Friend gets pso2 tweaker illegal characters in path

[Sinjuda]

https://fbcdn-sphotos-h-a.akamaihd.net/hphotos-ak-xpa1/v/t34.0-12/10917510_1513437975588465_1905326691_n.jpg?oh=2864 7f99019b96a4715f270a88d75021&oe=54BC28A9&__gda__=1421624888_815d6a8b8acc74da27193f5a1c45162 6

I dont know what to do to help her. Any Advice

[Chigun]

I'm getting the same whenever I try and install the EN patch. Started a while ago. Looking for help on this as well.