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That was more of a troubleshooting question for musicm, since they were asked to input the 16 digit password.

Since you can reach to the character switching menu

http://bumped.org/psublog/wp-content/uploads/2014/04/Begin-Game-450x270.png

When you load up the game, what happens when you press the top...

Well I'm currently in the process of downloading the patch. Only thing I've heard so far is the characters having more textures on their skin.

When you click on "First Time Players," there's an option to customize your character after selecting their Race, Gender, Class. (Explained in the guide's "Startup" tab.) When you click "Customize...