anyone contacted centurylink?

[Jaquecz]

Trying out the port forward probably wouldn't hurt.
Probably won't do anything, but hey you might get lucky.
y-y-you didn't have to do that for us senpai

[blackstar]

It's cool. We all just want to play the game here.

[pkemr4]

bump. any results?

[Shinamori]

Chillax dude.

[gigawuts]

I got a hold of tech support (I don't think they were more than a level 1). I was told to do a port forward on my modem (I thought I read that someone here tried that already). Either way, I did ask that they put in a ticket on this.

I once had to explain to a centurylink representative what a ping was

I also once had a centurylink technician tell me that a 600 ms ping was fine for gaming because you see milliseconds are very small

unless you can get 3 levels in, calling centurylink (or getting a centurylink tech to come to your house) won't do shit but teach you how to turn your modem off and on (six times, twice per rep)

[blace]

I once had a rep tell me to check my download/upload rate while my internet was randomly shut off in the middle of the day.

[Jaquecz]

[Insert bullshit story here]

[gigawuts]

[Insert bullshit story here]

Except the things I've said actually happened, and aren't even very far fetched considering the "training" most customer service reps for ISPs actually get. You've pretty clearly never had to deal with centurylink (or embarq, at the time) for any real amount of time if you find those two anecdotes hard to believe.

Unless you meant that your own story would be bullshit, and you weren't making some kind of childish implication. I'm not really sure; you normally do behave like a child so I'm just covering my bases.

[Jaquecz]

I use Telus, and even despite me not dealing with customer support very often, I find it very hard to believe that someone who works for an internet company wouldn't know what a ping is, or would tell a customer to check his/her download|upload rate while his/her internet is down.

I mean thats some common sense shit right there.
The 600 ping thing is more believable because whoever says thats fine doesn't use the internet very much.

[gigawuts]

I use Telus, and even despite me not dealing with customer support very often, I find it very hard to believe that someone who works for an internet company wouldn't know what a ping is, or would tell a customer to check his/her download|upload rate while his/her internet is down.

I mean thats some common sense shit right there.
The 600 ping thing is more believable because whoever says thats fine doesn't use the internet very much.

Yeah, I dare you to deal with dozens upon dozens of different reps over the course of 30 months while trying to resolve the same problem and not find at least one person that stupid. Not even one.

Customer service positions, especially with ISPs, are extremely high turnover. They take whoever they can get before they burn out and need to be replaced.