Gretchen
Jun 11, 2003, 07:09 AM
Hi everyone. It's my first post, but I've been around for a while, but just reading. My compliments to the guys who run the site. It's fantastic.
Anyway, on to business. Sega emailed this list of questions to me when I complained about losing my
level 200 character. I'd suggest that you mail them with your answers if you're as unlucky as me. Maybe this will help them sort out this problem and
make it safe for us to go online.
Mail them on [email protected]
From: [email protected]
To:
Subject: RE: PSO corruption
Date: Mon, 9 Jun 2003 11:03:39 +0100
Thanks for your email.
We understand your fears regarding the loss of your character/items. We are currently looking into the item or character loss phenomenon. At the moment
neither Sonic Team nor Sega Europe have been able to replicate this problem.
The issue affects a small amount of users and we are currently collating those customer's details in an attempt to identify a common denominator.
Please fill in the questionnaire below and send it back to us:
Sega Customer Services
[email protected]
http://www.sega-europe.com
Internet help line 09066 544 544 (premium rate)
All other enquiries 08456 090 090 (local call rate)
Name
Telephone No
Email address
Was an error message displayed when the problem occurred?
Exact point of error (in game/lobby/star-field screen)?
Time/date of Problem?
Please state the frequency with which this problem has occurred?
Can you connect to the game server?
Can you connect to the PSO billing system's homepage?
Please state your type of connection? (Broadband or Narrowband)
Which ISP do you use with your Gamecube?
Have you ever been online successfully before with your Gamecube?
What brand is your memory card?
Please state your serial number:
Please state your access key:
Please state your billing logon:
Do you have other peripherals any other peripherals connected to
your Gamecube?
Are you using a Gameshark or other such cheat tools?
When the problem was manifested what images were on the screen?
Please select either:
In-game
When the 'star-field' transport screen is displayed
Did the game freeze, or was an error message displayed?
What was lost, a character or items?
Do you play PSO in 60hz or 50 Hz modes?
If you have a PC and use the same connection to the Internet as the GameCube, have you experienced access problems with your PC?
Does your telephone line ever experience poor service or disconnections?
What size is your memory card?
Do you have any information from other games saved onto the same
memory card? Is this information still in a useable format?
Have you used the same memory card in another Gamecube console? Did
it work?
What slot is the memory card in?
What port is the controller in?
What make is the controller?
Are there any other peripherals in the other Gamecube ports, if so
in which ports?
What is the batch number of your modem/broadband adapter? (Batch number is located next to the bar code)
Have you downloaded any PSO GC quests?
If you were in a lobby approximately how many people were present?
If you were in a game please state from which lobby/ship you joined
the game.
Do you know the names of any characters that were in the same environment as you when the problem occurred?
Which lobby were you in when the problem occurred? On what ship?
Have you deposited any items/money with the 'Check Room'?
Have you transferred character data from one memory card to another
to create 'Temporary Character data' to play PSO offline?
Have you downloaded any mini-games for the Gameboy Advance? If so
which ones?
What items did you have/lose?
<font size=-1>[ This Message was edited by: Gretchen on 2003-06-11 05:12 ]</font>
Anyway, on to business. Sega emailed this list of questions to me when I complained about losing my
level 200 character. I'd suggest that you mail them with your answers if you're as unlucky as me. Maybe this will help them sort out this problem and
make it safe for us to go online.
Mail them on [email protected]
From: [email protected]
To:
Subject: RE: PSO corruption
Date: Mon, 9 Jun 2003 11:03:39 +0100
Thanks for your email.
We understand your fears regarding the loss of your character/items. We are currently looking into the item or character loss phenomenon. At the moment
neither Sonic Team nor Sega Europe have been able to replicate this problem.
The issue affects a small amount of users and we are currently collating those customer's details in an attempt to identify a common denominator.
Please fill in the questionnaire below and send it back to us:
Sega Customer Services
[email protected]
http://www.sega-europe.com
Internet help line 09066 544 544 (premium rate)
All other enquiries 08456 090 090 (local call rate)
Name
Telephone No
Email address
Was an error message displayed when the problem occurred?
Exact point of error (in game/lobby/star-field screen)?
Time/date of Problem?
Please state the frequency with which this problem has occurred?
Can you connect to the game server?
Can you connect to the PSO billing system's homepage?
Please state your type of connection? (Broadband or Narrowband)
Which ISP do you use with your Gamecube?
Have you ever been online successfully before with your Gamecube?
What brand is your memory card?
Please state your serial number:
Please state your access key:
Please state your billing logon:
Do you have other peripherals any other peripherals connected to
your Gamecube?
Are you using a Gameshark or other such cheat tools?
When the problem was manifested what images were on the screen?
Please select either:
In-game
When the 'star-field' transport screen is displayed
Did the game freeze, or was an error message displayed?
What was lost, a character or items?
Do you play PSO in 60hz or 50 Hz modes?
If you have a PC and use the same connection to the Internet as the GameCube, have you experienced access problems with your PC?
Does your telephone line ever experience poor service or disconnections?
What size is your memory card?
Do you have any information from other games saved onto the same
memory card? Is this information still in a useable format?
Have you used the same memory card in another Gamecube console? Did
it work?
What slot is the memory card in?
What port is the controller in?
What make is the controller?
Are there any other peripherals in the other Gamecube ports, if so
in which ports?
What is the batch number of your modem/broadband adapter? (Batch number is located next to the bar code)
Have you downloaded any PSO GC quests?
If you were in a lobby approximately how many people were present?
If you were in a game please state from which lobby/ship you joined
the game.
Do you know the names of any characters that were in the same environment as you when the problem occurred?
Which lobby were you in when the problem occurred? On what ship?
Have you deposited any items/money with the 'Check Room'?
Have you transferred character data from one memory card to another
to create 'Temporary Character data' to play PSO offline?
Have you downloaded any mini-games for the Gameboy Advance? If so
which ones?
What items did you have/lose?
<font size=-1>[ This Message was edited by: Gretchen on 2003-06-11 05:12 ]</font>