My case was last year during the summer around the same time as now.
I called to get some insight into whether or not they're doing some servicing in the area and would repeatedly have my connection shut off in the span of 30 minutes to an hour. Repeated calls into their customer and tech support yielded the same response with them claiming that there was nothing wrong and to consult their site and speed test. The answers they gave me each time was the same as the last.
I had better luck getting actual help before the merge when it was still Qwest, but with Century Link I see my connection throttling or stopping for hours.
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