• Unscheduled Server Outage

    by
    Ryna
    Published on Apr 9, 2009 12:08 PM
    68 Comments

    The Phantasy Star Universe and Sega of America website became inaccessible a few hours ago. At the moment it appears no one is able to connect to the PC/PlayStation 2 or Xbox 360 servers. According to the Japanese Xbox 360 page, the Japanese team is aware of the trouble and believes it is an "issue with an American ISP." There is currently no timetable for when the game servers will be accessible again. This story will be updated as new information becomes available.

    Update #1: Word has come in from SEGA via momonpso, one of the moderators at the official PSU message board, that the problem is a Silicon Valley-wide internet outage caused by a cut fiber optic cable. For more information, please see the full story at CNET.

    Update #2: According to a post by RubyEclipse, the Sega website and official forums are now accessible.

    Update #3: The Xbox 360 and PC/Playstation 2 servers are now back online.

    Update #4: A large number of people are experiencing laggy playing conditions and disconnections on the PC/Playstation 2 and Xbox 360 servers. In addition, it appears the fiber optic cable cut was an act of sabotage.

    Update #5: Based on the input from several people, it appears that most of the server latency has been removed.

    Update #6: Despite the servers being generally accessible, players may still be prone to disconnects and other common connection issues. After a few updates, the Japanese Xbox 360 page still mentions the possibility of problems communicating with the servers. AT&T reports that full restoration should be apparent soon to their customers in the affected areas.

    Update #7: A short maintenance was reported to have been held on Friday. As of now, any issues that may have resulted from the sabotage as far as the PSU servers are concerned should be taken care of.

    Categories:
    1. Phantasy Star Universe
    Comments 67 Comments
    1. Kythri's Avatar
      Kythri - Apr 9, 2009, 12:22 PM
      I'm just glad this isn't just my computer doing this, that it's a network-wide problem instead. Last thing I needed was to find out my computer was suddenly rejecting the network or something. Hopefully this gets fixed soon though.
    1. Akumamaru's Avatar
      Akumamaru - Apr 9, 2009, 12:25 PM
      funny how the mythic map pack came out shortly before the PSU servers went down OoO;
    1. lokey013's Avatar
      lokey013 - Apr 9, 2009, 12:25 PM
      Darn....hope the issue is resolved soon...kinda want to play a bit tonight! <3
    1. Hitwelve's Avatar
      Hitwelve - Apr 9, 2009, 12:29 PM
      The mythic map pack came out a few hours before. O_O I was playing it with a friend, then went to PSU and played for a while, then they shut down.
    1. hollywood07's Avatar
      hollywood07 - Apr 9, 2009, 12:35 PM
      Thank you, Sega.
    1. Reikoku na kuma's Avatar
      Reikoku na kuma - Apr 9, 2009, 12:36 PM
      Grrrrrrrrrrrrrrrr...SEGAC FAILS.....again -shrugs- should I be surpised....Maybic >_>
    1. squallyukishin's Avatar
      squallyukishin - Apr 9, 2009, 12:46 PM
      oh wow that bites oh well
    1. RubyEclipse's Avatar
      RubyEclipse - Apr 9, 2009, 12:54 PM
      Hey everyone,
      PSU, the PSU Website and all of our SEGA forums are currently down - the issue is not related to SEGA or the servers, but actually a much larger problem here in parts of CA, following a cut fiber optic cable:
      http://news.cnet.com/8301-1035_3-10216151-94.html
      They haven't listed any ETA on when to expect it fixed yet, but we're all keeping an eye out to see when one is posted. Just wanted to let everyone know, we'll be posting again as we get more info about AT&T/Verizon fixing things up.
    1. Kythri's Avatar
      Kythri - Apr 9, 2009, 01:01 PM
      Well, at least the problem has been identified. Here's hoping it's fixed soon.
    1. Blood831's Avatar
      Blood831 - Apr 9, 2009, 01:13 PM
      Hmm... I guess I just might have to do something else for a change.. at least for today =P
    1. Knight For Geass's Avatar
      Knight For Geass - Apr 9, 2009, 02:28 PM
      the 360 is back up now ()b
    1. aiko.'s Avatar
      aiko. - Apr 9, 2009, 02:29 PM
      I logged in like 20minutes ago and PSU is back up.
    1. silva9's Avatar
      silva9 - Apr 9, 2009, 02:56 PM
      You guys still sure as I can't access the official site still too! man a major pain in the neck! lol



      (update it seem that the discussion forums are accessible but not the main page! )
    1. MagraiserPR's Avatar
      MagraiserPR - Apr 9, 2009, 03:35 PM
      WE ARE NOW ONLINE BABY!!!!
    1. Kinako78's Avatar
      Kinako78 - Apr 9, 2009, 04:13 PM
      And yet everyone was so quick to blame Sega. Of course, if I'd known about it before now, I probably would have suspected a Sega-based problem, too, but from now on, I'll try not to jump to conclusions. Do you know if it's fixed for the rest of the area?
    1. Kythri's Avatar
      Kythri - Apr 9, 2009, 04:14 PM
      Has anybody else been booted a few times since the servers came back online?
    1. ThMUTT215's Avatar
      ThMUTT215 - Apr 9, 2009, 04:27 PM
      It's wonderful dat da servers r back now they jus need 2 fix da incredible lagg
    1. Kythri's Avatar
      Kythri - Apr 9, 2009, 04:29 PM
      At least all you've got is lag...I've not finished a single run since the servers came back up because it keeps telling me something about the server shutting down for maintenance, and that I should check the official site...but the official site still isn't loading, either. Anybody else having this problem?
    1. Falke's Avatar
      Falke - Apr 9, 2009, 04:39 PM
      I'm also getting incredible lag. Sometimes it times out, too. Hopefully this'll be fixed soon.
    1. Dapy's Avatar
      Dapy - Apr 9, 2009, 05:43 PM
      Very many people are saying they can connect to Phantasy Star Universe but i still can not connect to it nor can i connect to the website. This is a major bummer because I was in a mission in Parum when the connection failed but good luck guys and hope you fix it soon. This has been a problem for about 8 or 9 of my friends and we were hoping to party up and play because it's my last day with X-Box Live. Also, you may not care but my opinion on Phantasy Star Universe, I think its a great game/demo and keep up the great work hope to see those shops on the 3rd floor of Guardians Colony to open up!!! Im here to support you guys not bring you down GOOD LUCK!!!

      - Dapy
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