PLAYSEGA billing problem *THEY ARE MAKING PROGRESS!*

[EMPYREAN]

seems like that.
every day i hear more and more r getting 065, but only a very few ppl do get their acc fixed per day.
for me its day 12 of the pending cansel aka 065.

[Ash1ey]

65'd

[Danny_Dark]

Welcome to the Club...

[Dragwind]

Wtf. Are you serious? They haven't fixed this yet? At this rate, everyone is going to get it. Have fun fixing EVERYONES accounts ST.

[Danny_Dark]

That's maybe a Reason to Quit,
or to switch to XBOX 360...
(...Have a Hard Time to think about it...)

[superlak]

oh no no no dont tell me this this i do not want to know
this is my 1st month on psu and i find out this stuff is going on http://www.pso-world.com/images/phpbb/icons/smiles/icon_frown.gif

[Mysterious-G]

Got an asnwer pretty fast, though, it will take a while till I can play online again, I guess. http://www.pso-world.com/images/phpbb/icons/smiles/icon_razz.gif


Response (Sébastien) - 09/05/2008 09.39 AM
Hi,

Thank you for raising the issue to our attention.

At present we are still currently working on this issue.

We hope to address it quickly. We will get back to you as soon as possible.

Best regards,

Sébastien Bazillier
Product Support
SEGA Europe


EDIT: Wow, slowly every person becomes a victim of it, hm? http://www.pso-world.com/images/phpbb/icons/smiles/icon_wacko.gif




<font size=-1>[ This Message was edited by: Mysterious-G on 2008-05-09 04:35 ]</font>

[Danny_Dark]

For a large Number of People is the Event over,
because they can't get Online...

[Mysterious-G]

On 2008-05-09 04:33, Mysterious-G wrote:
Got an asnwer pretty fast, though, it will take a while till I can play online again, I guess. :P


Fixed. Folks, you will be pretty pissed. My account got fixed after not even 12 hours after reporting.

Or is the issue finally be resolved? Hm... Nah. http://www.pso-world.com/images/phpbb/icons/smiles/icon_razz.gif

[Danny_Dark]

Still can't get Online...

[relentless]

On 2008-05-09 05:35, Mysterious-G wrote:
Fixed. Folks, you will be pretty pissed. My account got fixed after not even 12 hours after reporting.

Or is the issue finally be resolved? Hm... Nah. http://www.pso-world.com/images/phpbb/icons/smiles/icon_razz.gif


Sebastian is rather reliable, I had this same error a long time ago and he fixed it for me in no time, eh, go EU support?

[Mysterious-G]

Yes. EU for ftw. http://www.pso-world.com/images/phpbb/icons/smiles/icon_wacko.gif

EDIT: I will have to send him a mail with a big, big thanks. http://www.pso-world.com/images/phpbb/icons/smiles/icon_smile.gif

<font size=-1>[ This Message was edited by: Mysterious-G on 2008-05-09 06:02 ]</font>

[OmgHi]

I got mine fixed too, I just ended up sending emails to edward every couple of hours.

[Gothica]

065 --;

When I finally hit 80 and am able to do S runs. /sigh

[relentless]

On 2008-05-09 06:12, OmgHi wrote:
I got mine fixed too, I just ended up sending emails to edward every couple of hours.



lol

Humans get annoyed.

[panzer_unit]

65'd too. Hope I don't miss too much Project DF.

[DAMASCUS]

It seems like those of us who tried to cancel and are in 'pending cancel' status are really getting screwed. A lot of people are able to get back online but they just had their billing date fixed.

WHATEVER YOU DO DON'T TRY TO CANCEL!!

[Gothica]

We should send them a mauled Sonic plushy covered in ketchup. <.<

[EPAPHRODITUS]

I still can't get on myself...Going to call SoA again, as soon as those fuckers open lol >>;

[Shou]

You guys, CALL THEM.

He fixed my account over the phone literally he was talking me through it. It has to be faster than sending an email to Europe or whatever. I may have gotten lucky or special treatment but if you do call, you are garenteed a spot in line for your account to be fixed.


Also- DO NOT TRY AND CANCEL YOUR ACCOUNT UNLESS THEY TELL YOU TO TRY IT. (it has been proven to be easier to fix those who are active but still can't log on)

phone number 1-415-701-6000 SEGA of America CA



<font size=-1>[ This Message was edited by: Shou on 2008-05-09 07:52 ]</font>

[relentless]

On 2008-05-09 07:49, Shou wrote:
You guys, CALL THEM.

He fixed my account over the phone literally he was talking me through it. It has to be faster than sending an email to Europe or whatever. I may have gotten lucky or special treatment but if you do call, you are garenteed a spot in line for your account to be fixed.

Spamming them with mails each few hours works, too.

[The_Gio]

On 2008-05-09 07:04, DAMASCUS wrote:
It seems like those of us who tried to cancel and are in 'pending cancel' status are really getting screwed. A lot of people are able to get back online but they just had their billing date fixed.

WHATEVER YOU DO DON'T TRY TO CANCEL!!



This is just frustrating me even more....

[EPAPHRODITUS]

I just spoke with SEGA Customer Service again; it sounds as if they outsourced the billing.

The representative told me the company sent out a list of user names and that the accounts should've been re-activated by date (i.e. if you were 065'd in April, you should be fixed first and so on). However, the people handling this situation aren't doing it that way. It seems they're erratically re-activating accounts.

In the end, all we can do is wait...It seems to be out of our and SEGA Customer Support's hands.

[str898mustang]

great......

[Cathbar]

Ahhh, don't you love that "I'll do it my way and screw what everyone else thinks!"mentality

/FaceWALL -_-;

[Arryn]

i been out for over 2 weeks now and they randomly reactivating accounts
that is a really bad way of doing things seriously who are these idiots sorting
this out? this sucks i bet i'm gonna be last on the list now -.-
so much for getting to play mag

[Cathbar]

Luckily, I have the worst luck ever, so at worst, you'll only be 2nd to last... DX

[ScaryBen]

I'm so happy! After weeks my account was finally reactivated!

It seems being rather agressive in your emails also seems to work. [I even sent an abuse form claiming SEGA as the abusive player - really does seem every little bit helps I guess, sorta.] ;] Must remember to thank Edward.

It may be sporradic which is fixed, but atleast there seems to be a new one fixed every minute. Hold in mind, there are probably a heck of a lot of accounts to get through. And I guess they must be loosely sticking to the mysterious list at least, I mean I think I was one of the first people at the start of MAG to be error65'd.

Still, I wish SEGA would get there act properly together sometimes.

[Saraphina]

On 2008-05-09 06:12, OmgHi wrote:
I got mine fixed too, I just ended up sending emails to edward every couple of hours.


Sorry to ask late but by emailing edward you mean updating your support ticket or like.. making a new one? or something else =p

[xJakkalx]

Still out. 16 days, or just about. Nothin' yet.

If I don't get to run afew more times through MAG, I'm just going to dump PSU altogether and play Age of Conan once it comes out.

[Danny_Dark]

Maybe i do the same...

[The_Gio]

On 2008-05-09 12:27, xJakkalx wrote:
Still out. 16 days, or just about. Nothin' yet.

If I don't get to run afew more times through MAG, I'm just going to dump PSU altogether and play Age of Conan once it comes out.



Same here,I mean ive been patient with Sega for all the mistakes theyve done, but at least I was able to play thru those mistakes,this time completely just thrown out

[ShadowDragon28]

Still 065'd..... *sigh*

[Kylie]

Sage, Clumsy I'm assuming, said that they're replacing the entire billing system, so hopefully that doesn't take too long.

[Alia]

so I'm a little confused as to the process of reactivation. I got my response from Edward. Now what happens? He said to wait for a notification that my account had been reactivated. Was that sent in the "notifications" section of your playsega account, or email? Also, do I need to respond to Edward's reply in order for them to keep working on it? Just a little confused....

[Powder Keg]

Shame...people are really going to leave over this.


I can understand. Over 2 weeks of this is unacceptable...especially at a key time.


<font size=-1>[ This Message was edited by: Artea on 2008-05-09 23:31 ]</font>

[Danny_Dark]

And so the Community will shrink...

[str898mustang]

And here comes the weekend. Unless they are workin on the weekend, guessing no one is gonna get reactivated till next week. This is some major bullcrap

[thunder-ray]

Yep and im still unable to log on since I still keep getting the error 65 pop up. I guess its back to pso for a little while longer.



<font size=-1>[ This Message was edited by: thunder-ray on 2008-05-10 07:29 ]</font>

[Edgard]

I'm seriously hoping someone got fired for this! My account died 5 days ago and they haven't reactivated....

I mean goddam I want to give them money and they don't fucking want it, WTF?!

I've been swallowing a lot of bullshit from this company for years now but they just keep fucking up over and over. Who the fuck is running this place?

Putting aside all the complaints, a good business would avoid all this errors. Heads would roll and new-smarter people would replace them if some mediocre CEO was in charge. I believe they have some imbecile relative running things and they are just screwing things up. But you know what, if any mediocre person with an MBA got hired by SEGA they could do a lot more good than they idiot running things now. I'm going to submit my last complaint that if my account isn't activated by Monday morning to not even bother activating it at all. I'm done period.

[Koji1m1]

yeah im still unable to get online but yeah i did call them today and left a message.

[brianna2]

this is the first i heard of it. last night changeing chars and said license is expired go on-line to see what`s up and it says account still active.so is the a phone number NOT and e-mail link that i can get?

[Cathbar]

On 2008-05-10 07:59, brianna2 wrote:
this is the first i heard of it. last night changeing chars and said license is expired go on-line to see what`s up and it says account still active.so is the a phone number NOT and e-mail link that i can get?


I'm not sure what the number is, I think it may have been posted earlier on in the topic.

HOWEVER, if you have not already cancelled your account, I urge you NOT TO. The people who's accounts have not been caneclled yet, seem to be getting online alot faster than us stuck in the "Pending Cancel" limbo.

phone number 1-415-701-6000 SEGA of America CA

EDIT: Found it.


<font size=-1>[ This Message was edited by: Cathbar on 2008-05-10 08:23 ]</font>

[LanVanDam13]

this a bunch of bull shit imnot gettingmy needle now sega u better give me a spread needle since u screw us over witht he billing how does my subscription cancell in may when i been regged on auto renewal since feburary hmmmmmm i want my money back or spread needle

[str898mustang]

welcome to the club LanVanDam

[Danny_Dark]

Do You Survive the Curse of "065" ?

[Kinako78]

Just got 065'd today and I need to know whether it would be better to email them or to call them?

[benover]

well iv been 65 for a week now yaaaaa. but had problems when the game came out they would give me a licence for 3 mouths. the eu phone munbers are 02089953399 and 08700108002 but cant remeber which ones main eu office and which one serport sorry

[Kinako78]

It'll be closed today, anyway. I called the one posted earlier in this thread and they said they were closed.

[Inno_Tenshi]

I eat popcorn when reading these forums. Sega is my favorite soap opera.

[xgp]

i jast now got 65ed god damit all to 40 cold hell

[Kinako78]

I decided to go ahead and email them. Should I provide my user ID?

[LanVanDam13]

i dont want free months i want spread needle and heavens suv

[Dragwind]

Goddamit. I'm due for tomorrow. I'm predicting some people are going to be fed up and not even bother coming back.

[Tangram]

i got 65d while ago they told me 24-48 hours over 100 hours ago http://www.pso-world.com/images/phpbb/icons/smiles/icon_razz.gif lets see what happens http://www.pso-world.com/images/phpbb/icons/smiles/icon_smile.gif

[Cathbar]

Yeah, they said they were "Hoping it will be fixed within the next 24 - 48 hours" 3 days ago...

[Dirkster111]

As someone who works in an IT department....an issue like this can be very tricky to fix, there are alot of variables in the equation. They'll get it fixed when they get it fixed.

[Syl]

On 2008-05-10 13:47, Dirkster111 wrote:
They'll get it fixed when they get it fixed.


This. As long as it doesn't take them months to do it I'm fine with it. I'm missing out on EXP, drops, and all that stuff, but complaining about it isn't going to do anything about it really.

[Dirkster111]

I doubt it takes them months....but...with that said......if the pc/ps2 were bigger it would definately get fixed quicker, it's an unfortunate scenario.

[Dragwind]

Complaining should help a bit. Its got us far to some degrees. Imagine if no one reported the 65.

[Kismet]

*Sighs* T____T

[Danny_Dark]

Time to Switch or to Quit !?

[Syl]

Reporting =/= Complaining ;o

Voicing how you feel is one thing but continuously BAWWWWWing over it is another. Not as bad here as it is on the official forums though >_>

[ShadowDragon28]

With this situation; repeated, formal, rational complaint and reporting to Sega by any means possible is fully warranted in-my-view.

I have been continually optimimistic, immensely patient, and immensely tolerant to Zen-like levels with Sega's managment of PSU and it's online systems, that is beginning to fade now. This situation is very very disappointing and upsetting. Certain persons *will* recieve Karmic backlash sooner than later. >:-

[NoiseHERO]

Lol...anyone know exactly HOW this happened? Did sum at sega spill soda on their computer or something. http://www.pso-world.com/images/phpbb/icons/smiles/icon_razz.gif

[benover]

na proberly germins working on computer like that bt add

[ShadowDragon28]

On 2008-05-10 15:54, Michaeru wrote:
Lol...anyone know exactly HOW this happened? Did sum at sega spill soda on their computer or something. http://www.pso-world.com/images/phpbb/icons/smiles/icon_razz.gif



It's the work of mean, ebil gremlins made by Kirkland Lmt. that have high output FUBAR emitters, probably.

Either that, or Black Mesa is experimenting on all of us. >_>

[Uncle_bob]

So is Sega gonna stop jacking off and fix the problem or not? Seems like the only way to get it fixed is to call and bitch at them.

[brianna2]

well now that i`m part of the 065 error i did find a number for sega america if anyone wants it this is it (415)701-6000 when i called the message said that they are open m-f 8:30 am to 5:oopm so i left a message and i will call 2-3times a day until i get my account back. hope this helps people out there.

[Spacepest]

Ok, now I am really, really pissed off.

Both my and my husband's accounts are 065'ed. And I checked our credit card bills, we've both been charged to play for this month.

I'm really pissed off about this...I'm being charged money for an account that is supposedly "expired" when I try to log on!

You can bet I'm going to be calling Sega on Monday and bitching. And if it doesn't get fixed very soon, I'll be calling my credit card company second to report Sega for fraud (i.e. "payment for services not rendered").

[str898mustang]

Anyone know what time Sega of Europe opens up on Monday? They're 6hrs ahead of my time.



<font size=-1>[ This Message was edited by: str898mustang on 2008-05-10 21:26 ]</font>

[Powder Keg]

posted this on the official boards:

http://i72.photobucket.com/albums/i194/arabian_disco/fft_screen018.jpg

[xgp]

some 1 at sega needs to get off ther asss and get us back online bfor i go out of my mined it cant tack as long as ther macking it look come on now

[Saraphina]

lol my -bet- for how many pages this post will have till this mess is over is somewhere between 90 and 120. Anyone else wunna take a crack at it? XD

[Saraphina]

Sorry if this has been proven but i'm too tired to look back pages, has anyones account been fixed sinse the weekend started? I was wondering if anyone at sega is working over time >_>

[Retniwreven]

Hooray! I've got 065 too now.
Lovely.

[Uncle_bob]

On 2008-05-11 00:25, Saraphina wrote:
I was wondering if anyone at sega is working over time >_>



"lol"

[The_Gio]

On 2008-05-11 00:25, Saraphina wrote:
I was wondering if anyone at sega is working over time >_>



Good one!

[NoiseHERO]

wow theres a crisis like this and nobody at soa or soe
is working on this i guess two days of free time is more valuable than money
to sega with this game. I would say if they were even doing there jobs in the first place this wouldn't have happen -_- but i guess all we can really do is baw at their faces through mail and phone until they fix everybody's accounts.

[DAMASCUS]

The latest reply I got back said that if I do not send a reply within the next 48 hours that they will assume my case is resolved !!? They want us to 'BAW' don't ya' see??

...oh and that was Friday evening as they were closing, nice one http://www.pso-world.com/images/phpbb/icons/smiles/icon_rolleyes.gif

[Koji1m1]

wow its been 2 full weeks for me since this happend and still no change what so ever.XD yeah i doubt theres any1 working at sega now.

[EtherForce]

Do you think they would restore my account if I threatened to hold my breath til' my internal organs explode?

[Danny_Dark]

Uhh...No...

[HolyOrderSaek]

Saraphina,

They have fixed accounts, I've been able to play on mine again at least. One of the GMs said that they have to send the Sega EU a seperate messsage for each account and fix each one manually, which is why it's taking so long. Of course, if people are still getting fresh errors, it means they haven't gotten around to the underlying problem.

If this was 8 years ago at least they could scapegoat y2k
<---dating myself.

[Saraphina]

On 2008-05-11 01:15, DAMASCUS wrote:
The latest reply I got back said that if I do not send a reply within the next 48 hours that they will assume my case is resolved !!? They want us to 'BAW' don't ya' see??

...oh and that was Friday evening as they were closing, nice one http://www.pso-world.com/images/phpbb/icons/smiles/icon_rolleyes.gif

I got that same exact msg, just going to reply a few hours befor 48 ends sinse no one is freaking there! (maybe) http://www.pso-world.com/images/phpbb/icons/smiles/icon_razz.gif



<font size=-1>[ This Message was edited by: Saraphina on 2008-05-11 11:13 ]</font>


<font size=-1>[ This Message was edited by: Saraphina on 2008-05-11 11:14 ]</font>


<font size=-1>[ This Message was edited by: Saraphina on 2008-05-11 11:16 ]</font>

[Danny_Dark]

Fixing every single Account manually...
well...in that case I can maybe Play
Online again in 1-2 Years...

[Skids]

Currently a proud member of the error 65 club.

For those who are still in game. I haven't quit just can't play for a while.

[xJakkalx]

I have a strong urge to play bubbling in my loins.

Or I'm drinking too much water.

[Alecc]

Still 065ed. This is a nightmare. Getting more and more annoyed. =/

[Danny_Dark]

Sorry I couldn't resist to think about that:

It's Segac's latest event! The 65 lottery! You could be the lucky one to get your account pulled out of a hat and restored!
Don't worry everyone else! We at Segac will continue to keep you hooked with broken promises and false hope. Who knows? Tomorrow YOU may be the lucky one who gets to actually play!

SEGAC: Because good business is an oxymoron to us.

[Alecc]

I lol´ed =)

[Wheatpenny]

I joined 065 as of last night.

[Magus_84]

Hit today, right after buying an Aura Field.

Account's saying "Active", but when I try to log in, I get the 065 error.

[xJakkalx]

Update: Played Episode 4, (PSO, of course) a yearning for the harsh deserts of Moatoob came to me.

[AlMcFly]

So uh, is this just happening to everyone eventually? I just got 065ed this morning, and I've been playing all night. Yah, so have they released any news regarding this bullshit?

[xJakkalx]

Yup. "They're working on it." But not over the weekend. We're not that important.

I'm off to send another email.

[xgp]

thar is no fing way for them to redem this to ever1 and pll r still losing play time thay need to suck it up and till us someing uesfull and stop atking lack we do not no. and yes i no more pll ave been out for longer thin me b still am going out of my mind


@(O_O)@ <the monkey

[Dre_o]

I too, am now a proud member of the 065 club. Seriously. Playing since day one and they now have a fuck up this bad.

[AlMcFly]

So I have a question. Anyone know if shit like this happens to JP players or is it just Sega America's laxy assed, uneducated fucktards?

[xJakkalx]

The JP problems are fixed fairly quickly, I believe. They're close to the power, and a greater fan-base, so big problem are probably fixed quickly, but I'm unsure, I'm speaking out of my ass.

Also, our "GM team" has very little power, as far as I know.

[SonicTMP]

Hot damn, it's like a plague hitting everyone it can now.....

I sure hope the fourms don't 065 on us...

¬_¬

[seph_monkey]

On 2008-05-11 18:50, xgp wrote:
thar is no fing way for them to redem this to ever1 and pll r still losing play time thay need to suck it up and till us someing uesfull and stop atking lack we do not no. and yes i no more pll ave been out for longer thin me b still am going out of my mind


@(O_O)@ <the monkey




>_>

[xgp]

On 2008-05-11 19:45, seph_monkey wrote:

On 2008-05-11 18:50, xgp wrote:
thar is no fing way for them to redem this to ever1 and pll r still losing play time thay need to suck it up and till us someing uesfull and stop atking lack we do not no. and yes i no more pll ave been out for longer thin me b still am going out of my mind


@(O_O)@ <the monkey




>_>

? what did i do?

[seph_monkey]

On 2008-05-11 19:46, xgp wrote:

On 2008-05-11 19:45, seph_monkey wrote:

[b]


@(O_O)@ <the monkey




>_>

? what did i do?



hahaha no nothing just got a little suspicious

[Inno_Tenshi]

You know, I'd rather they kill the billing site for a couple of days and reset the entire thing for everyone, since everyone seems to be getting hit eventually ANYWAY, than suffer this any longer ... it's just pathetic.

[Orin654]

Ive been hit with 65 for a good while now. Dropped from #56 to #196 on the charts

[thunder-ray]

On 2008-05-11 18:50, xgp wrote:
There is no fine way for them to redeem this to everone And people are still losing play time. They need to suck it up and tell us something usefull and stop acting like we do not know. And yes I know more people who have been out longer then me but still im going out of my mind.


@(O_O)@ <the monkey

Fixed is this what you were trying to say?

[str898mustang]

if u read his sig, u'll understand



btw, if SoE opens up at 9AM, wouldn't they be restoring account by 5AM, giving them an hour or so to get ready. The are 6hrs ahead of my time(central)



<font size=-1>[ This Message was edited by: str898mustang on 2008-05-11 22:05 ]</font>

[Vitamin_D]

SHIT. I just got the Error 65. It sucks because I was playing earlier today. I need badges dammit. >_<

[Omega_Weltall]

i JUST got 65'ed. i wanted some late night PSU time too http://www.pso-world.com/images/phpbb/icons/smiles/icon_frown.gif

OH WELL i'll play some Mabinogi

<font size=-1>[ This Message was edited by: Omega_Weltall on 2008-05-11 23:15 ]</font>

[EtherForce]

I wanna play the new boss http://www.pso-world.com/images/phpbb/icons/smiles/icon_frown.gif

[Alecc]

*Day 6* -.-

[xRedd206x]

so....ummm is this 065 for both systems??? O_o

[Larian]

On 2008-05-11 22:30, Vitamin_D wrote:
SHIT. I just got the Error 65. It sucks because I was playing earlier today. I need badges dammit. >_<



Holy #$%@ D...you still play?? Hope you get fixed soon...but then again...hope I get fixed soon!

100 ranks and still dropping...

[str898mustang]

On 2008-05-11 23:58, xRedd206x wrote:
so....ummm is this 065 for both systems??? O_o




PS2 and PC server

[xgp]

GAVE GRUDY BACK HES SOLE (psu online)...and pants

[Danny_Dark]

Welcome to the Club New "065" Member,
take a Seat and Relax, you can Play the "065" lottery,
with some luck maybe YOU can play Online Tomorow.But...
if YOU want to wait until the Problem is Fixed it is
Ok, it takes some Time...(Maybe 4-6 Weeks)...enjoy.

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.



<font size=-1>[ This Message was edited by: Danny_Dark on 2008-05-12 03:54 ]</font>

[xgp]

if this is a club wher is my dam jacit and achol. hell tho in a bag of chips at that.

[soikutso]

lol i never got error 65(really hope it will never come to me)

[Danny_Dark]

I'm very Sorry Sir, but one of our Employes must have
make a Mistake...,but the working to find a Solution.

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.





<font size=-1>[ This Message was edited by: Danny_Dark on 2008-05-12 03:55 ]</font>

[Arryn]

still 65ed i lost count for how long now

[Ryo_Hayasa]

Bah i usually don't get upset or whatever, especially with techinical issues like this (Even though EVERYONE is suffering i'd say this is still legit. It sucks, but this stuff happens. apparently they're not equiped to handle this kinda thing when they put up events like this)

However, this is bullcrap (i've been 065 since last week) However hearing that players being locked out for almost three weeks? three weeks of an event we've all been waiting on for a quarter of the year? That's unforgivable. And i bet, i BET with our luck, as compensation the event won't be extended (if they extend it we'd need atleast TWO extra weeks. AND something else because this has happened before)

But no, That might be abit complicated. Instead i'm sure ST will take the easy way out:

Everyone prepared for an extra week of super retarded luck?

[Danny_Dark]

Don't forget we have the "065" Lottery, one random
player maybe the lucky on to play online tomorow.

You don't need to purchase a Lottery
ticket...you maybe have already one...

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.

[EtherForce]

Apparently the 360 servers are working fine though.

[xgp]

yup its a consprce

[DAMASCUS]

Its a conspiracy against the 'Cancellers' because they can say it looks like we tried to quit and not make our cases a priority. This is going to take forever and a day...

[str898mustang]

This is some bullcrap. Some people are getting fixed who were 65'ed for less than a day but people who are still 65'ed for over 5 days still haven't been fixed.

[Saraphina]

13 days and a x3 updated ticket later i am still boned, *starts to show teeth at sega*

[Cathbar]

On 2008-05-12 09:49, Saraphina wrote:
13 days and a x3 updated ticket later i am still boned, *starts to show teeth at sega*


This. Tomorrow is the 2 week mark for me, and I've sent in 2 "tickets" already...

[Danny_Dark]

I have already sent 3 Tickets, and nothing happend...

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.

[Saraphina]

LOL i just got that >.> ticket~lottery smartases

[thunder-ray]

On 2008-05-12 06:35, xgp wrote:
yup its a consprce

Are you gina by some chance? Your posts are the same as his typing when he chats in psu >_>

[XenithFlare]

<_< I know that as soon as I say I haven't been 65'd, it'll happen to me. So I'll keep my mouth shut, since I'm intarwebless until Wednesday, anyway.

[Orin654]

im number 202 now http://www.pso-world.com/images/phpbb/icons/smiles/icon_frown.gif

[Carma]

Finally back online after 11 days...

[xgp]

On 2008-05-12 10:03, thunder-ray wrote:

On 2008-05-12 06:35, xgp wrote:
yup its a consprce

Are you gina by some chance? Your posts are the same as his typing when he chats in psu >_>

nop xgp on psow and x.g.p. on psu sorr

[Syl]

Well, my account finally went from pseudo active to "inactive". I didn't cancel it since it'll probably end up stuck in pending cancel and getting my account screwed up even worse. I tried buying a subscription and see that it's still BlueBurst :/

[Danny_Dark]

That's just Great...(Sigh)...

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.

[zxeros]

well it look like Im apart of the club now but I seen it coming so I brought some chips and some cookies with me while I wait till Sega fix my account. Anyone want some ?.?

[SonicTMP]

Only 8 more days till AoC and i have enough extra to pick up mario kart. Soon as i turn on my wii it's going to 065 i know it.

>.>

<.<

[Danny_Dark]

Hm...Cookies...Yummy...

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.

[Mysterious-G]

Do not get your hopes up, people whos account got fixed.
There is still next month's billing!
http://mwa-haha.com/mwahaha.jpg

[xJakkalx]

What is this..."billing"? Phantasy Star Universe? What the hell is going on?! Where am I?!

[Danny_Dark]

The Gates of the "065" Hell...

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.

[SonicTMP]

On 2008-05-12 12:21, Mysterious-G wrote:
There is still next month's billing!


That's just cruel and unusual punishment right there. http://home.san.rr.com/ksonick/pics/poring/porem_angry.gif



<font size=-1>[ This Message was edited by: SonicTMP on 2008-05-12 12:27 ]</font>

[Kinako78]

Well, I'm back after just two days and, as far as I could tell, Sega did nothing concerning the email I sent, which seems to backup what someone else here said about it getting fixed faster if you don't cancel your subscription. They just took payment from me as usual and I'm back in business.

Now back to saving for my Pushan. http://www.pso-world.com/images/phpbb/icons/smiles/icon_biggrin.gif

[str898mustang]

Damnit, I never cancelled my suscription and I'm still getting the 65 error. I've been 65'ed since the 7th.

[Kinako78]

Well, I don't know how else to explain it, then.

[str898mustang]

anyone else gotten their accounts fixed??

[xgp]

nop

[kurisu1974]

I've been 65'ed since the 27th of April. I'll never get my Pushan this way http://www.pso-world.com/images/phpbb/icons/smiles/icon_frown.gif

[RRBM]

Has anyone who canceled their subscription had their account restored yet?

[relentless]

On 2008-05-12 14:07, xgp wrote:
nop

You was on a pretty high rank iirc. =x

[xgp]

On 2008-05-12 14:28, SeKaI wrote:

On 2008-05-12 14:07, xgp wrote:
nop

You was on a pretty high rank iirc. =x

i was at top 30 thin i tuck a day off and got 65 the next day XD

[DAMASCUS]

It seems like NOBODY who hit the cancel button will get theirs fixed until this fiasco is almost completely over. As slow as the progress is to 'fix' accounts and debug their billing so that more people don't fall into 065....*sigh*

MAG will be over by then, I'm sorry to say...

..the compensation better be damn good to miss an entire event..

[str898mustang]

I haven't hit the cancel button. It still says active but I still cant freakin log in. I've been 65'ed since the 7th

[xgp]

will ther probly is no way to fix it so everone will b happy but thay can tri so houp thay get it reit or ther will b a bid string of pll liveing or shwiching to 360

[Kinako78]

I can't speak for others, but I sure don't intend to switch to 360. I've heard about too many problems with the console itself to consider it worth the money.

Besides, I want my Wii.

<font size=-1>[ This Message was edited by: Kinako78 on 2008-05-12 14:54 ]</font>

[xgp]

will i am not going inewhaer ether but for other pll it is a viabel opsin

[DAMASCUS]

If you DID NOT hit the cancel then you should be up by the end of the week...when there will be one more week of MAG

*sigh* this just bites

[Syl]

Just sent another ticket into Sega about the whole inactive thing on my account. Hopefully that gets a reply :/

[str898mustang]

FINALLY!!! They are messing with my account and fixing it. Just saw that they cancelled it.

[Kinako78]

Yay! I'm happy for you, mustang! http://www.pso-world.com/images/phpbb/icons/smiles/icon_smile.gif

[Ash1ey]

What the.... My billing site says Next payment date is yesterday (may 11th) but an hour ago (and always before now) it said May 5th. When I log in I still get error 65. Wonder why that changed all of a sudden ;o



<font size=-1>[ This Message was edited by: Ash1ey on 2008-05-12 16:09 ]</font>

[str898mustang]

On 2008-05-12 16:09, Ash1ey wrote:
What the.... My billing site says Next payment date is yesterday (may 11th) but an hour ago (and always before now) it said May 5th. When I log in I still get error 65. Wonder why that changed all of a sudden ;o



<font size=-1>[ This Message was edited by: Ash1ey on 2008-05-12 16:09 ]</font>


I think they are fixing the accounts.

[Ash1ey]

Lets hope so http://www.pso-world.com/images/phpbb/icons/smiles/icon_razz.gif

[bLOODSAW]

I moved to 360, and i want to have an account on pc/ps2 servers as well lately, so i hope this gets fixed so i wont get 065'ed when i renew. (I was hoping to get at least a little MAG on pc/ps2 before it's over.

[xJakkalx]

Woah, woah, woah, my account's active now. Or so it says. Also, says the payment date was yesterday.

Now, I haven't checked yet, but if I'm back online, it'll be a great day.

[EMPYREAN]

my account was set to active 10 mins ago but still i have 065. guess its only a matter of time now.
and yes my next billing date is set to the 11th lol

[EtherForce]

Ah one of my accounts that I hit cancel on is fixed now, the other is still pending cancel heh.

[Syl]

Oh, weird, so my account just went from active to inactive to active again o_0 (payment on may 11th, just like Ashley).

Hopefully that means things are finally getting sorted out :3

[LP_Phoenix]

they fixed the billing site issues....u can buy your licences again.... i did it^^ and play now...have fun with it...sega...u made it^^

[Ash1ey]

Well I'm able to log in again after about an hour of being changed to "may 11th"

[Rashiid]

Pics, happen, didn't, etc. etc.

[Syl]

OMG IM BACK IN EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE

http://www.pso-world.com/images/phpbb/icons/smiles/icon_biggrin.gif

[Dragwind]

Sweet, seems like everyone is coming back now. Fuckin finally.

[Gothica]

Nope it isn't fixed yet. >.o It is still offering PSO:BB.

[Rust]

On 2008-05-12 17:04, Gothica wrote:
Nope it isn't fixed yet. >.o It is still offering PSO:BB.



Seconded.

[Jingo]

I'm still 065'd. i guess they fixed the ones who were 065'd like a month ago i think.

[Bitzen]

On 2008-05-12 17:06, Rust wrote:

On 2008-05-12 17:04, Gothica wrote:
Nope it isn't fixed yet. >.o It is still offering PSO:BB.



Seconded.


Ditto.

[The_Gio]

On 2008-05-12 17:14, Bitzen wrote:

On 2008-05-12 17:06, Rust wrote:

On 2008-05-12 17:04, Gothica wrote:
Nope it isn't fixed yet. >.o It is still offering PSO:BB.



Seconded.


Ditto.



Uhhh...Uhhh >.> thirded?

[The_Gio]

On 2008-05-12 14:45, xgp wrote:
will ther probly is no way to fix it so everone will b happy but thay can tri so houp thay get it reit or ther will b a bid string of pll liveing or shwiching to 360




ugh no ty

[MSAksion]

*reads mail from Friend;

....he says some things that i cannot post here >__> Its full of *EXPLICATIVE REMOVED* - cause i got his hopes up high with the "check the billing site again i think they fixed it" email...

Guess he's still 065

[xgp]

On 2008-05-12 17:16, The_Gio wrote:

On 2008-05-12 17:14, Bitzen wrote:

On 2008-05-12 17:06, Rust wrote:

On 2008-05-12 17:04, Gothica wrote:
Nope it isn't fixed yet. >.o It is still offering PSO:BB.



Seconded.


Ditto.



Uhhh...Uhhh >.> thirded?

forth

[Syl]

Lots of people got "fixed" as in, we're getting free play since I didn't get charged and somehow I'm playing now o_0

[SonicTMP]

nope still have pending cancel on the BB account i purchased without thinking. /twiddlethumbs

[Saraphina]

yahoo! after 2 weeks my junk is finally fixed

[SonicTMP]

Woo I got a status update....

.... on the abusive player form. Why the heck does that get priority?

[xJakkalx]

Score! After nearly 20 days, I'm finally back on!

Anyone wanna team up some time? Due to my inability level or run the mission, I'm pretty low on my class ranks and have absolutely no clue about the secrecy of the two missions, so how about?

Say, sometime tomorrow?

[DAMASCUS]

After all that doomsaying lol....my 'Pending Cancel' is fixed !!! ..and my account has resumed!

The only anomaly is the billing date of today but that probably has something to do with the free month.

*crosses fingers*

[Syl]

On 2008-05-12 17:59, DAMASCUS wrote:
After all that doomsaying lol....my 'Pending Cancel' is fixed !!! ..and my account has resumed!

The only anomaly is the billing date of today but that probably has something to do with the free month.

*crosses fingers*


Yeah, everyone who got fixed had their billing date set to today, so I'm hoping that means free month http://www.pso-world.com/images/phpbb/icons/smiles/icon_eek.gif

[Tita]

On 2008-05-12 17:14, Bitzen wrote:

On 2008-05-12 17:06, Rust wrote:

On 2008-05-12 17:04, Gothica wrote:
Nope it isn't fixed yet. >.o It is still offering PSO:BB.



Seconded.


Ditto.


yeppers.

so does this mean i have to send a ticket to sega?
....
again?

i'm *this* close to quitting--> | |

[Macras]

no longer 065 http://www.pso-world.com/images/phpbb/icons/smiles/icon_biggrin.gif

but.... class :<

[Jife_Jifremok]

Well, I'm back on.

[Dragwind]

I guess I'll know tomorrow or the day after if its really fixed. I'm due for 65 any minute now.

[Orin654]

I hate you guyz

[EPAPHRODITUS]

I am back on now http://www.pso-world.com/images/phpbb/icons/smiles/icon_biggrin.gif

[Larian]

-=Sigh=- I updated my ticket...but still nothing for me yet...I should have never gone out to dinner with my friends thursday!! I blame them! Congrats to everyone thats back on...go kill something for me!

151 to 264 =(

OOOOOOOOOOOOOOOOOOOOOHHHHHHHHHHHHHHHHHHHHHHH

I'm Back!!

But still grats to those that are also back!!



<font size=-1>[ This Message was edited by: Larian on 2008-05-13 00:27 ]</font>

[EMPYREAN]

hehe 100% back
yay

[xgp]

not back and still pissed off

[kurisu1974]

On 2008-05-13 02:23, xgp wrote:
not back and still pissed off



Same here. Just mailed them again, but that probably won't speed things up.

[Danny_Dark]

Not back and still pissed off...

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.

[Retniwreven]

Still not fixed.
Hate. =/

[Chris28]

FIXED!!! WOOHOOO!!!! 7 days of 065 and i'm back and playing again!

[NoiseHERO]

Lol back on as well...some people say "omg sega fixed my account thank you http://www.pso-world.com/images/phpbb/icons/smiles/icon_biggrin.gif" but i say it's ABOUT FUCKIN TIME >:o!

and goodluck other 065ers im sure youll get ur accounts back if you even want it by then.

[SabZero]

I feel bad for the long-term 064 victims, but after exactly one week, I can log back in. *knocks on wood*

[Cathbar]

sig *sigh*

[panzer_unit]

Back, missed 4 nights' playing. I'm guessing it would be faster if they don't work weekends.

Anyone who's stuck long-term, have you guys been updating your support ticket?

[Chris28]

sending multiple tickets worked for me. then i got an email saying it would take a few days to fix, then after 48 hours i emailed them again and said to fix it fast and they fixed it yesterday!

[thunder-ray]

Wootness im no longer error 65 ^_^. I hope the rest of you guys get your accounts fixed *prays for their accounts to get fixed*

[Cathbar]

On 2008-05-13 06:52, panzer_unit wrote:

Anyone who's stuck long-term, have you guys been updating your support ticket?



Yep -_-; I've been updating it everyday... DX

[Skids]

VICTORY IS MINE! In less then 2 days time. I'm back from the dreaded error 65! Woohoo!

[The_Gio]

omg finally,im back also,coincidentally id didn't want to send a complaint but I did,and I guess it did help.I just filed under abuse

[Rust]

On 2008-05-13 08:00, Cathbar wrote:

On 2008-05-13 06:52, panzer_unit wrote:

Anyone who's stuck long-term, have you guys been updating your support ticket?



Yep -_-; I've been updating it everyday... DX



That's precisely why i didn't send anything ; i keep thinking this is totally random and that people who got their account fixed in no time because they were harassing with tickets were only mere coincidences. I bet i have equal chances being fixed or not whether i've sent something or not, or on pending cancel or not (i'm NOT on pending cancel status).

Plus i want to see if that comes to the mind of those goofs that the thing is affecting all PC/PS2 server accounts one after another and not only those who are complaining about the issue. http://www.pso-world.com/images/phpbb/icons/smiles/icon_wacko.gif

[Cathbar]

You'd think that it would've occurd to them by now, but who knows *shrugs*

I just want to get playing again before I have no access to it for the rest of the summer (June 6th - sometime in September)...

[Koji1m1]

i shoulda said this sooner but im FINALLY back on its about damn time too well actaully my account just got fixed yesterday but thank god.

[DAMASCUS]

On 2008-05-13 07:14, Sinow wrote:
sending multiple tickets worked for me. then i got an email saying it would take a few days to fix, then after 48 hours i emailed them again and said to fix it fast and they fixed it yesterday!



Thats exactly what happened with me too, when I sent a reply the next day stating how many days that I was out and what my status was...I was so looking forward to nagging them, jk http://www.pso-world.com/images/phpbb/icons/smiles/icon_razz.gif

[Dragwind]

A good number of people were lit up again on my cards last night, so it seems a good amount are getting fixed. I also should have been 65'd by now, but still not. I'm wondering if they fixed it from allowing anymore to fall victim.

[Spacepest]

I'm finally back on after like 5 days of being 065'ed. It took me two support ticket sendings to get it done.

First ticket I explained I was having the 065 problem. No email back from Sega.

Second ticket (which I sent yesterday morning) I filed it under the "report abuse" tab. I didn't make the second message rude, but I did imply in it that Sega was committing credit card fraud by charging my account this month for my Guardian license, and then not rendering any service. Lo and behold, this morning my account has been fixed and I can log on again.

I sent a similar ticket with a duplicate message for my husband's account. I'll have him log in later to see if it worked for him too.

I suppose you could try calling the Sega support number and mentioning the same thing if your credit card has been billed for this month's Guardian's license. Good luck to you on that one--when I tried calling yesterday all their operators were busy and only taking messages (and this was during their weekly business hours! Maybe alot of people complaining via phone about this? Hmmm).

[xgp]

i am back now

[Mikura]

On 2008-05-13 10:37, Dragwind wrote:
A good number of people were lit up again on my cards last night, so it seems a good amount are getting fixed. I also should have been 65'd by now, but still not. I'm wondering if they fixed it from allowing anymore to fall victim.



I really hope this is true. I'm due to be 065'd tomorrow. D:

[Danny_Dark]

You will join us soon...

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.

[SonicTMP]

Woo I'm fixed! Too bad I have to go run errand sbefore I can play.

[Danny_Dark]

9 Days left, and then...MAG will end, and I Quit.

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.

[elektra018]

im still in pending cancel and 065. I was cancelled b4 all this stuff happened. wnated to get back on made new subscription go PSO BB then i cancelled tht and now im waiting for sega to fix my account

[Danny_Dark]

Same here, Elektra...

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.

[Mikura]

On 2008-05-13 11:49, Danny_Dark wrote:
You will join us soon...

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.



Probably. >_> But I'm not going to cancel my subscription since that seems to be the kiss of death for those still in 065 limbo. I really hope ST extends MAG because of this. The players just coming back need some sort of in-game compensation badly.

[Kylie]

Twelve more days until I get the ol' 65er.

I'm contemplating counting it down like Christmas.

"On the first day of *waiting for error 65*, my true love gave to me..."

[Danny_Dark]

Compensation...!?
We get a Treasure Chest CV...

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.

[Chris28]

so i got my account back today, and have found 2 paradi's in just 5 runs, sold one for 10 mil http://www.pso-world.com/images/phpbb/icons/smiles/anime1.gif

[Alry]

For people who didn't get it fixed yet- make sure you're checking by actually trying to log in the game, not just looking at the billing site. I got my 65 fixed a while ago, but site still looks borked to me, I wouldn't have thought to check if the support guy didn't tell me.

[Tita]

ugh.. support tickets. multiples of them?

are they TRYING to kill their player base?
i'm really starting to think they want the PC/ps2 servers good and dead.

*edit: i meant to say multiple updates of them*



<font size=-1>[ This Message was edited by: Tita on 2008-05-13 14:51 ]</font>

[Fecesbot]

PSU is starting to become old for me.
Im missing MAG which is suppose to be a big event, even though i personally think its just meh, and im not feeling very motivated to play, mostly because of GTA4, not like id be able to get on anyway.
Im sick of Sega and all of their mistakes as well.
Dunno if imma quit or not, i may just go back to PSO since i have been switching between the two and i seem to enjoy that a bit more, but knowing me ill probably be back on in about a week or whenever i can possibly get on.

CURSE YOU AND YOUR ADDICTING GAMES SEGA!!!

[Xionreaver]

bahh, i've been off since the 27th... when will this end?

[Ken_Silver]

This is ******* nuts. MAG is almost over and the 65 still has a grip on people? I figured that everyone was back on by the end of the weekend (I got back at least.) Geez! I mean, how could they not give us another week to make up for that?

Even with the "free" month's play, what kind of in-game compensation can they give that will be enough?

Error 65 of the Gurhal System = Black Plague of the Middle ages.

Oh Sega, WHY?!? http://www.pso-world.com/images/phpbb/icons/smiles/icon_nono.gif

[Cathbar]

Black plague.. haha..

It's so true

[Xionreaver]

yeah.. no matter how many tickets i send, everyone at sega is sitting around playing with the ceo's tits all day

[EtherForce]

Does anybody see the irony of them having in-game GM support during a time when most support is needed outside the game?

[Neoptolemus]

Hi, everybody! Meet the newest member of the 065 Club! (it's me!)

I have a huge final tomorrow morning, and got sick of studying for it. I thought I'd log in and kill stuff to rid myself of some stress. But, no, SEGA had other ideas for me. 065, why did you come out to torment me now? I just wanted to have some fun... but now after sending a few polite support emails, I am more stressed out than I was before I took my study break. At least my wife is happy; less time with PSU means more time with the family. (though, between you and me, I'd take the PSU...)



<font size=-1>[ This Message was edited by: Neoptolemus on 2008-05-13 22:48 ]</font>

[Spacepest]

Ok, just checked my husband's PSU account as well as mine. Both have been reactivated.

I did send an email ticket to Sega yesterday under the "report abuse" category, and basically told them in my message that my credit card had been charged for this month but I wasn't able to access my account since the billing date. This morning I got an email from a Sega representative saying my credit card had not been charged for this month's Guardians license, that the billing error was preventing me from logging on, and that they would manually reactivate my accounts as soon as possible. And yes, I did check my credit card statements last week, I WAS billed for service the same day I was 065'ed, no matter what the Sega rep said. I thought about sending a nasty email back pointing that out yet again, but f**kit. They reactivated our accounts today and I'm just going to leave it at that.

So yeah, those of you who are error 065'd, make sure you check your credit card statements...like me, you might have been billed this month for service your not getting! (Which, according to my credit card company, constitutes credit card FRAUD. If thats the case, contact Sega and point it out to them).

[Clunker]

Crudcakes. I skipped playing on the night of the 12th, and attempted to logon the night of the 13th.

Bam - 065! Oddly, my PlaySEGA account says I'm active, and that my bill date is the 9th. According to PlaySEGA, they've not billed me yet, but I'll check with my bank during the day, to see if that's the case.

I submitted a 'question' through the Knowledge Base link posted earlier... is that the best way to go about this?

[Danny_Dark]

Welcome new Member of Club "065"...
(Still "065" and Pissed)

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.

[kyle21]

What BS. My subscription actually ran out last month, but hey I wanted to login and check out the MAG event before it's over. I go to playsega and it says I'm active...ok. I cancel that subscription in an attempt to renew, now I have no option to renew... sent in a ticket. I'm guessing there are no phone #'s we can call?

[Clunker]

On 2008-05-09 07:49, Shou wrote:
You guys, CALL THEM.

He fixed my account over the phone literally he was talking me through it. It has to be faster than sending an email to Europe or whatever. I may have gotten lucky or special treatment but if you do call, you are garenteed a spot in line for your account to be fixed.


Also- DO NOT TRY AND CANCEL YOUR ACCOUNT UNLESS THEY TELL YOU TO TRY IT. (it has been proven to be easier to fix those who are active but still can't log on)

phone number 1-415-701-6000 SEGA of America CA



<font size=-1>[ This Message was edited by: Shou on 2008-05-09 07:52 ]</font>


Hey, how did you manage to get a person that COULD actually fix this? I called just now, and I got someone taking my info, confirming they'd pass it on to the agents who're working on it... although, I asked for a Billing Issues dept. when I spoke to the Operator. Did you ask for Online Support or something?

[kyle21]

I just called and they say they will activate the account manually, which he said was about a 24hr turn around. He said there is a 'larger' issue with the billing...

edit: I just asked for billing and got someone right away, they took my name and added it to the list.


<font size=-1>[ This Message was edited by: kyle21 on 2008-05-14 10:29 ]</font>

[XenithFlare]

On 2008-05-12 10:06, XenithFlare wrote:
<_< I know that as soon as I say I haven't been 65'd, it'll happen to me. So I'll keep my mouth shut, since I'm intarwebless until Wednesday, anyway.



OF COURSE. NOW I'M 065'd. T_T

I called and no one was available. O.o; I got an answering machine after the operator transferred me



<font size=-1>[ This Message was edited by: XenithFlare on 2008-05-14 11:03 ]</font>

[XenithFlare]

*double-post'd


On 2008-05-14 09:28, Clunker wrote:

On 2008-05-09 07:49, Shou wrote:
You guys, CALL THEM.

He fixed my account over the phone literally he was talking me through it. It has to be faster than sending an email to Europe or whatever. I may have gotten lucky or special treatment but if you do call, you are garenteed a spot in line for your account to be fixed.


Also- DO NOT TRY AND CANCEL YOUR ACCOUNT UNLESS THEY TELL YOU TO TRY IT. (it has been proven to be easier to fix those who are active but still can't log on)

phone number 1-415-701-6000 SEGA of America CA



<font size=-1>[ This Message was edited by: Shou on 2008-05-09 07:52 ]</font>


Hey, how did you manage to get a person that COULD actually fix this? I called just now, and I got someone taking my info, confirming they'd pass it on to the agents who're working on it... although, I asked for a Billing Issues dept. when I spoke to the Operator. Did you ask for Online Support or something?



Ask for Online Support. Asking for Billing only got me an answering machine.

[Danny_Dark]

Hm...still "065"...
I have the Feeling that the Time stands still...

The Lottery is Sponsored by Segac and the Number "065".
SEGAC: Because good business is an oxymoron to us.

[Rust]

Well, mine still isn't fixed either, but that was to be expected. I still didn't send anything.
If my account get fixed before the ones of those who sent tickets and updated them on regular basis, i think i might send them an abusive behaviour ticket to explain them that i'm the only one to get the right of using a rolldice when it comes to solving critical situations.

[HienkyakuX]

Have some one here seen the Jim's movie about 23? Cuz that error is part of what they talk about in the movie.
065 <> 0__6__5 6 = 2 * 3 (23) and 5 = 2 + 3 (23)