So I just got off the phone with a VERY hostile friend. One of the many things that has his blood boiling this morning was the SECOND occurance of an error message he got upon logging into Xbox PSO last night, where the server told him he cannot log in with his character's name, and it must be changed. THis happened before, where he had to change his FOmarl's name from Arch Angel to VoodooMoose, and now they want him to change VoodooMoose to something else. He played with the "Arch Angel" name for a few days before the error came up, and he played online with the "VoodooMoose" name for at LEAST 3 days before the error reappeared.
Rather than attempt to figure out his section ID again, he called XBox Live customer support, and was on the phone for over an hour, and nothing came of it. They gave him such the run around that he ended up speaking to a supervisor, who said things like "I just got back from vacation, I've played this game for all of 10 minutes, I don't know what to tell you" and "We're working on a support phone line with Sega where we can transfer you to them, because they don't want us just giving out the #s" and "You have to call Sega". The woman he spoke to before this kept saying that she has not played this game, and coming up with excuses like "There must be someone else with this name already online" (when he had played with 2 players named Sephiroth before, and when the XBox searches on the Gamer Tag and not the screen name!) and so on.
Soooo...anyone hear of anyone else having this issue? ANd did they get a better line of service than he did?
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