I got this generic e-mail from Sega today out of the blue (I hadn't written to them since the day it happened), thought I'd share it since it's nice to see that they still do actually care.
I am writing to give you an update on what the Phantasy Star Universe
team is doing about the recent reports about hacked partner machines,
items missing from storage, and stolen room decorations.
The development team's first priority has been to work on security, to
prevent a reoccurrence of this attack. Although we patched the servers
on the morning of 7/13, they are working on additional security patch
that will be ready very soon.
The team has been investigating the data logs for the accounts that have
reported hacking, and this takes a lot of time. In the past SEGA has not
restored lost items, so we do not have tools available to respond to
issues like this. Although we would like to be able to completely
restore the item data, the developers are not sure if this is possible.
Please be patient while we continue to work on a solution. And although
we are trying to fix this on the servers, we may have to compensate you
on a case by case basis which may take longer.
We understand how much time and effort go into collecting rare items in
PSU and developing partner machines. We are sorry that this security
hole was not fixed sooner. While we still do not know how we will
compensate you, I assure you that everyone in the North American and
Japanese Phantasy Star teams wants to find a fair way to get this done
as soon as possible.
If you have any further question please email us.
-Jake
Sega Support
<font size=-1>[ This Message was edited by: Wallin on 2007-07-19 17:22 ]</font>
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