Password Reset

[Vent]

So after forgetting/losing the default password I was mailed, I decided to try resetting my password. I tried it on this (https://cha.isao.net/profile_oem/OEMPassResetStart.php?product_name=psu&return_url=https://cha.isao.net/profile_oem/OEMLogin.php?product_name=psu) page first, but it said the name I entered (not SEGA ID, but the 'real' name) is incorrect, while I'm confident it is accurate.

Then I proceed to try it on this (https://iway.isao.net/sega/supportform.cgi) page. Using the 'real' name I was able to reset my password, hence my confidence that the name I used is correct. However, after resetting I'm not able to log in with the new password. I also tried resetting it multiple times to no avail. Since I don't remember my old password, I can't try if that one still works.

Anyone got an idea what's going on here? Is it the right page? Do I need to wait a few days for it to take effect?

Thanks in advance.

[Mike]

Just to make sure you know, the login IDs are seperate between PSU and PSO2. You won't be able to use a Sega ID on PSU. PSU uses a PSU-ID which is not a Sega ID.

[Vent]

I see. So in the second password reset page I listed, I was changing the password for my SEGA-ID, which means my PSU-ID's password stays the same. I apparently used a Japanese name different than I used to register for a SEGA ID, which is why the first page gives the error that the name does not exist?

[Mike]

I see. So in the second password reset page I listed, I was changing the password for my SEGA-ID, which means my PSU-ID's password stays the same.
That's correct.


I apparently used a Japanese name different than I used to register for a SEGA ID, which is why the first page gives the error that the name does not exist?
That may be the case if you're positive your PSUID is correct.

[Vent]

That clears up a lot. Thanks. I guess the next step is to try my luck on a support ticket.