Random Crashes

[Hatsodoom]

Just as the title says, PSO2 will randomly crash, giving me the generic windows "Program has stopped responding/crashed" message. Again, no pattern, just happens at random, but almost always at least once a day. Any ideas on what it might be? Ticks me off when it happens in general, but especially when it happens during and EQ.

[Sp-24]

I asked in the Quick Questions thread, but what are your specs, and what OS are you using?

[Hatsodoom]

I asked in the Quick Questions thread, but what are your specs, and what OS are you using?

Wasn't sure if I should move the topic. Also...

"Yah... you're talking to a guy who doesn't know how to find his "specs". I'm using Windows 7 64-bit, 6GB RAM, but that's all I know.

Also I've met others in-game that have the same issue."

[Sp-24]

Running dxdiag (just type that in the Start menu and press Enter), saving all information to a text file and then pasting it here seems to be the quickest way to go about that.

[Hatsodoom]

Running dxdiag (just type that in the Start menu and press Enter), saving all information to a text file and then pasting it here seems to be the quickest way to go about that.

Uhh... THIS IS PRETTY HUGE. How much of it do I paste here?

[Sizustar]

Check the event log and see what's causing the crash.
If you don't know how to get to the event log, follow this guide
http://www.cyberlink.com/support/faq...nt.do?id=10449

You can the log for pso2.exe
And get a screenshot of the event log for other to see.

But the basic thing, do a file check, update window to the latest version, including all drivers of hardware, turn off unnecessary program, defreagment your HDD, and clean up your registry with CCcleaner, etc.

[Hatsodoom]

The most recent crash:

Faulting application name: pso2.exe, version: 0.0.0.0, time stamp: 0x53da0c50
Faulting module name: pso2.exe, version: 0.0.0.0, time stamp: 0x53da0c50
Exception code: 0xc0000005
Fault offset: 0x02ccd4f8
Faulting process id: 0xc28
Faulting application start time: 0x01cfbce212aeca57
Faulting application path: C:\Program Files (x86)\SEGA\PHANTASYSTARONLINE2\pso2_bin\pso2.exe
Faulting module path: C:\Program Files (x86)\SEGA\PHANTASYSTARONLINE2\pso2_bin\pso2.exe
Report Id: 19427e0c-28de-11e4-8b04-dc0ea1fce3c8

[Sp-24]

Uhh... THIS IS PRETTY HUGE. How much of it do I paste here?

There's no real need to paste it all, since I'm pretty sure that sound devices and everything after them can't be related to those crashes (though I guess that faulty drivers can, but it's also unlikely). Just paste System Information - Display Devices sections.

[Hatsodoom]

There's no real need to paste it all, since I'm pretty sure that sound devices and everything after them can't be related to those crashes (though I guess that faulty drivers can, but it's also unlikely). Just paste System Information - Display Devices sections.

------------------
System Information
------------------
Time of this report: 8/21/2014, 02:04:20
Machine name: HATSODOOM-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: Lenovo IdeaPad P580
BIOS: InsydeH2O Version 03.71.515ECN33WW(V2.03)
Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 6144MB RAM
Available OS Memory: 6046MB RAM
Page File: 2357MB used, 9733MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode




---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_397717AA&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD034B
Native Mode: 1366 x 768(p) (59.978Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd umdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3496 (English)
Driver Version: 10.18.10.3496
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/7/2014 09:21:58, 26168168 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-B279-7D19B4C2C735}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x397717AA
Revision ID: 0x0009
Driver Strong Name: oem104.inf:IntelGfx.NTamd64.6.1:iIVBM_w7:10.18.10. 3496ci\ven_8086&dev_0166
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

[Sizustar]

The most recent crash:

Faulting application name: pso2.exe, version: 0.0.0.0, time stamp: 0x53da0c50
Faulting module name: pso2.exe, version: 0.0.0.0, time stamp: 0x53da0c50
Exception code: 0xc0000005
Fault offset: 0x02ccd4f8
Faulting process id: 0xc28
Faulting application start time: 0x01cfbce212aeca57
Faulting application path: C:\Program Files (x86)\SEGA\PHANTASYSTARONLINE2\pso2_bin\pso2.exe
Faulting module path: C:\Program Files (x86)\SEGA\PHANTASYSTARONLINE2\pso2_bin\pso2.exe
Report Id: 19427e0c-28de-11e4-8b04-dc0ea1fce3c8

Hmm...so it's not Gameguard it seems like, it can be one of thse problem then.

1.System file corruption.
2. Faulting hardware.
3. An underlying driver problem conflicting with the system.

For System file, you can either reinstall window, or run a SFC /scannow
Follow this instruction
http://www.sevenforums.com/tutorials...e-checker.html

Also, do a memtest, to see if it's the ram
http://www.sevenforums.com/tutorials...memtest86.html

Install and run CCleaner and clean up the registry
http://filehippo.com/download_ccleaner

Defraggler and defrag your Hardrive
http://filehippo.com/download_defraggler

Also update windows to the latest version.

2. Hardware, noting much we can do, but unplug unnecessary hardware, and turn off antivirus and other unused program.

3. Driverwise
Use the free Slimdrivers and update driver ot the latest one
http://download.cnet.com/SlimDrivers...html?part=dl-0