Lag issues? Angry at glitchers? Send in a ticket.
The Sega Team page (link at PSOW home page) is doing what they can to resolve the current game issues.
I sent in tickets for both the Lag and the Glitchers.
The responses were as follows.
Lag ticket:
"Thanks for writing in with confirmation on these issues. We were able
to confirm this on our end a while back and have also passed word on to
Sonic Team. We are awaiting their response and will pass on any
information to the players as it arrives."
Glitchers Ticket:
"First off, thanks for sending in your suggestions and feedback - we've
followed the discussion too, but our policy is already in place for
this, and we won't be doing any drastic wipes of all S+10's.
If an account has minute amounts of glitched grinders, we will
sometimes allow them back. This is mostly used only when we can confirm the
glitch was used just to test it, and there are not masses of +10 stacks
sitting in the common box. In these cases we will allow the users to
return under the rule that they dispose of all glitched grinders
immediately once they do. Personally, I meet users on-hand to ensure that this
disposal takes place, and that all grinders are given over.
In the end, I think this issue will slowly fix itself over time - after
the grind boost, I would speculate prices on S+10's will continue to
rise back to normal levels, though it will likely still take months to
do so. The PC/PS2 had similar economic problems (but on the whole, not
just with one item), and after roughly six months or so, things evened
out quite nicely."
I personally found these responses satisfactory.
I think that Sega really does read and use trouble tickets to help decide their next course of action.
In short, trouble tickets are where our complaints belong.
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