something to do to kill time is one thing but telling others to move on is something else)

You keep on saying you quit and keep on returning like a addict.
which is why I said they would "quit" then return shortly in their thread, it's the PSU effect

[Urbancowgurl777]

I can load pso2.jp for some random reason. My tracert is no different, I can't leave Houston and can't load the game. But I can load the website <.< Only the front page though. Anyone else getting this?

EDIT: Nevermind. Did a force refresh and it's back to not loading. Guess it was opening a cached version or something ._.'

[ArcaneTechs]

just curious, has anyone tried to contact Comcast recently to see what they've said even if its the same thing?