another problem. ( no pic forgot to take one)

ok so im signing into PSO2 and i completely forgot what ship i'm on and i don't even know if i saved my character an English patch really needs to come out its frustrating to guess everything. especially in the tutorial i felt more lost than ever everyone was speaking japaneses no clue what was going on. the girl and the guy in red was arguing and the elf boy was always sad or scared. and i really wanted to know what they were talking about. but anyway in was re logging on and every time i went to the character thingy i keep getting the AC warning and then it sends me to the site on the web telling me to log in and enter katana characters ( ) like when you enter the word in the box to make sure your not a robot or whatever. any one know whats going on or can offer me a fix? ill try to put up a screenshot of my issue