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It might not have been clear why I brought up the domain change email. I did because that's what reminded me that I have a SEGA ID...

Anywho, it turns out that SEGA support actually was...

Many years ago I made a SEGA ID with the intention to use it to play JP PSO2. That never ended up happening so the account just sat empty and abandoned for years.
Recently, I got an email from SEGA...