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View Full Version : JP PSO2 problem getting update for tweaker



sentio
Apr 23, 2016, 12:38 AM
hello im having an issue with updating tweaker everytime i try to update tweaker this unhandled exception error everytime i try to update it I have the latest error report thanks for reading


4/22/2016 1:07:39 PM: DEBUG -

4/22/2016 1:07:39 PM: DEBUG - ----------------------------------------
4/22/2016 1:07:39 PM: DEBUG - Program opening, running diagnostics...
4/22/2016 1:07:39 PM: DEBUG - Current OS Full name: Microsoft Windows 10 Home
4/22/2016 1:07:39 PM: DEBUG - Current OS Version: 6.2.9200.0
4/22/2016 1:07:39 PM: DEBUG - Is the current OS 64-bit? True
4/22/2016 1:07:39 PM: DEBUG - Directory program is running in: C:\Users\pablo_000\Downloads
4/22/2016 1:07:39 PM: DEBUG - Selected PSO2 Directory: C:\Users\pablo_000\Desktop\Phantasy Star Online 2\PHANTASYSTARONLINE2\pso2_bin
4/22/2016 1:07:39 PM: DEBUG - Is Unrar Available: True
4/22/2016 1:07:39 PM: DEBUG - Run as Administrator: True
4/22/2016 1:07:39 PM: DEBUG - Is 7zip available: True
4/22/2016 1:07:39 PM: DEBUG - Is 7zip available: True
4/22/2016 1:07:39 PM: DEBUG - ----------------------------------------
4/22/2016 1:07:45 PM: DEBUG - Loading color stuff...
4/22/2016 1:07:45 PM Loading sidebar page...
4/22/2016 1:07:45 PM Program opened successfully! Version 3.0.5.2 [OK!]
4/22/2016 1:07:45 PM Checking for updates, please wait a moment...
4/22/2016 1:07:45 PM: DEBUG - Checking for the latest version of the program...
4/22/2016 1:07:50 PM Checking for PSO2 Updates...
4/22/2016 1:07:50 PM Done!
4/22/2016 1:07:50 PM Checking for updates to patches...
4/22/2016 1:07:50 PM Current EN Patch version is: Not Installed
4/22/2016 1:07:50 PM Current Large Files version is: Not Installed
4/22/2016 1:07:50 PM Current Story Patch version is: Not Installed
4/22/2016 1:07:50 PM Downloading latest item patch files...
4/22/2016 1:07:53 PM Done!
4/22/2016 1:07:53 PM All done - System ready!
4/22/2016 1:08:26 PM: DEBUG - Saving Draw Level...
4/22/2016 1:08:26 PM: DEBUG - Saving Texture Resolution...
4/22/2016 1:08:26 PM: DEBUG - Saving Interface Size...
4/22/2016 1:08:26 PM: DEBUG - Saving Shader Quality...
4/22/2016 1:08:26 PM: DEBUG - Saving Movie Play...
4/22/2016 1:08:26 PM: DEBUG - Saving Window Mode (Virtual Fullscreen)...
4/22/2016 1:08:26 PM: DEBUG - Saving Resolution...
4/22/2016 1:08:26 PM: DEBUG - Saving FPS...
4/22/2016 1:08:26 PM: DEBUG - Saving Volume...
4/22/2016 1:08:26 PM: DEBUG - Enabling Interface...
4/22/2016 1:08:33 PM: DEBUG - Check if PSO2 is running
4/22/2016 1:08:33 PM Launching Phantasy Star Online 2...
4/22/2016 1:09:16 PM: DEBUG - Checking if the PSO2 Tweaker is running
4/22/2016 1:09:16 PM: DEBUG - Program started! - Logging enabled!
4/22/2016 1:09:16 PM: DEBUG - Attempting to auto-load pso2_bin directory from settings
4/22/2016 1:09:16 PM: DEBUG - Loaded pso2_bin directory from settings
4/22/2016 1:09:16 PM: DEBUG - Pursuing freedom...
4/22/2016 1:09:16 PM: DEBUG - Loading settings...
4/22/2016 1:09:16 PM: DEBUG - Load more settings...
4/22/2016 1:09:16 PM: DEBUG -

4/22/2016 1:09:16 PM: DEBUG - ----------------------------------------
4/22/2016 1:09:16 PM: DEBUG - Program opening, running diagnostics...
4/22/2016 1:09:16 PM: DEBUG - Current OS Full name: Microsoft Windows 10 Home
4/22/2016 1:09:16 PM: DEBUG - Current OS Version: 6.2.9200.0
4/22/2016 1:09:16 PM: DEBUG - Is the current OS 64-bit? True
4/22/2016 1:09:16 PM: DEBUG - Directory program is running in: C:\Users\pablo_000\Downloads
4/22/2016 1:09:16 PM: DEBUG - Selected PSO2 Directory: C:\Users\pablo_000\Desktop\Phantasy Star Online 2\PHANTASYSTARONLINE2\pso2_bin
4/22/2016 1:09:16 PM: DEBUG - Is Unrar Available: True
4/22/2016 1:09:16 PM: DEBUG - Run as Administrator: True
4/22/2016 1:09:16 PM: DEBUG - Is 7zip available: True
4/22/2016 1:09:16 PM: DEBUG - Is 7zip available: True
4/22/2016 1:09:16 PM: DEBUG - ----------------------------------------
4/22/2016 1:09:17 PM: DEBUG - Loading color stuff...
4/22/2016 1:09:18 PM Loading sidebar page...
4/22/2016 1:09:18 PM Program opened successfully! Version 3.0.5.2 [OK!]
4/22/2016 1:09:18 PM Checking for updates, please wait a moment...
4/22/2016 1:09:18 PM: DEBUG - Checking for the latest version of the program...
4/22/2016 1:09:21 PM Checking for PSO2 Updates...
4/22/2016 1:09:21 PM Done!
4/22/2016 1:09:21 PM Checking for updates to patches...
4/22/2016 1:09:21 PM Current EN Patch version is: Not Installed
4/22/2016 1:09:21 PM Current Large Files version is: Not Installed
4/22/2016 1:09:21 PM Current Story Patch version is: Not Installed
4/22/2016 1:09:21 PM Downloading latest item patch files...
4/22/2016 1:09:24 PM Done!
4/22/2016 1:09:24 PM All done - System ready!
4/22/2016 1:09:37 PM: DEBUG - Saving Draw Level...
4/22/2016 1:09:37 PM: DEBUG - Saving Texture Resolution...
4/22/2016 1:09:37 PM: DEBUG - Saving Interface Size...
4/22/2016 1:09:37 PM: DEBUG - Saving Shader Quality...
4/22/2016 1:09:37 PM: DEBUG - Saving Movie Play...
4/22/2016 1:09:37 PM: DEBUG - Saving Window Mode (Virtual Fullscreen)...
4/22/2016 1:09:37 PM: DEBUG - Saving Resolution...
4/22/2016 1:09:37 PM: DEBUG - Saving FPS...
4/22/2016 1:09:37 PM: DEBUG - Saving Volume...
4/22/2016 1:09:37 PM: DEBUG - Enabling Interface...
4/22/2016 1:09:45 PM: DEBUG - Check if PSO2 is running
4/22/2016 1:09:45 PM Launching Phantasy Star Online 2...
4/22/2016 1:10:15 PM: DEBUG - Checking if the PSO2 Tweaker is running
4/22/2016 1:10:15 PM: DEBUG - Program started! - Logging enabled!
4/22/2016 1:10:15 PM: DEBUG - Attempting to auto-load pso2_bin directory from settings
4/22/2016 1:10:15 PM: DEBUG - Loaded pso2_bin directory from settings
4/22/2016 1:10:15 PM: DEBUG - Pursuing freedom...
4/22/2016 1:10:15 PM: DEBUG - Loading settings...
4/22/2016 1:10:16 PM: DEBUG - Load more settings...
4/22/2016 1:10:16 PM: DEBUG -

4/22/2016 1:10:16 PM: DEBUG - ----------------------------------------
4/22/2016 1:10:16 PM: DEBUG - Program opening, running diagnostics...
4/22/2016 1:10:16 PM: DEBUG - Current OS Full name: Microsoft Windows 10 Home
4/22/2016 1:10:16 PM: DEBUG - Current OS Version: 6.2.9200.0
4/22/2016 1:10:16 PM: DEBUG - Is the current OS 64-bit? True
4/22/2016 1:10:16 PM: DEBUG - Directory program is running in: C:\Users\pablo_000\Downloads
4/22/2016 1:10:16 PM: DEBUG - Selected PSO2 Directory: C:\Users\pablo_000\Desktop\Phantasy Star Online 2\PHANTASYSTARONLINE2\pso2_bin
4/22/2016 1:10:16 PM: DEBUG - Is Unrar Available: True
4/22/2016 1:10:16 PM: DEBUG - Run as Administrator: True
4/22/2016 1:10:16 PM: DEBUG - Is 7zip available: True
4/22/2016 1:10:16 PM: DEBUG - Is 7zip available: True
4/22/2016 1:10:16 PM: DEBUG - ----------------------------------------
4/22/2016 1:10:16 PM: DEBUG - Loading color stuff...
4/22/2016 1:10:17 PM Loading sidebar page...
4/22/2016 1:10:17 PM Program opened successfully! Version 3.0.5.2 [OK!]
4/22/2016 1:10:17 PM Checking for updates, please wait a moment...
4/22/2016 1:10:17 PM: DEBUG - Checking for the latest version of the program...
4/22/2016 1:10:30 PM Checking for PSO2 Updates...
4/22/2016 1:10:30 PM Done!
4/22/2016 1:10:30 PM Checking for updates to patches...
4/22/2016 1:10:30 PM Current EN Patch version is: Not Installed
4/22/2016 1:10:30 PM Current Large Files version is: Not Installed
4/22/2016 1:10:30 PM Current Story Patch version is: Not Installed
4/22/2016 1:10:30 PM Downloading latest item patch files...
4/22/2016 1:10:32 PM Done!
4/22/2016 1:10:32 PM All done - System ready!
4/22/2016 1:13:26 PM: DEBUG - Saving Draw Level...
4/22/2016 1:13:27 PM: DEBUG - Saving Texture Resolution...
4/22/2016 1:13:27 PM: DEBUG - Saving Interface Size...
4/22/2016 1:13:27 PM: DEBUG - Saving Shader Quality...
4/22/2016 1:13:27 PM: DEBUG - Saving Movie Play...
4/22/2016 1:13:27 PM: DEBUG - Saving Window Mode (Virtual Fullscreen)...
4/22/2016 1:13:27 PM: DEBUG - Saving Resolution...
4/22/2016 1:13:27 PM: DEBUG - Saving FPS...
4/22/2016 1:13:27 PM: DEBUG - Saving Volume...
4/22/2016 1:13:27 PM: DEBUG - Enabling Interface...
4/22/2016 1:16:29 PM: DEBUG - Checking if the PSO2 Tweaker is running
4/22/2016 1:16:29 PM: DEBUG - Program started! - Logging enabled!
4/22/2016 1:16:29 PM: DEBUG - Attempting to auto-load pso2_bin directory from settings
4/22/2016 1:16:29 PM: DEBUG - Loaded pso2_bin directory from settings
4/22/2016 1:16:29 PM: DEBUG - Pursuing freedom...
4/22/2016 1:16:29 PM: DEBUG - Loading settings...
4/22/2016 1:16:29 PM: DEBUG - Load more settings...
4/22/2016 1:16:29 PM: DEBUG -

4/22/2016 1:16:29 PM: DEBUG - ----------------------------------------
4/22/2016 1:16:29 PM: DEBUG - Program opening, running diagnostics...
4/22/2016 1:16:29 PM: DEBUG - Current OS Full name: Microsoft Windows 10 Home
4/22/2016 1:16:29 PM: DEBUG - Current OS Version: 6.2.9200.0
4/22/2016 1:16:29 PM: DEBUG - Is the current OS 64-bit? True
4/22/2016 1:16:29 PM: DEBUG - Directory program is running in: C:\Users\pablo_000\Downloads
4/22/2016 1:16:29 PM: DEBUG - Selected PSO2 Directory: C:\Users\pablo_000\Desktop\Phantasy Star Online 2\PHANTASYSTARONLINE2\pso2_bin
4/22/2016 1:16:29 PM: DEBUG - Is Unrar Available: True
4/22/2016 1:16:29 PM: DEBUG - Run as Administrator: True
4/22/2016 1:16:29 PM: DEBUG - Is 7zip available: True
4/22/2016 1:16:29 PM: DEBUG - Is 7zip available: True
4/22/2016 1:16:29 PM: DEBUG - ----------------------------------------
4/22/2016 1:16:30 PM: DEBUG - Loading color stuff...
4/22/2016 1:16:30 PM Loading sidebar page...
4/22/2016 1:16:30 PM Program opened successfully! Version 3.0.5.2 [OK!]
4/22/2016 1:16:30 PM Checking for updates, please wait a moment...
4/22/2016 1:16:30 PM: DEBUG - Checking for the latest version of the program...
4/22/2016 1:16:32 PM Downloading Update...
4/22/2016 9:13:32 PM: DEBUG - Checking if the PSO2 Tweaker is running
4/22/2016 9:13:32 PM: DEBUG - Program started! - Logging enabled!
4/22/2016 9:13:32 PM: DEBUG - Attempting to auto-load pso2_bin directory from settings
4/22/2016 9:13:32 PM: DEBUG - Loaded pso2_bin directory from settings
4/22/2016 9:13:32 PM: DEBUG - Pursuing freedom...
4/22/2016 9:13:33 PM: DEBUG - Loading settings...
4/22/2016 9:13:34 PM: DEBUG - Load more settings...
4/22/2016 9:13:34 PM: DEBUG -

4/22/2016 9:13:34 PM: DEBUG - ----------------------------------------
4/22/2016 9:13:34 PM: DEBUG - Program opening, running diagnostics...
4/22/2016 9:13:35 PM: DEBUG - Current OS Full name: Microsoft Windows 10 Home
4/22/2016 9:13:35 PM: DEBUG - Current OS Version: 6.2.9200.0
4/22/2016 9:13:35 PM: DEBUG - Is the current OS 64-bit? True
4/22/2016 9:13:35 PM: DEBUG - Directory program is running in: C:\Users\pablo_000\Downloads
4/22/2016 9:13:35 PM: DEBUG - Selected PSO2 Directory: C:\Users\pablo_000\Desktop\Phantasy Star Online 2\PHANTASYSTARONLINE2\pso2_bin
4/22/2016 9:13:35 PM: DEBUG - Is Unrar Available: True
4/22/2016 9:13:35 PM: DEBUG - Run as Administrator: True
4/22/2016 9:13:35 PM: DEBUG - Is 7zip available: True
4/22/2016 9:13:35 PM: DEBUG - Is 7zip available: True
4/22/2016 9:13:35 PM: DEBUG - ----------------------------------------
4/22/2016 9:13:39 PM: DEBUG - Loading color stuff...
4/22/2016 9:13:40 PM Loading sidebar page...
4/22/2016 9:13:40 PM Program opened successfully! Version 3.0.5.2 [OK!]
4/22/2016 9:13:40 PM Checking for updates, please wait a moment...
4/22/2016 9:13:40 PM: DEBUG - Checking for the latest version of the program...
4/22/2016 9:13:48 PM Downloading Update...
4/22/2016 9:14:23 PM Update seems to have failed... [FAILED!]
4/22/2016 9:14:44 PM Checking for PSO2 Updates...
4/22/2016 9:14:48 PM Done!
4/22/2016 9:14:48 PM Checking for updates to patches...
4/22/2016 9:14:48 PM Current EN Patch version is: Not Installed
4/22/2016 9:14:48 PM Current Large Files version is: Not Installed
4/22/2016 9:14:48 PM Current Story Patch version is: Not Installed
4/22/2016 9:14:48 PM Downloading latest item patch files...
4/22/2016 9:15:01 PM Done!
4/22/2016 9:15:01 PM: DEBUG - Access to the path 'C:\Users\pablo_000\Downloads\PSO2 Tweaker Updater.exe' is denied. Stack Trace: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.InternalDelete(String path, Boolean checkHost)
at ..(String )
4/22/2016 9:15:01 PM ERROR - Access to the path 'C:\Users\pablo_000\Downloads\PSO2 Tweaker Updater.exe' is denied.
4/22/2016 9:15:01 PM All done - System ready!
4/22/2016 9:19:26 PM: DEBUG - Check if PSO2 is running
4/22/2016 9:19:26 PM Launching Phantasy Star Online 2...
4/22/2016 9:19:31 PM: DEBUG - Checking if the PSO2 Tweaker is running
4/22/2016 9:19:31 PM: DEBUG - Program started! - Logging enabled!
4/22/2016 9:19:31 PM: DEBUG - Attempting to auto-load pso2_bin directory from settings
4/22/2016 9:19:31 PM: DEBUG - Loaded pso2_bin directory from settings
4/22/2016 9:19:31 PM: DEBUG - Pursuing freedom...
4/22/2016 9:19:31 PM: DEBUG - Loading settings...
4/22/2016 9:19:31 PM: DEBUG - Load more settings...
4/22/2016 9:19:31 PM: DEBUG -

4/22/2016 9:19:31 PM: DEBUG - ----------------------------------------
4/22/2016 9:19:31 PM: DEBUG - Program opening, running diagnostics...
4/22/2016 9:19:31 PM: DEBUG - Current OS Full name: Microsoft Windows 10 Home
4/22/2016 9:19:31 PM: DEBUG - Current OS Version: 6.2.9200.0
4/22/2016 9:19:31 PM: DEBUG - Is the current OS 64-bit? True
4/22/2016 9:19:31 PM: DEBUG - Directory program is running in: C:\Users\pablo_000\Downloads
4/22/2016 9:19:31 PM: DEBUG - Selected PSO2 Directory: C:\Users\pablo_000\Desktop\Phantasy Star Online 2\PHANTASYSTARONLINE2\pso2_bin
4/22/2016 9:19:31 PM: DEBUG - Is Unrar Available: True
4/22/2016 9:19:31 PM: DEBUG - Run as Administrator: True
4/22/2016 9:19:31 PM: DEBUG - Is 7zip available: True
4/22/2016 9:19:31 PM: DEBUG - Is 7zip available: True
4/22/2016 9:19:31 PM: DEBUG - ----------------------------------------
4/22/2016 9:19:32 PM: DEBUG - Loading color stuff...
4/22/2016 9:19:32 PM Loading sidebar page...
4/22/2016 9:19:32 PM Program opened successfully! Version 3.0.5.2 [OK!]
4/22/2016 9:19:32 PM Checking for updates, please wait a moment...
4/22/2016 9:19:33 PM: DEBUG - Checking for the latest version of the program...
4/22/2016 9:19:39 PM Checking for PSO2 Updates...
4/22/2016 9:19:39 PM Done!
4/22/2016 9:19:39 PM Checking for updates to patches...
4/22/2016 9:19:39 PM Current EN Patch version is: Not Installed
4/22/2016 9:19:39 PM Current Large Files version is: Not Installed
4/22/2016 9:19:39 PM Current Story Patch version is: Not Installed
4/22/2016 9:19:39 PM Downloading latest item patch files...
4/22/2016 9:19:45 PM Done!
4/22/2016 9:19:45 PM All done - System ready!
4/22/2016 9:22:15 PM: DEBUG - Saving Draw Level...
4/22/2016 9:22:15 PM: DEBUG - Saving Texture Resolution...
4/22/2016 9:22:15 PM: DEBUG - Saving Interface Size...
4/22/2016 9:22:15 PM: DEBUG - Saving Shader Quality...
4/22/2016 9:22:15 PM: DEBUG - Saving Movie Play...
4/22/2016 9:22:15 PM: DEBUG - Saving Window Mode (Virtual Fullscreen)...
4/22/2016 9:22:15 PM: DEBUG - Saving Resolution...
4/22/2016 9:22:15 PM: DEBUG - Saving FPS...
4/22/2016 9:22:15 PM: DEBUG - Saving Volume...
4/22/2016 9:22:16 PM: DEBUG - Enabling Interface...
4/22/2016 9:22:19 PM: DEBUG - Saving Draw Level...
4/22/2016 9:22:19 PM: DEBUG - Saving Texture Resolution...
4/22/2016 9:22:19 PM: DEBUG - Saving Interface Size...
4/22/2016 9:22:19 PM: DEBUG - Saving Shader Quality...
4/22/2016 9:22:19 PM: DEBUG - Saving Movie Play...
4/22/2016 9:22:19 PM: DEBUG - Saving Window Mode (Virtual Fullscreen)...
4/22/2016 9:22:19 PM: DEBUG - Saving Resolution...
4/22/2016 9:22:20 PM: DEBUG - Saving FPS...
4/22/2016 9:22:20 PM: DEBUG - Saving Volume...
4/22/2016 9:22:20 PM: DEBUG - Enabling Interface...
4/22/2016 9:22:33 PM: DEBUG - Saving Draw Level...
4/22/2016 9:22:33 PM: DEBUG - Saving Texture Resolution...
4/22/2016 9:22:33 PM: DEBUG - Saving Interface Size...
4/22/2016 9:22:33 PM: DEBUG - Saving Shader Quality...
4/22/2016 9:22:33 PM: DEBUG - Saving Movie Play...
4/22/2016 9:22:33 PM: DEBUG - Saving Window Mode (Virtual Fullscreen)...
4/22/2016 9:22:33 PM: DEBUG - Saving Resolution...
4/22/2016 9:22:33 PM: DEBUG - Saving FPS...
4/22/2016 9:22:33 PM: DEBUG - Saving Volume...
4/22/2016 9:22:33 PM: DEBUG - Enabling Interface...
4/22/2016 9:22:37 PM: DEBUG - Check if PSO2 is running
4/22/2016 9:22:37 PM Launching Phantasy Star Online 2...
4/22/2016 9:28:27 PM: DEBUG - Checking if the PSO2 Tweaker is running
4/22/2016 9:28:27 PM: DEBUG - Program started! - Logging enabled!
4/22/2016 9:28:27 PM: DEBUG - Attempting to auto-load pso2_bin directory from settings
4/22/2016 9:28:27 PM: DEBUG - Loaded pso2_bin directory from settings
4/22/2016 9:28:27 PM: DEBUG - Pursuing freedom...
4/22/2016 9:28:27 PM: DEBUG - Loading settings...
4/22/2016 9:28:27 PM: DEBUG - Load more settings...
4/22/2016 9:28:27 PM: DEBUG -

4/22/2016 9:28:27 PM: DEBUG - ----------------------------------------
4/22/2016 9:28:27 PM: DEBUG - Program opening, running diagnostics...
4/22/2016 9:28:28 PM: DEBUG - Current OS Full name: Microsoft Windows 10 Home
4/22/2016 9:28:28 PM: DEBUG - Current OS Version: 6.2.9200.0
4/22/2016 9:28:28 PM: DEBUG - Is the current OS 64-bit? True
4/22/2016 9:28:28 PM: DEBUG - Directory program is running in: C:\Users\pablo_000\Downloads
4/22/2016 9:28:28 PM: DEBUG - Selected PSO2 Directory: C:\Users\pablo_000\Desktop\Phantasy Star Online 2\PHANTASYSTARONLINE2\pso2_bin
4/22/2016 9:28:28 PM: DEBUG - Is Unrar Available: True
4/22/2016 9:28:28 PM: DEBUG - Run as Administrator: True
4/22/2016 9:28:28 PM: DEBUG - Is 7zip available: True
4/22/2016 9:28:28 PM: DEBUG - Is 7zip available: True
4/22/2016 9:28:28 PM: DEBUG - ----------------------------------------
4/22/2016 9:28:29 PM: DEBUG - Loading color stuff...
4/22/2016 9:28:29 PM Loading sidebar page...
4/22/2016 9:28:29 PM Program opened successfully! Version 3.0.5.2 [OK!]
4/22/2016 9:28:29 PM Checking for updates, please wait a moment...
4/22/2016 9:28:29 PM: DEBUG - Checking for the latest version of the program...
4/22/2016 9:28:32 PM Downloading Update...
4/22/2016 9:29:10 PM Update seems to have failed... [FAILED!]

Cyber Meteor
Apr 23, 2016, 08:26 AM
Well he got the version 3.0.5.2, which has a faulty Tweaker Updater, there is litterally nothing he can do aside from getting a more recent Tweaker version without updating. AIDA you should really update the version we download from Arks-layer, as the one we're downloading there is the 3.0.5.2 :-?

EDIT : i too have that version, as my Tweaker got removed because of GG so i downloaded from Arks-layer, and i got the same problem than him and my Tweaker is in it's own fodder

sentio
Apr 23, 2016, 02:42 PM
thanks for the help i was kinda scared when i redownloaded tweaker since it gave me a new upgrade request but the update went through now im just having resolution problems it seems virtual fullscreen cant be enable for me if you can help me with that thank you