eXo
Jun 15, 2008, 09:32 AM
My shipmate has forwarded this to our entire ship
FW: Best Buy/Bad Policies
Tuesday, June 3, 2008 1:18 PM
From:
"Harris, Sean L MMC NPC, Pers-403" <[email protected]>
To:
undisclosed-recipients
Interesting read. Definitely didn't know about their return policies.
Use this link to see some other interesting facts about returns:
http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=111717704408
7&id=cat12098
Sean
-----Original Message-----
Subject: FW: Best Buy/Bad Policies
-----Original Message-----
Subject: FW: Best Buy/Bad Policies
[] I think I have heard of this before...
________________________________
Best Buy has some unbelievable policies....
If you purchase something from, Wal-Mart, Sam's Club, JC Penny,
Sears etc., and if youreturn the item with the receipt, they will give
you your money back if you paid cash, or credit your account if paid by
plastic.
Well, I purchased a GPS for my car, a Tom Tom XLS from
'Best Buy'. They have a policy that it must be returned within 14 days
for a refund!
So after 4 days I returned it in the original box with
all the items in the box, with paper work and cords all wrapped in the
plastic. Just as I received it, including the receipt.
I explained to the lady at the return desk I did not
like the way it could not find store names. The lady at the refund desk
said, there is a 15% restock fee, for items returned. I said no one told
me that. I said how much would that be. She said it goes by the price of
the item. It will be $45.00 Dollars for you. I said, all your going to
do is walk over and place it back on the self! Then charge me $45.00 of
my money for restocking!! She said that's the store policy. I said if
more people were aware of it they would not buy anything here! If I
bought a $2000.00 computer or TV and returned it I would be charged
$300.00 dollars rest ock fee!! She said yes, 15%.
I said OK, just give me my money minus the restock fee.
She said, since the item is over 200.00 dollars, she
cant give me my money back!!! Corporate has to and they will mail you
a check in 7 to ten days.!!
I said 'WHAT?!' It's my money!! I paid in cash ! I want to buy
a different brand..Now I have to wait 7 to 10 days. She said, our
policy is on the back of your receipt.
I said, do you read the front or back of your receipt?
She said well, the front! I said so do I, I want to talk to the
Manager!.
So the manager comes over, I explained everything to
him, and he said, well, sir they should of told you about the policy
when you got the item. I said, No one, has ever told me about the check
refund or restock fee, when ever I bought items from computers to TVs
from Best Buy. The only thing they ever discussed was the worthless
extended warranty program. He said Well, I can give you corporate phone
number.
I called corporate. The guy said, well, I'm not supposed
to do this but I can give you a 45.00 dollar gift card and you can use
it at Best Buy. I told him if I bought something and returned it, you
would charge me a restock fee on the item and then send me a check for
the remaining 3 dollars. You can keep your gift card, I'm never shopping
in Best Buy ever again, and If I had been smart, I would of charged
the whole thing on my credit card! Then I would of canceled the
transaction.
I would of gotten all my money back including your
stupid Fees! He didn't say a word!
I informed him that I was going to e-mail my friends and
give them a heads up on this stores policy, as they don't tell you about
all there little caveats
So please pass this on. It may save your friends from
having a bad experience of shopping at Best Buy.
Check it out for yourself...
FW: Best Buy/Bad Policies
Tuesday, June 3, 2008 1:18 PM
From:
"Harris, Sean L MMC NPC, Pers-403" <[email protected]>
To:
undisclosed-recipients
Interesting read. Definitely didn't know about their return policies.
Use this link to see some other interesting facts about returns:
http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=111717704408
7&id=cat12098
Sean
-----Original Message-----
Subject: FW: Best Buy/Bad Policies
-----Original Message-----
Subject: FW: Best Buy/Bad Policies
[] I think I have heard of this before...
________________________________
Best Buy has some unbelievable policies....
If you purchase something from, Wal-Mart, Sam's Club, JC Penny,
Sears etc., and if youreturn the item with the receipt, they will give
you your money back if you paid cash, or credit your account if paid by
plastic.
Well, I purchased a GPS for my car, a Tom Tom XLS from
'Best Buy'. They have a policy that it must be returned within 14 days
for a refund!
So after 4 days I returned it in the original box with
all the items in the box, with paper work and cords all wrapped in the
plastic. Just as I received it, including the receipt.
I explained to the lady at the return desk I did not
like the way it could not find store names. The lady at the refund desk
said, there is a 15% restock fee, for items returned. I said no one told
me that. I said how much would that be. She said it goes by the price of
the item. It will be $45.00 Dollars for you. I said, all your going to
do is walk over and place it back on the self! Then charge me $45.00 of
my money for restocking!! She said that's the store policy. I said if
more people were aware of it they would not buy anything here! If I
bought a $2000.00 computer or TV and returned it I would be charged
$300.00 dollars rest ock fee!! She said yes, 15%.
I said OK, just give me my money minus the restock fee.
She said, since the item is over 200.00 dollars, she
cant give me my money back!!! Corporate has to and they will mail you
a check in 7 to ten days.!!
I said 'WHAT?!' It's my money!! I paid in cash ! I want to buy
a different brand..Now I have to wait 7 to 10 days. She said, our
policy is on the back of your receipt.
I said, do you read the front or back of your receipt?
She said well, the front! I said so do I, I want to talk to the
Manager!.
So the manager comes over, I explained everything to
him, and he said, well, sir they should of told you about the policy
when you got the item. I said, No one, has ever told me about the check
refund or restock fee, when ever I bought items from computers to TVs
from Best Buy. The only thing they ever discussed was the worthless
extended warranty program. He said Well, I can give you corporate phone
number.
I called corporate. The guy said, well, I'm not supposed
to do this but I can give you a 45.00 dollar gift card and you can use
it at Best Buy. I told him if I bought something and returned it, you
would charge me a restock fee on the item and then send me a check for
the remaining 3 dollars. You can keep your gift card, I'm never shopping
in Best Buy ever again, and If I had been smart, I would of charged
the whole thing on my credit card! Then I would of canceled the
transaction.
I would of gotten all my money back including your
stupid Fees! He didn't say a word!
I informed him that I was going to e-mail my friends and
give them a heads up on this stores policy, as they don't tell you about
all there little caveats
So please pass this on. It may save your friends from
having a bad experience of shopping at Best Buy.
Check it out for yourself...