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The same reason they modified the clothing for the Elin race in TERA.

Unfortunately, due to the height restrictions placed on the NA version, the only way to fix it is to open the file in the JPN and increase her height significantly (which will end up changing...

I was hoping that the attachment wouldn't break, but it is what it is.
Here, try this link (this is the un-zipped HTML file): ...

I'm not sure if there has been a change in the character files since I last used this, but this version of the race converter worked in late-June/early-July.

Cross-referencing the file directory, these are the .fhp files I have that should be Hitsugi:
https://mega.nz/#!NQhUhKKL!LjYN9SmAW-9C9shysApUorcaTU-5QC8b5t51EXICq7E

The one I've seen most often used is the メルフォンシーナヘアー / Melphonsina Hair; it is from the Zero Memory exchange, but it is also available in the Player Shops. It kinda looks like a slightly longer...

There is no file for Melphonsina from previous Episodes as she never had a physical presence in them; if you mean you think this is one of Melrondia's file, then it is not as they have different ear...

Maybe it just corrupted when you downloaded it; I was able to extract it with no problem with winrar.

These are older, so I'm not sure if they are the right ones.

The fairy Xierra link leads to the Alma download.

With a few exceptions, they usually don't have the character data for NPCs that only appear in promo videos.

The NPC is President Laia, ie. wearing GUARDIANS Formal.

If you have the .fhp file, you can change it to a .fdp with this: Race Converter (by Madevil)
Mind, you will need to adjust some things, such as skin color, since there is a difference in some of...

Here: Race Converter

流しショートボブ
Swept Short Bob

Here's one that has the sliders.