devil_kit
Sep 8, 2015, 05:44 PM
So I've exhausted everything I could think of to help my friend get back into his PSO2 account after nearly a week and a half of emailing thirdnetworks and Sega ID support.
When he tried to reset his OTP by emailing thirdnetworks and they said his account with them didn't exist. He provided the Nickname and Serial Number from the OTP app asking for a reset. And he got this as a response.
[spoiler-box]
お客様
お世話になっております、SecureOTPサポートです。
SecureOTPのご利用、ありがとうございます。
弊社で管理しております情報では
お客様がOTPを利用された履歴が確認できませんでした。
こうした不具合の場合は、お客様のスマートフォン
にインストールされているOTPのシリアルナンバーと、
ゲーム会社側に登録してある情報が異なっている可能性が
ございます。
ゲーム会社様から送られてくる認証要求が
お客様のものではない＝ゲーム会社にご登録されて
いる情報が間違っている可能性がございますので
まずはゲーム会社の個人画面で登録されて
いる情報を確認して下さい。
※1 認証自体が確認できないため、ロック解除操作がこちらではできません
※2 再度こちらに同様のご質問をいただきましても、ご回答できませんのでご了承下さい
以上、宜しくお願いします。
[/spoiler-box]
Am I correct to say that he didn't give them the proper information and now he's SOL if he asks to reset again? Or did he just give the wrong info and send the RIGHT information and he will be fine?
Any way moving on, after that response from thirdnetworks I told him to just remove OTP from this PSO2 account, but his dumbass didn't write down the secret password and answer he used. And he can't remember what the hell he used. Despite me telling him to write it down every fucking thing while signing up, notepad it, commit to memory tattoo it to your forehead- whatever it would take but he nope.jpg'd it.
And because of that we're stuck at removing OTP from his account through the Sega ID support. And I don't think thirdnetworks would reset his account so he can login normally.
At this point I'm asking, is there anything else to try to do? Or is he completely SOL and needs to create a new account.
Thank you
- kit
P.S. We would create a new account but he already bought AC and he'd preferably rather get the account back.
When he tried to reset his OTP by emailing thirdnetworks and they said his account with them didn't exist. He provided the Nickname and Serial Number from the OTP app asking for a reset. And he got this as a response.
[spoiler-box]
お客様
お世話になっております、SecureOTPサポートです。
SecureOTPのご利用、ありがとうございます。
弊社で管理しております情報では
お客様がOTPを利用された履歴が確認できませんでした。
こうした不具合の場合は、お客様のスマートフォン
にインストールされているOTPのシリアルナンバーと、
ゲーム会社側に登録してある情報が異なっている可能性が
ございます。
ゲーム会社様から送られてくる認証要求が
お客様のものではない＝ゲーム会社にご登録されて
いる情報が間違っている可能性がございますので
まずはゲーム会社の個人画面で登録されて
いる情報を確認して下さい。
※1 認証自体が確認できないため、ロック解除操作がこちらではできません
※2 再度こちらに同様のご質問をいただきましても、ご回答できませんのでご了承下さい
以上、宜しくお願いします。
[/spoiler-box]
Am I correct to say that he didn't give them the proper information and now he's SOL if he asks to reset again? Or did he just give the wrong info and send the RIGHT information and he will be fine?
Any way moving on, after that response from thirdnetworks I told him to just remove OTP from this PSO2 account, but his dumbass didn't write down the secret password and answer he used. And he can't remember what the hell he used. Despite me telling him to write it down every fucking thing while signing up, notepad it, commit to memory tattoo it to your forehead- whatever it would take but he nope.jpg'd it.
And because of that we're stuck at removing OTP from his account through the Sega ID support. And I don't think thirdnetworks would reset his account so he can login normally.
At this point I'm asking, is there anything else to try to do? Or is he completely SOL and needs to create a new account.
Thank you
- kit
P.S. We would create a new account but he already bought AC and he'd preferably rather get the account back.