EspioKaos
Jun 2, 2008, 03:26 PM
Phantasy Star Universe game master ChillAura just announced (http://boards2.sega.com/psu_board/viewtopic.php?t=80283) that all support issues within PSU will now be handled through the new SEGA Support Center (http://help.sega.com./). Users are required to have a SEGA PASS to access the help site, but signing up is quick, easy and free. To quote Chill on these changes:
PSU issues can be submitted to three different support departments at SEGA:
For PC installation or network issues on any platform submit your ticket to the "General Tech Support" department.
For PSU account and billing issues send your ticket to the "PSU Account/Billing Support" department.
For game play questions, to report bugs, or to submit an abusive behavior report submit your ticket to the "PSU In-Game Support" department (the Game Masters).
We will no longer accept abusive behavior reports without a valid email address registered with SEGA PASS. This is due to a large amount of spam as well as incomplete and false reports we received through the old form and will insure that we can reply to every report we receive through the new site.
Feel free to discuss these new support department changes over at the forum (http://www.pso-world.com/forums/forumdisplay.php?f=26).
PSU issues can be submitted to three different support departments at SEGA:
For PC installation or network issues on any platform submit your ticket to the "General Tech Support" department.
For PSU account and billing issues send your ticket to the "PSU Account/Billing Support" department.
For game play questions, to report bugs, or to submit an abusive behavior report submit your ticket to the "PSU In-Game Support" department (the Game Masters).
We will no longer accept abusive behavior reports without a valid email address registered with SEGA PASS. This is due to a large amount of spam as well as incomplete and false reports we received through the old form and will insure that we can reply to every report we receive through the new site.
Feel free to discuss these new support department changes over at the forum (http://www.pso-world.com/forums/forumdisplay.php?f=26).