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  1. #1
    Rappy Hunter
    Join Date
    Feb 2001
    Lowell, Mass, USA


    I emailed Sega store CS last night to check on the back order, here is the letter minus my personal info.


    Dear valued Sega customer,

    Thank you for e-mailing Sega Technical Support.

    If you purchased the product through our online store or with one of our phone representatives then you can always call in for an update of your order. Our sales team will be more than happy to assist you with such questions. You can reach our sales team at 1-888-732-2725.

    To get the maximum gaming experience, we strongly recommend only using Sega licensed products, such as controllers.

    Have you played online lately? Check out our Web site at for more information about our high speed, low latency gaming ISP. Get Connected!

    Sega of America Technical Support
    --Original Message--

    It didn't answer my question =)

    ----- Original Message -----
    From: <[email protected]>
    To: <[email protected]>
    Sent: Sunday, February 18, 2001 8:26 PM
    Subject: Re: Other [#483400]

    Thank you for your interest in Sega and its products. In our attempt to
    assist you expeditiously we have sent this automatic reply to you based on
    the text of your e-mail. We have generated responses based on the most
    common sets of questions we receive from our customers.

    If the following text does not answer your question or address your concern,
    please reply and we will get back to you with our answer.

    Thank you,

    Sega E-mail Support

    Dreamcast Technical Support

    I. Dreamcast Troubleshooting
    a. Disk not loading
    b. Auxiliary connections
    c. Toll free support
    II. Warranty and Returns
    III. Game Hints & Tips

    I. Dreamcast Troubleshooting

    Discs not loading

    ? Is the game disc firmly seated with the label side up and the disc door
    ? Is the lens free of dirt? Try cleaning the lens with a store-bought lens
    cleaner for plastic lenses (no liquids)
    ? Are fingerprints, dirt or scratches on the game disc? Try cleaning the
    underside with a soft, dry cloth
    ? Make sure you are using Dreamcast software discs that bare the NTSCU mark
    with your US Dreamcast
    ? Your “Auto Start” may be off, which would case the main menu
    to be displayed. Select the “Play” icon from the main menu, and
    press the “A” button to start the game
    ? Do other discs work? If your other games work fine, please return the
    game to the retailer for an exchange

    Audio/Video Cables

    Make sure that the AV Cables on the Dreamcast and Video and Auxiliary
    “In” set of RCA Jacks on your TV or VCR are securely connected.
    Please confirm that you are selecting the correct options on your TV or
    VCR's Remote Control. Some options are: TV/Video, Input and Auxiliary. Make
    sure that the AV Cables are not tangled or crimped. A damaged set of AV
    Cables may be causing the problem.

    RF Units (Radio Frequency)

    Make sure that the AV “In” cable from the Dreamcast to the RF
    unit and TV “Out” cable from the RF unit to the TV are securely
    connected. Please also check that the antenna is securely connected to the
    ANT “In” terminal of the RF Unit. When the RF Unit and TV are
    ON and set to the same channel, you’re ready to play!

    Cable Boxes and Satellite Systems

    To get complete assistance with connection to Cable Boxes and Satellite
    systems please contact your providers’ Technical Support Specialists.

    Toll Free Support

    If the information above does not fully address or answer your question with
    your Sega console, please call us at 800-USA-SEGA for further assistance.

    II. Warranty and Returns

    Please retain the original or a photocopy of your dated sales receipt to
    establish the date of purchaser for in-warranty replacement. For
    replacement, return the disc, with its original packaging and receipt, to
    the retailer from which the software was originally purchased.

    Sega of America, Inc. warrants to the original consumer that the Sega
    Dreamcast GD-ROM shall be free from defects in material and workmanship for
    a period of 90-days from the date of purchase. If a defect covered by this
    limited warranty occurs during this 90-day warranty period, the defective
    GD-ROM or component will be replaced free of charge. This limited warranty
    does not apply if the defects have been caused by negligence, accident,
    unreasonable use, modification, tampering or any other causes not related to
    defective materials or workmanship.

    Be sure you register your Dreamcast and all software by visiting and selecting the “Register” link

    IV. Game Hints & Tips

    Who you gonna call? The Sega Help Line!

    1-900-200-SEGA (7342)

    Just one phone call gives you a helping hand with your most troubling
    gameplay questions. Get tips and hints for both Dreamcast games and games
    for older Sega systems. You can either dial in to a pre-recorded help line,
    or get help from a real live person.

    Help line rates are:

    Recorded Help: $0.95/minute
    Live Help: $1.50/minute

    You must be 18 years or older to use this service. Touch tone phone

    Canadian residents, call:
    $1.50/minute for Recorded or Live Help

    ----- J Wrote -----
    formID: 1
    FirstName: J
    LastName: M
    MI: R
    Email: [email protected]
    AreaCode: XXX
    Phone: XXXXXXX
    EmailSubject: Other
    EmailContent: I ordered the Broadband Adaptor for the Dreamcast last
    tuesday, and realize it is backordered, but I can't find anywhere stating
    how long it is backordered.

    So I was hoping to see if someone could tell me when you will recieve your
    next shipment, or the shipment in which the one I ordered will be shipped

    And a second although more minor question is, does Phantasy star Online 2
    have its own website yet, and will there be a beta for it? I am very
    interested in both =)

    Any response will be appreciated.
    submitTime: Sun Feb 18 20:32:16 EST 2001

  2. #2


    Sega needs to realize that if they make online games they need a MUCH larger cust service dept. It will be their undoing if they dont get on that right away. Losing items and chars is unacceptable to me and an outrage that they implimented these bugs knowing about them.

    If they dont get their act together they will follow the dreaded path of Verant Interactive. Which always ends in such a tragic tale.
    Playing as Keahi on Phantasy Star Portable 2 - US Version.

  3. #3

    Default this case, Sega is no less guilty than everyone else in the online industry. Support for thousands of people almost always bites, especially this genre....

  4. #4


    That's why people pay 10 bucks a month for Everquest. Verant Software makes their money off game sales, but the 10 monthly fee goes to pay their tech support (which, from what I understand is somewhat decent).

    My point is, don't expect A+ service for free.

  5. #5


    Do you really think that most businesses deal with such information through e-mail? You are whining about something trivial. Call the number

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