Need Help Getting Online with GC PSO

[Fanta]

Ive had a lookf or the thread that Skorp (?) made which tells you what provider settings should be.

Could someone link me to it or tell me now.
I have just got my adapter and have put my Serial and Access code in. I need the provider settings next.

Hope it makes sence.

OTHER STUFF
PSO GC
Broadband

Thanks,

EDIT: Title edited for clarity



<font size=-1>[ This Message was edited by: Ryna on 2005-09-01 11:17 ]</font>

[Ryna]

Here is what I would expect your Network Settings would be:

-ISP Name: Name of Company(This really isn't important, almost anything could go here)
-Connection Settings: Automatically obtain an IP address (DHCP)
-Line Timeout: Do not automatically disconnect
-DNS Server Address: Automatic
-DHCP Hostname: Not Set
-Proxy Server Address: Leave it blank
-Proxy port number: Leave it blank

Give that a shot. If it doesn't work, come back and tell us what the error message is.

[Fanta]

Thanks Ryna but it didnt work.

It goes onto the HL bit so I click 'Purchanse a HL' then it tries to get an ISP (?) and it says;

'Connection Error: Could not connect to the network. Failed to create an IP address from DHCP. DHCP server may not exsist or is down.'

This sounds a like a problem on my part.
My GC has to be connected to the main server down stairs. This means, I need ot buy a longer Ethernet Cable but my dad said to try and take the ethernet cable out of my PC and plug it into my GC and it could work.
Im guessing thats the problem. Right?

[Ryna]

You'll need to provide more information about your setup. Are you using a DSL or Cable provider for your ISP? Is the ethernet cable you are trying to use connected to a router?

[Fanta]

On 2005-09-01 08:01, Ryna wrote:
You'll need to provide more information about your setup. Are you using a DSL or Cable provider for your ISP? Is the ethernet cable you are trying to use connected to a router?



To be honest Im not entirly sure.
I have my GC next to my PC, but the PC is only connected to the internet via the main system downstairs, by an ethernet cable. I take the ethernet cable out of the PC and plug it to the GC, should work, right?

Anyway, what other stuff do you need?
I use IE
Serial and access numbers have been sorted along with my password. Anything else?

[VioletSkye]

You will probably need to powercycle the modem or router so that it will assign an ip address for your Broadband Adapters MAC address. Make sure the ethernet cable is plugged into your BBA and that the GC is turned on, then unplug the modem or router for roughly 10-15 seconds and plug it back in. If you are using both a modem and a router, you need to unplug them both, then bring the modem back online first and once that comes all the way up, plug the router back in. That will refresh the tables in both devices and allow an IP address to be assigned to your BBA. Then try going online with your GC.

As Ryna mentioned, it will help to have some specifics on how you have everything setup.

1. Cable or DSL? If DSL is it PPPOA or PPPOE?
2. Who is your ISP?
3. How are you connecting? Using just a Modem, or some type of router, hub or switch setup? Doesn't sound like you are using ICS so we can forgot that option.

<font size=-1>[ This Message was edited by: VioletSkye on 2005-09-01 08:44 ]</font>

[Fanta]

On 2005-09-01 08:39, VioletSkye wrote:

1. Cable or DSL? If DSL is it PPPOA or PPPOE?
2. Who is your ISP?
3. How are you connecting? Using just a Modem, or some type of router, hub or switch setup? Doesn't sound like you are using ICS so we can forgot that option.



1. Cable, I believe
2. IE
3. I feel such a rem. Modem I think.

[VioletSkye]

On 2005-09-01 08:52, Fanta wrote:


On 2005-09-01 08:39, VioletSkye wrote:

1. Cable or DSL? If DSL is it PPPOA or PPPOE?
2. Who is your ISP?
3. How are you connecting? Using just a Modem, or some type of router, hub or switch setup? Doesn't sound like you are using ICS so we can forgot that option.



1. Cable, I believe
2. IE
3. I feel such a rem. Modem I think.


ISP is your Internet Service Provider. If you are referring to IE as being Internet Explorer, then IE is just the browser that you use, its not an ISP. Companies like Cox, AOL, MSN, Comcast, Adelphi, OOL, etc. are ISPs. Basically the ISP is the company you pay each month for their internet access (unless your are a college student, then it may be a shared T connection.)

How many PCs do you have online? If it is just a modem, does it also have wireless and /or routing capabilities?

Either way, did you try to powercycle the modem? Also if you are using a router also, it would help to have the brand and model.


<font size=-1>[ This Message was edited by: VioletSkye on 2005-09-01 09:10 ]</font>

[Fanta]

On 2005-09-01 09:08, VioletSkye wrote:
ISP is your Internet Service Provider. If you are referring to IE as being Internet Explorer, then IE is just the browser that you use, its not an ISP. Companies like Cox, AOL, MSN, Comcast, Adelphi, OOL, etc. are ISPs. Basically the ISP is the company you pay each month for their internet access (unless your are a college student, then it may be a shared T connection.)


I was refering to Internet Explorer http://pso-world.com/images/phpbb/icons/smiles/icon_disapprove.gif
I pay no-one, my dad does. Er... Ill check. I think its Freeserve or something.



How many PCs do you have online? If it is just a modem, does it also have wireless and /or routing capabilities?


7. I dont really have access to the main computers so IDK



Either way, did you try to powercycle the modem?


http://pso-world.com/images/phpbb/icons/smiles/icon_no.gif I havent got access to the main comps http://pso-world.com/images/phpbb/icons/smiles/icon_disapprove.gif



<font size=-1>[ This Message was edited by: Fanta on 2005-09-01 09:13 ]</font>

[VioletSkye]

ok, well try asking someone who does have access to that equipment to do a quick powercycle. Most likely that is the reason why you get the IP error. If the BBA MAC is not receiving an IP address, then it isn't being recognized on the network or by the modem or router. I have cable service also, and when I first got my BBA, I had to powercycle my modem also. After that, the modem handed my BBA an IP and I was online in no time. I have a feeling that will be the case for you as well http://pso-world.com/images/phpbb/icons/smiles/icon_smile.gif

[Fanta]

'Power Cycle' Done!

Clicked 'Online Game' and got the following error.

"(No.015) Connectoin Attempt Phailed.
Failed to retrieve IP address from DHCP."

[VioletSkye]

On 2005-09-01 09:28, Fanta wrote:
'Power Cycle' Done!

Clicked 'Online Game' and got the following error.

"(No.015) Connectoin Attempt Phailed.
Failed to retrieve IP address from DHCP."


Was the GC turned on when you powercycled? Also, is it just a modem setup, or a modem and router setup? Most routers have DHCP active by default, but it may not always be the case. So give us an idea of the setup. What is the ethernet cable that is plugged into your BBA plugged into on the other end? Is it a modem (and list the brand name) or a router (also list the brand name.)

A basic setup with a modem and router will flow like this: Cable connection from the wall goes into the modem, then an ethernet cable goes from the modem to the WAN port on the router/hub/switch and from there an ethernet cable goes from one of the LAN ports on the router to the machine you want to get online with. If it is a wireless setup, then you won't have that last ethernet cable going from the router to your machine. Anyway, it is important to list EXACTLY how this is setup, so that we can figure out how to make it work. We need to form a visual picture in our head of how everything is connected.

If it is a modem and router combination, make sure you followed what I said about unplugging them both and plugging the modem in first, then waiting for all the lights to come back up (usually takes less than a minute) and then plugging the router back in.


Also list who your ISP is? These are all extremely important questions that we need answered accurately to better help you out.

<font size=-1>[ This Message was edited by: VioletSkye on 2005-09-01 09:42 ]</font>

[Fanta]

I think I have progressed a bit.
I am not onto the HL, but I clicked 'register' as a new user and then it asked for my Serial and Access Codes, so I type them in and it refreshes the page and ask me to type it again. Ive done it about 5 times now.

[VioletSkye]

1. Have you already purchased your HL?
2. Can you access the webpage through your GC by choosing WEBSITE from the main menu in PSO? If you can get onto the website, then we at least know that your GC is online.

[Fanta]

Sorry for the delay. I have to keep unplugging my Ethernet cable from my PC and vise versa.

I havent got my HL, from what I know.
I can go to the web page. It asks what country im from etc...

[VioletSkye]

Try going HERE (http://pso.sega.com/community/profiles/pso_gcn/pc_front/gcn_pc_main.jhtml) to purchase your HL. I know that they have had issues in the past with people trying to get registered through the GC.


<font size=-1>[ This Message was edited by: VioletSkye on 2005-09-01 12:48 ]</font>

[Fanta]

Yes I know. I clicked register a new account.

I also tried your link and put in my serial code and this is what I got;



Invalid Serial Number or Access Key.


If checked it and double checked it and checked it again. my serial number has 2digits - 4 - 4 and my access has 4 - 4 - 4

I posted that incase that my problem, because the serial might need 4 digit in all so it cool be 00 then my digits ? http://pso-world.com/images/phpbb/icons/smiles/icon_confused.gif

EDIT: I can only but 2 digits in the first bit so never mind.



<font size=-1>[ This Message was edited by: Fanta on 2005-09-01 12:52 ]</font>

[Tact]

Well, my Serial has 2-4-4 and Access has 4-4-4 too. I don't think there's anything wrong with the number of digits.

Maybe the "invalidness" was because you already entered it with another account? http://pso-world.com/images/phpbb/icons/smiles/icon_confused.gif

<font size=-1>[ This Message was edited by: Tact on 2005-09-01 12:54 ]</font>

[VioletSkye]

Like Tact said, it should be 2-4-4 for serial and 4-4-4 for access. That is really strange. You will probably need to call Sega and see whats going on. I'll try to find the right number for you.

[Fanta]

How will you be able to find out my codes?

Ill just PM you what my codes SHOULD be. Dont know if I supposed to tell anyone but... http://pso-world.com/images/phpbb/icons/smiles/icon_cry.gif

EDIT: BTW! I forgot to tell you how I actually prgressed http://pso-world.com/images/phpbb/icons/smiles/icon_wacko.gif

My dad actually got off his butt and walked to my room to help out. He told me the IPs and other stuff i had to put in 146.234.6.787 etc (not my real codes you hax0rs) and it worked



<font size=-1>[ This Message was edited by: Fanta on 2005-09-01 13:11 ]</font>

[VioletSkye]

What I meant was you will need to call Sega about the error you get when entering your serial and access. To reachan actual customer service rep. call 1-800-USA-SEGA and choose the following options in order:
3, 2, 3, 1, 0 That will get you through to a live person. BTW it seems as though you were able to get your GC online so thats a huge step forward http://pso-world.com/images/phpbb/icons/smiles/icon_smile.gif



<font size=-1>[ This Message was edited by: VioletSkye on 2005-09-01 13:13 ]</font>

[Fanta]

On 2005-09-01 13:12, VioletSkye wrote:
What I meant was you will need to call Sega about the error you get when entering your serial and access. To reachan actual customer service rep. call 1-800-USA-SEGA and choose the following options in order:
3, 2, 3, 1, 0 That will get you through to a live person. BTW it seems as though you were able to get your GC online so thats a huge step forward http://pso-world.com/images/phpbb/icons/smiles/icon_smile.gif



Ouch an American call. Anyone wanna do it for me? http://pso-world.com/images/phpbb/icons/smiles/icon_wacko.gif http://pso-world.com/images/phpbb/icons/smiles/icon_disapprove.gif
And http://pso-world.com/images/phpbb/icons/smiles/icon_yes.gif a big step that could all be for nothing http://pso-world.com/images/phpbb/icons/smiles/icon_disapprove.gif

[VioletSkye]

Not sure if they will let anyone else call on your behalf because in order to sign up, you'll need your credit card info and I don't care who says they can be trusted, NEVER give out that info to anyone. Since you already PMed me your serial info I will at least give them a call and ask why it would say it is invalid, outside of that I won't be able to do much else. But I'll let you know what they tell me.

**UPDATE**
I called and asked about your info and was told by a Sega rep that they are doing maintenance on the server today which is probably why it is saying Invalid. It most likely isn't really invalid but the server that handles that info isn't up atm. He suggested trying later tonight or even tomorrow. If you can't get it working by tomorrow, then he suggested you take this LINK (http://pso.sega.com/community/profiles/pso_gcn/pc_front/gcn_pc_help_contact.jhtml) and let them know whats going on.


<font size=-1>[ This Message was edited by: VioletSkye on 2005-09-01 14:23 ]</font>

[Fanta]

Thanks for the help its still invalid using the site. Im going to try using my GC later. If that doesnt work Ill use the next link you gave me to sort the problem, if I can. http://pso-world.com/images/phpbb/icons/smiles/icon_wacko.gif