Customer Services

[AOI_Tifa_Lockhart]

Hi all,

I wonder if anyone else has the pleasure of call centre working? Getting to speak to the arse end of society, who always seem to be irrate, nothing seems good enough for them, and generally everyone wants to yell, moan and get freebies and compensation. I'd say maybe 5% or less are happy customer's, the rest just threaten and speak abusively etc etc.

Working in such a place for 6 years really has started to make me hate people...sweeping generalisation I know. Well i'm not much of a socialiser, or people person in general but getting to see the bad, selfish and consumerist side of life day in day out is a bit horrid, especially around Xmas...oh jeez. The flip side being, socialising and seeing people just contsantly trying to make each other laugh etc...jeez is reality that horrible to have a normal, possibly in depth convo from time to time? :S Well when not under the influence of something ¬¬ I find the constant need for people to laugh a bit unnerving, almost as much as the irrate people I have to speak to at work.

The only great thing about this job is the people I work with, but what is it with phone calls? It's like youtube comments or faceless arguements in general, people are just so angry these days....what a downer.

But with 6 years of rather useless information stuck in my head...I can't see myself getting out of this office job rat race, Well unless I went down the route of my art...even though a gallery offered to sell my stuff doesn't mean it'd be a consistent income....aw well.

Tifa

[-Crokar-]

ive been in the customer service game for about 8 months and i deal some of the most backwater hateful people. but my job gets me all kinds of stuff cheap so its worth it some times

[McLaughlin]

I'm a patient person. I do my best to be polite to whoever is trying to help me with my problem, but if they start being obstinate I won't just sit there and let them give me the run-around. I understand the call-center people aren't the ones who are ripping me off, but if I can weasel my way into a discount or a free phone or something you can bet I'll try (and I usually have more luck being nice than being a dick). It's no skin off the company's back.

Telemarketers can fuck right off though.

[NegaTsukasa]

I've never been in this business. But I've been in the movie theater business and its half of the same thing. But from a generalization of society as a whole, I'd say people are just pain ignorant about one thing, if not, the other, and will try to vent in anyway they can to make themselves feel better and to put the other down without caring of the repercussions. and in cases where people try to make others laugh get rather annoying. not everything is a joke. some times the serious stuff can be fun. let the laughter flow naturally with a conversation, not make the conversation a laugh. It's a turn off.

A general slice of the human race is attention getting, ignorant, selfish, vitriolic, and most importantly, have no common sense to match their stupidity nowadays. I give the utmost props to the telemarketing and phone service employees for having to deal with "that side of life" that the better people in society have to manage around.