Chat Subject:Twitter
Your Question:Routing issue. Can no longer connect to online game server or the website "pso2.jp" since Tuesday 11/18/2014. Ran tracert and kept getting "G0-3-0-0.DLLSTX-LCR-21.verizon-gni.net [130.81.217.88] reports: Destination net unreachable." on the 3rd hop.
A Verizon Representative will be with you shortly. Thank you.
Agent Todd has joined. (13:50:44)
Todd : Chat ID for this session is **********. (13:50:44)
Todd(13:51:19): Thank you for using Verizon Social Media Support, my name is Todd. I apologize for any delays, but I'll be glad to assist you with your issue today.
Todd(13:51:24): may I have the phone # on the account
Syao(13:51:57): *********
Todd(13:53:47): and real quickly while I'm pulling up the account can I have you verify the name and address on the account please
Syao(13:54:28): *********
Todd(13:54:48): ty
Todd(13:54:59): which online game server is it
Syao(13:55:17): Phantasy Star Online 2
Todd(13:55:57): can you paste your tracert to me please in this chat
Syao(13:57:47): C:\Users\Syao>tracert pso2.jp
Tracing route to pso2.jp [210.189.209.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 7 ms 7 ms L100.DLLSTX-VFTTP-79.verizon-gni.net [173.71.39.
1]
3 * G0-3-0-0.DLLSTX-LCR-21.verizon-gni.net [130.81.217.88] reports: D
estination net unreachable.
Trace complete.
Todd(13:58:12): ok 1 sec
Todd(13:59:32): give me a moment I'm trying to see if I get the same thing
Todd(13:59:43): and I got the same thing
Syao(14:00:04): yeah alot of players who also have Verizon as their ISP are having the same issues
Todd(14:00:10): I'm contacting our network techs now
Syao(14:01:16): oddly, players who has Comcast and Time Warner as their ISP used to have the same issue, but have been able to connect properly now
Todd(14:01:31): interesting
Syao(14:03:32): This also happened about the same time it seems, and many of us believe it had to do with the backbone between the ISPs.
Todd(14:03:57): well normally there are atleast 5 hops before the backbone is reached
Syao(14:04:12): ahh ok I see
Todd(14:04:17): the first 2 hops are router and then the network
Todd(14:04:27): then the other 2 are verizon network hops
Todd(14:04:37): and the 5th is the actual back bone
Todd(14:04:53): its only getting to 3
Todd(14:07:43): I'm on hold for our network techs
Syao(14:07:52): ok no problem
Todd(14:13:22): I have a feeling that there is an issue with the japaneese site
Todd(14:13:37): because that version of the site won't pull up
Todd(14:13:43): the english version does
Todd(14:14:03): have you tried contacting them via their facebook page?
Todd(14:15:53): it doesn't look like we can do much in regards to this
Todd(14:16:08): it may be the gateway of the route to that particular portion of the site
Syao(14:16:33): ahh ok
Syao(14:16:47): might have something to do with Sega's ISP in Japan
Todd(14:16:52): yep
Todd(14:17:07): it appears the english version is up
Syao(14:17:09): still don't know how comcast and TWC are able to connect again
Syao(14:17:38): and at the same time they were able to connect again, Verizon went down
Todd(14:18:44): yeah not sure
Syao(14:19:45): well if there is nothing else you can do, thanks for trying to fix it. only way I can connect is to use VPNs and proxies
Todd(14:19:55): it has to do with backbone and routing table
Todd(14:20:05): yeah that's what it looks like
Syao(14:20:25): ok thanks anyways
Todd(14:21:11): not a prob
Todd(14:21:21): sorry we aren't able to get it running for you
Todd(14:21:31): You will have an opportunity to tell me how I helped you after this chat is closed with a survey. I appreciate any comments you may have. I hope that I've provided you with outstanding service. Please don't hesitate to reach out to us if you ever have any more problems with your FIOS service here at @VerizonSupport
Todd(14:21:41): have a great day
Syao(14:21:45): thanks you too
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