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I emailed Sega store CS last night to check on the back order, here is the letter minus my personal info.
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Dear valued Sega customer,
Thank you for e-mailing Sega Technical Support.
If you purchased the product through our online store or with one of our phone representatives then you can always call in for an update of your order. Our sales team will be more than happy to assist you with such questions. You can reach our sales team at 1-888-732-2725.
To get the maximum gaming experience, we strongly recommend only using Sega licensed products, such as controllers.
Have you played online lately? Check out our Web site at www.sega.net for more information about our high speed, low latency gaming ISP. Get Connected!
-Emily
Sega of America Technical Support
--Original Message--
It didn't answer my question =)
----- Original Message -----
From: <[email protected]>
To: <[email protected]>
Sent: Sunday, February 18, 2001 8:26 PM
Subject: Re: Other [#483400]
Thank you for your interest in Sega and its products. In our attempt to
assist you expeditiously we have sent this automatic reply to you based on
the text of your e-mail. We have generated responses based on the most
common sets of questions we receive from our customers.
If the following text does not answer your question or address your concern,
please reply and we will get back to you with our answer.
Thank you,
Sega E-mail Support
Dreamcast Technical Support
I. Dreamcast Troubleshooting
a. Disk not loading
b. Auxiliary connections
c. Toll free support
II. Warranty and Returns
III. Game Hints & Tips
I. Dreamcast Troubleshooting
Discs not loading
? Is the game disc firmly seated with the label side up and the disc door
closed?
? Is the lens free of dirt? Try cleaning the lens with a store-bought lens
cleaner for plastic lenses (no liquids)
? Are fingerprints, dirt or scratches on the game disc? Try cleaning the
underside with a soft, dry cloth
? Make sure you are using Dreamcast software discs that bare the NTSCU mark
with your US Dreamcast
? Your “Auto Start” may be off, which would case the main menu
to be displayed. Select the “Play” icon from the main menu, and
press the “A” button to start the game
? Do other discs work? If your other games work fine, please return the
game to the retailer for an exchange
Audio/Video Cables
Make sure that the AV Cables on the Dreamcast and Video and Auxiliary
“In” set of RCA Jacks on your TV or VCR are securely connected.
Please confirm that you are selecting the correct options on your TV or
VCR's Remote Control. Some options are: TV/Video, Input and Auxiliary. Make
sure that the AV Cables are not tangled or crimped. A damaged set of AV
Cables may be causing the problem.
RF Units (Radio Frequency)
Make sure that the AV “In” cable from the Dreamcast to the RF
unit and TV “Out” cable from the RF unit to the TV are securely
connected. Please also check that the antenna is securely connected to the
ANT “In” terminal of the RF Unit. When the RF Unit and TV are
ON and set to the same channel, you’re ready to play!
Cable Boxes and Satellite Systems
To get complete assistance with connection to Cable Boxes and Satellite
systems please contact your providers’ Technical Support Specialists.
Toll Free Support
If the information above does not fully address or answer your question with
your Sega console, please call us at 800-USA-SEGA for further assistance.
II. Warranty and Returns
Please retain the original or a photocopy of your dated sales receipt to
establish the date of purchaser for in-warranty replacement. For
replacement, return the disc, with its original packaging and receipt, to
the retailer from which the software was originally purchased.
Sega of America, Inc. warrants to the original consumer that the Sega
Dreamcast GD-ROM shall be free from defects in material and workmanship for
a period of 90-days from the date of purchase. If a defect covered by this
limited warranty occurs during this 90-day warranty period, the defective
GD-ROM or component will be replaced free of charge. This limited warranty
does not apply if the defects have been caused by negligence, accident,
unreasonable use, modification, tampering or any other causes not related to
defective materials or workmanship.
Be sure you register your Dreamcast and all software by visiting
www.sega.com and selecting the “Register” link
IV. Game Hints & Tips
Who you gonna call? The Sega Help Line!
1-900-200-SEGA (7342)
Just one phone call gives you a helping hand with your most troubling
gameplay questions. Get tips and hints for both Dreamcast games and games
for older Sega systems. You can either dial in to a pre-recorded help line,
or get help from a real live person.
Help line rates are:
Recorded Help: $0.95/minute
Live Help: $1.50/minute
You must be 18 years or older to use this service. Touch tone phone
required.
Canadian residents, call:
1-900-451-5252
$1.50/minute for Recorded or Live Help
----- J Wrote -----
formID: 1
FirstName: J
LastName: M
MI: R
Email: [email protected]
AreaCode: XXX
Phone: XXXXXXX
EmailSubject: Other
EmailContent: I ordered the Broadband Adaptor for the Dreamcast last
tuesday, and realize it is backordered, but I can't find anywhere stating
how long it is backordered.
So I was hoping to see if someone could tell me when you will recieve your
next shipment, or the shipment in which the one I ordered will be shipped
from.
And a second although more minor question is, does Phantasy star Online 2
have its own website yet, and will there be a beta for it? I am very
interested in both =)
Any response will be appreciated.
submitTime: Sun Feb 18 20:32:16 EST 2001
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Sega needs to realize that if they make online games they need a MUCH larger cust service dept. It will be their undoing if they dont get on that right away. Losing items and chars is unacceptable to me and an outrage that they implimented these bugs knowing about them.
If they dont get their act together they will follow the dreaded path of Verant Interactive. Which always ends in such a tragic tale.
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Ugh...in this case, Sega is no less guilty than everyone else in the online industry. Support for thousands of people almost always bites, especially this genre....
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That's why people pay 10 bucks a month for Everquest. Verant Software makes their money off game sales, but the 10 monthly fee goes to pay their tech support (which, from what I understand is somewhat decent).
My point is, don't expect A+ service for free.
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Do you really think that most businesses deal with such information through e-mail? You are whining about something trivial. Call the numberhttp://www.pso-world.com/images/phpb...icon_smile.gif
