More SEGA Billing problems

[HolyOrderSaek]

Has anyone else been billed twice this month?

I got billed on the 2nd, and now they charged me again this morning. It's not like I have two accounts, and I never signed up for Blue Burst or anything during the Error 65 Fiasco.

[Danny_Dark]

Uh oh...more Bullshit !?

[HolyOrderSaek]

Looks like it so far... I put in a ticket on their "new" site... we'll see how this goes.

While misery loves company, I sure hope I'm the only one...

[Wiz]

The exact opposite happened to me: they didn't bill me at all this month.

Yeah, I use gift cards to pay, and when it ran out of funds, Segac canceled my subscription. Apparently, they didn't disable my ability to play.

I just hope that I don't get penalized for this...

[EMPYREAN]

No.
they havent billed me yet this month, but they billed me the 29th last month.

[Falon]

sega really needs to get their stuff right. i have also been billed twice

[Sasamichan]

They shouldn't be billing anyone on the pc/ps2 version. Cause as far as I know, the free period is still on.

[Cracka_J]

what you need to do is either update your original 065 ticket with your current billing issue, or if that one can no longer be updated, resubmit a new ticket.

be very specific with the problem, your account info, billing dates, etc.

I got billed on the 29th of last month with a billing date of june 10th. It seemed like they were trying to collect backpay for the whole e065 month, which was absurd to me. IMO, if they missed my billing cycle when I was willing to pay them, they're not getting my money now. I updated my ticket with my problem and complaint, Edward resolved the issue in about 5 hours and refunded my card.

I'm really fed up with their constant blunders as well, but those guys on the billing team (Edward in particular)ARE working to resolve the issues. I know everyone is pissed about this, but just do what you can on your part, and submit a ticket, direct as possible. Hopefully they can resolve the rest of your issues as fast as they did mine.

[Totori]

Yes if you get billed that is a problem the free account thing should still be active now

[Wiz]

They shouldn't be billing anyone on the pc/ps2 version. Cause as far as I know, the free period is still on.

Oh, is it still? Cool.