FinalMasterM
Sep 23, 2003, 12:40 AM
Everyday I go into work I suck in my anger, hate, sarrow, etc and put a false smile on my face. I do everything I can to keep sane by joking with employees and customers. In the year I've worked there I've never had any trouble come from it til now...
It all started Saturday... I walked into work to be called to the office. Apparently a lady whom I checked out on my register the day before wanted to complain about my joking around with her for writing a check for $1.06 (.06 being the tax in KY). I only said "You know you probably paid more for the piece of paper than you are for what you wrote it for." She didn't seem to mind, but I guess I was mistaken.
Then later that day I had a customer come in and buy a card (.50) she had accidently grabbed 2 envelops (sp?) and instead of putting it back, threw it on the candy rack beside my register. I pulled it off on my way around to the register and jokingly waved it at her and said "You know that's not where it belongs." And instead of laughing, like most of my customers, she grits her teeth and says "You know, I've worked with the public for years and have never said anything so rude in my life. I am in a rush and don't have time to bother with you." Throwing her change down and storming out the doors. I guess she, in her 'years' of working with the public, hasn't gotten tired of having to pick up after every lazy-ass customer that walks into the store.
Next comes a lady who I've never seen before. She walks into the store and starts eyeing around. I walk up to her as I'm cleaning the shelves around and ask her if she needs any help finding anything. She declines and I tell her if she needs anything to feel free to ask. Apparently she doesn't care and starts picking items up, putting them elsewhere, then finally grabs an item or 2 and puts them on my register, one being a gallon of milk. She then walks away to the back of the store for about 30mins. I see the milk just sitting there and place is back in the fridge, not wanting it to get hot. About 20mins after she makes her way back to the front and begins to bitch about 'her' milk missing. I tell her I moved it back to the fridge to keep it cold, but she doesn't care, knocks the things she had on my register off and leaves.
AND LAST! A customer with 'bitch' all over her face. First, she waits til I ring an item up and says "Oh. I don't need that." After 3 items she finally stops and buys about $7 worth of stuff.. and hands me a $100. Ok, I think as I give her the change when she speaks up "Oh, I need a roll of quarters." Obvisouly I cannot sell her a roll, all the coinage in the store is needed and I tell her "Sorry, I cannot." She gets this really ugly face and ask "Can I ask your manager if I can buy one?". "No, sorry, all the change in the store is for store use" I say. She 'pffts' and a customer overhearing this says "Miss, there are 3 banks down the road, just a bit". I nod slowly and she turns, tosses her kart into the fridge (where the milk and such are) and says "I only asked a damn question, I don't feel like making 100 god-damn trips for change."
Swear, one day I'll write the book of "How to be a customer for DUMBASSES"
It all started Saturday... I walked into work to be called to the office. Apparently a lady whom I checked out on my register the day before wanted to complain about my joking around with her for writing a check for $1.06 (.06 being the tax in KY). I only said "You know you probably paid more for the piece of paper than you are for what you wrote it for." She didn't seem to mind, but I guess I was mistaken.
Then later that day I had a customer come in and buy a card (.50) she had accidently grabbed 2 envelops (sp?) and instead of putting it back, threw it on the candy rack beside my register. I pulled it off on my way around to the register and jokingly waved it at her and said "You know that's not where it belongs." And instead of laughing, like most of my customers, she grits her teeth and says "You know, I've worked with the public for years and have never said anything so rude in my life. I am in a rush and don't have time to bother with you." Throwing her change down and storming out the doors. I guess she, in her 'years' of working with the public, hasn't gotten tired of having to pick up after every lazy-ass customer that walks into the store.
Next comes a lady who I've never seen before. She walks into the store and starts eyeing around. I walk up to her as I'm cleaning the shelves around and ask her if she needs any help finding anything. She declines and I tell her if she needs anything to feel free to ask. Apparently she doesn't care and starts picking items up, putting them elsewhere, then finally grabs an item or 2 and puts them on my register, one being a gallon of milk. She then walks away to the back of the store for about 30mins. I see the milk just sitting there and place is back in the fridge, not wanting it to get hot. About 20mins after she makes her way back to the front and begins to bitch about 'her' milk missing. I tell her I moved it back to the fridge to keep it cold, but she doesn't care, knocks the things she had on my register off and leaves.
AND LAST! A customer with 'bitch' all over her face. First, she waits til I ring an item up and says "Oh. I don't need that." After 3 items she finally stops and buys about $7 worth of stuff.. and hands me a $100. Ok, I think as I give her the change when she speaks up "Oh, I need a roll of quarters." Obvisouly I cannot sell her a roll, all the coinage in the store is needed and I tell her "Sorry, I cannot." She gets this really ugly face and ask "Can I ask your manager if I can buy one?". "No, sorry, all the change in the store is for store use" I say. She 'pffts' and a customer overhearing this says "Miss, there are 3 banks down the road, just a bit". I nod slowly and she turns, tosses her kart into the fridge (where the milk and such are) and says "I only asked a damn question, I don't feel like making 100 god-damn trips for change."
Swear, one day I'll write the book of "How to be a customer for DUMBASSES"