I thought it would be a good idea to compile all of the information we know about various errors into one place since, most likely, these will continue to cause problems for people.
I’ve done a search for all of the errors people have had trouble with so far and linked some of the the discussion threads about them. I'll be working on updating it, formatting it nicely, and making some general advice but for now here's the list and solutions for those that have been figured out!
READ THIS PLEASE:
If your error involves a typical Windows Error Screen, graphics problems, or game freezing, try some of the things below first! If your error involves a number of some kind (ex Error 649, then feel free to skip down to the listing below this section)
General Advice
Here are some things to try if you haven't already:
1)
Update DirectX
Every new version of DirectX contains bug fixes so if you are having trouble, this should be your first step. You can get the latest version from Microsoft's Website directly
here
2)
Run a File Check
The 3rd option on the launcher 「ファイルチェック」 is used to check that all game files are present on your system. If anything is missing, it should download it automatically. It will also replace any files that may have been modified, intentionally or otherwise.
3)
Update your drivers
Especially your video card driver! If you are running Windows 7, Windows Update can automatically download driver updates for you. They are usually listed in the "optional updates" section. Otherwise, check with the manufacturer of your video card. Many manufacturers have programs which can automatically identify and install the most recent driver for your card.
For AMD/ATI:
http://support.amd.com/us/gpudownloa...to_detect.aspx
For Nvidia:
http://www.nvidia.com/Download/Scan.aspx?lang=en-us
4)
Make an exception in your Antivirus/firewall for PSO2
PSO2 is an online game after all so make sure it can connect properly to the Internet! Some programs have an designated "Game Mode" while others may be a bit more complicated. If you have Avast, look at the threads on Error 434 above. Otherwise, if you can't figure it out, ask in here and someone may be able to help out.
5)
Reduce your graphics settings
Some graphics cards and PSO2 don't play nice together. Try going into the options menu 「環境設定」 (2nd option in the launcher) and lowering the slider.
-Switching to Simple Shaders
Several of my friends and I were receiving application errors until we did this. In the options, click
描画 (Image) and check the option in the screenshot below
Then click the bottom left option to save and the bottom right option to return to the launcher.
-Manually editing the configuration file
For those who want more control over the settings, the configuration file can be editing manually (With the added bonus that it's completely in English!). Head to My Documents/SEGA/PHANTASYSTARONLINE2 and look for the user_beta.pso file (Or the user_benchmark.pso file if you want to adjust settings for the character creator). Right Click the file, choose "Open With" and choose "Notepad". You'll see a whole range of options from resolutions to textures and so on. You can change all sorts of things- For example, under the 'Draw' heading, changing ShaderQuality to false enables simple shaders or you can use the VirtualFullScreen option etc.
OK and now the list!
Patcher/Gameguard Errors
Error 434- Interactions with another Application: (Picture under spoiler):
[SOLUTION- Usually caused by Avast Anti-virus: Disable while playing, or make an exception for PSO2. Can also be caused by a screen saver on some setups- try disabling your screen saver-
Thanks Meanie! ]
GameGuard (Initialization Error?)
Error 103- 最新バージョン取得エラー Newest Version Acquisition Error (Patcher Download Error)
[
SOLUTION: Usually caused by connection problems. Wait a bit and run the patcher again.]
Error 104- 最新バージョン取得エラー Newest Version Acquisition Error (Patcher Download Error)
[Files are in use?? Try doing a file check]
Error 105- Update Error
[Try running as administrator?]
7/8 NOTE: For patcher issues, some people have experienced success with using a proxy to patch the game and then running it normally so there may be some issue with connecting from certain ISPs. Try going to
this thread where there's some discussion on the issue and a guide to installing a VPN.
Login
NOTE:
It seems that errors 601-630 are all related to general connection issues. If you are trying to login, make sure your ID and password are correct and try again. If it's something else, It is probably a temporary server issue- Try again later and see if the problem resolves.
Error 602- Wrong Password
[SOLUTION: Try your password again!]
Error 617- Ship/Block could not be found
Code:
選択したシップにブロックが 見つかりませんでした。 [ No.617 ]
The selected block to Ship Could not be found. [No.617]
Error 626: Can’t access room
Error 632: Double Login
[
SOLUTION: Wait a bit and try logging in again]
Code:
二重ログイン状態と判定されています。 しばらく時間を置いてから、接続してください。
[No.632] Double login. Wait a while before trying to login again.
Error 640: Game Client Does Not Match
SOLUTION: Try running the game normally (not through steam or any other launcher besides the official patcher)
Thanks nydan00!
Error 649: Server Maintenance
[
SOLUTION: Try again when the server is out of maintenance!]
Code:
メンテナンス中のため、 このサーバーは現在ご利用いただけません。 [ No.649 ]
Because it is in maintenance, This server is currently not available. [No.649]
Error 651 Trying to play on a different computer
Error 678- Need to Accept User Terms
[SOLUTION: Head to the
ISAO user site and accept the user terms. Once you login to the ISAO site and get past the Japanese Captcha (Go
HERE for a clickable katakana list if you cant input/dont know japanese), there should be a bit of scrollable text. Below that text should be TWO buttons. Click on the top button to say "I agree". Wait for it to process, then click the only button there (Logout).
Return back to PSO2 - you should be able to get in now.
Thanks BahnKnakyu!
Error 230 Network Connection Error (No Response from DNS Server)
Error 242- Network Connection Error (Wrong Credentials?)
SOLUTION: 242 will happen after 602 if you put in the wrong password again. Try logging in on the SEGA site to make sure your info is right and reset your password if necessary
Thanks BahnKnakyu!
Error 249- Generic Network Connection Error (?)
SOLUTION: The server sometimes spits out this error instead of 649 during maintenance but I also received it once when my connection dropped from being too far from my router. Make sure you are connected to the Internet, the servers are up, and try again in a bit.
Character Creation Locked Error Message:
現在このシップは、混雑のため
新規登録を停止しています。
他のシップのご利用をお願いします。
Because of congestion on this ship, new character creation has currently been stopped. Please use a different ship.
(Hopefully temporary) SOLUTION: Make a new character on Ships 6-9 or wait until the situation dies down.
In Game
Error 2107- Tekker Identification Failed
During Game
Windows Application Error- The instruction at (#) referenced memory at (#). The memory could not be read. Click on OK to terminate the program.
[Possible fix? Seems common with ATI cards. Run game with simple shaders- see Directions below] Also try updating your drivers.
想定外のエラーが発生しました An Unexpected Error has Occurred
[??? Pretty Vague: Try some of the steps below or reinstalling)
他のアプリケーションの影響によ強制終了しました。
[SOLUTION- Update Intel Graphics Driver to it's latest version
Game Crashes and Shuts Down Computer
[???]
pso2.exe has encountered a problem and needs to close.
We are sorry for the inconvenience.
[???]
Black Screen After Opening Movie
[??? Computer doesn't meet spec requirement?]
Stuck During Loading Screen
[???]
If you still need help, post your error in this thread and we'll try to help out!
The Great Error Thread!
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