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  1. #1

    Default PSO2 Error trying to reset password with CORRECT Info :/ help...

    Like the title says I'm trying to reset my PSO2 password by using the bday answer and it's correct as with the Sega ID, I'm getting this Error Message:
    certification failed.
    There is an error in the input content.

    I have no clue what it means / what to do any help would be appreciated.

    Thanks.

  2. #2

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    This seems more like something to talk with Sega support about. Hit up a translator and send them an email. (Albeit one that most likely makes you seem illiterate. I know JP doesn't go to English well, I don't know how it works in reverse.)
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  3. #3

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    Quote Originally Posted by BloodPuddles View Post
    This seems more like something to talk with Sega support about. Hit up a translator and send them an email. (Albeit one that most likely makes you seem illiterate. I know JP doesn't go to English well, I don't know how it works in reverse.)
    It makes a "Hello, I am encountering an issue with..." into a "Salutations, I have encountered an error regarding the...".
    PSO2 Details: Ship 02 || Sirius-91 Cast || Lacey-458 Caseal || Team: ChibiRoar!

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    Oh no! What am i going to do, this was my whole entire life, and now it's going to be gone. :C Guess i'll just go and troll other proxies. \_(ツ)_/

  4. #4

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    I tried to send a email to them, in Japanese but I just got a email back sending me to the password reset page, ( I don't think the English translated good enough to Japanese tbh lol ) Now when I go to the password reset page ( the page where it asks you to either enter your bday or the secret question to get a password reset email sent to you ) it just sends this email
    "This mail is sent to customers who requested reset procedure of SEGA ID password.
    Password resetting failed because there was a mistake in the input item.
    Please try again from the beginning."

    The bday should be correct I wrote it down so... idk what to do I guess try and send them another email? I entered my SegaID in all lowercase as well so idk whats going on...idk what mistake I am making?

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