I know this is one of the biggest questions right now. It's also something best addressed on our official forums, when they return. Let me say what I can though.
1) First, when you say "lacks support" ... you're entitled to your opinion, of course. I would say if you would like to engage in actual discussion with me here -- where I'm just a lowly user but still a representative of SEGA -- please let's not get into the "they hate us / they don't care" mode. It isn't true and it isn't productive
That doesn't mean things can't be done better or that there have been no mistakes -- quite the contrary -- but there's a lot of people who are working very hard to deliver the best game possible. You may not like everything, but this is an MMO which has done well for 4+ years with regular updates, events, and missions. Let's have some perspective
2)
Officially, the XB360 version is a different version of the game. It is not meant as a duplicate of the JP version. You can disagree with that but that is the official stance, and so whatever communication you're going to hear from me or us, that's the ultimate message. That means that saying "it was like X there but it's like Y here and therefore it is broken" isn't something we can respond to, officially. They are different versions for a reason, and supplying new artwork to the XB360 is not the same as providing new artwork to the PC version. I know there's a fuzzy line there, some things, yes, it's worth raising the issue for sure. I said this on our forums before they went down and if you are unsure of what is "okay" to bring up ... you can always ask!
3) That said -- while I have to respect and discuss our official SEGA stance, I won't pretend you aren't all familiar with the JP version of the game. Of course you are. And of course our updates generally have followed what theirs were. I know that's the case, and so do you. So as far as that goes, I'm sorry that right now we aren't seeing the artwork you were expecting.
4) The truth is, it was a matter of getting these items or nothing at all. There are not unlimited resources to work on this, and again, XB360 is a unique platform to provide new content to an existing game. I promise we are doing the best we can with what we have, and this is something I did my best to help work out -- rather than cutting content entirely, we tried to find a way to supply us with something comparable. For those of you about to protest "it isn't comparable!", please keep reading
Otherwise -- please keep in mind that we have only so many people at SEGA, and time is always precious. Some of these people must work on other games; particularly games that are sequels to previous much-loved games for which certain websites are named, if you get my very subtle hint. The point is, we can't always make everything just how you want it but we will do our best to respond to what the game & players need.
5) What I can say is I think there can be some changes made to the items we are seeing. That's not a promise about what will happen but it's my gut feeling and I think it's quite reasonable. If we accept that ours is a distinct version -- and honestly, for this discussion to progress, we have to, or it will be forever stuck at 'yes it is / no it isn't / I hate you I hate you!" -- then we can also discuss ways to improve *our* version. I'm open to that and encourage us to discuss that once we return to our official forums. Just so we are on the same page -- I mean that we can look at how the weapons are balanced, the elements (instead of the surplus of neutral weapons...), the et cetera.
There we are. I hope this works as something of an update from me -- please let's wait to discuss more until we return (honestly I hope it is not much longer, I know they are hurrying to bring us back now).
And, if you doubted it was me, hopefully the length of this post convinced you
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