Please help me it's already a week

[masterback]

2014/05/26 23:36:22 Program opened successfully! Version 2.7.1.1 [OK!]
2014/05/26 23:36:22 Checking for updates, please wait a moment...
2014/05/26 23:36:23: DEBUG - Checking for the latest version of the program...
2014/05/26 23:36:23 You have the latest version of the program: 2.7.1.1
2014/05/26 23:36:23 Loading sidebar page...
2014/05/26 23:36:23 Checking for PSO2 Updates...
2014/05/26 23:36:23 Done!
2014/05/26 23:36:23 Checking for updates to patches...
2014/05/26 23:36:24 Current Story Patch version is: Not Installed
2014/05/26 23:36:24 Current EN Patch version is: Not Installed
2014/05/26 23:36:24 Current Large Files version is: Not Installed
2014/05/26 23:36:24 If any of the above versions are incorrect, use the override in options to fix them.
2014/05/26 23:36:24 Downloading latest item translation files...
2014/05/26 23:37:11 Done!
2014/05/26 23:37:11 Does the item patch work with the newest PSO2 version?: Yes
2014/05/26 23:37:11 All done - System ready!
2014/05/26 23:37:56 Downloading EN patch...
2014/05/26 23:38:07 Failed to contact EN Patch website - Patch install/update canceled! [FAILED!]

why failed to download english patch???????always fail???? somebody help me