Collecting Information for those with lag and d/c problems

[PhdChristmas]

If your having problems please post what you are willing to post:

-Platform(If PC, please list offical CPU model, GPU model(+driver version installed) and operating system. Are parts of your machine overclocked?)

-Country or Continent (if US declare whether you are west, central or east)

-General description of your internet connection (dsl 128kps, cable, adsl 128kps. satellite etc.)

-Do you use a router?

-When did these server errors, lag and d/cs begin occuring for you? (month/day, post Shred the Darkness? or just during this event?)

-do these errors frequently occur while in the lobby or in character rooms? how often?

-do these errors occur in all missions? how often?

-what missions have you experienced these errors in? how often?


Ill be submitting all information to SEGA West, or even ask support staff to read this thread. kthx.

For the most part ive troubleshoot every aspect of hardware, software and internet connection between two PC machines, one made in 2007 and the other 2009, only find myself d/cing in the same exact places of the event mission and general places of normal missions. These series of errors only started occuring for me post Shred the Darkness event. The first 10 hours after maintenance of this event i had no problems, then after the first error 060 login error period, i havent been able to complete a single, full mission.


Update: i found a fix for the problem on my main machine. What options you have available for your network adapter will vary.
-Network Connections > Local Area Connection > Right-click(properties) > Configure > Advanced Tab

-Checksum Offload
Changed from disabled to "Rx & Tx enabled"

-Flow Control
disabled

-Jumbo Frame
disabled

-Large Send Offload
changed from disabled to "enabled"

-Speed & Duplex
fixed at 100 Mbps Full Duplex

I disabled all power saving functions, WAN functions. Hope this helps others.

[Calsetes]

Alright, guess I'll be the first one to post then.

-PC (unsure of what the CPU is, as I'm not sitting in front of it right now), with a GeForce 8600 series (again, unsure of driver version), running Vista Home Premium, not overclocked.

-US - East Coast

-Cable - 2Mb/s

-Use a router

-Lagging started on the day the event started (07/03/2009) but on Tuesday (06/30/2009) had a problem connecting, getting an "Access disabled" message but from the reply I got from support, sounded like it wasn't related.

-They seem to occur more often when logging in and accessing storage in my room (as in PM storage, not common box storage). They occur often enough to make me worry when I store and retrieve items.

-Only mission I've seen a big lag spike in so far was the Event mission, can't remember if it happened the three times I ran Flowery Pursuit or not.
-Edit: I remember I did get one bad lag spike doing those runs, but since we only ran it three times (and I luckily got my first Igg crown then), I must have forgotten about it. The lag spikes seem to happen to me when I log in around 5:30 to 6:30 PM, and then again around 10:30 PM (at least these were the two times last night it got REAL bad).

Hope this helps.

[Tubby]

PC Info is in my sig, I live in PA, US.
I have cable internet 16 mb/sec . Tried playing with and without a router, made no difference.
Lag has been since recent event started.
Lag occurs in missions mostly, occurring once in a while in lobby and room.
Have only gotten to complete new mission once, have d/c'd too many times to count.
Other games run fine on my computer at optimum levels, so it's not my computer/internet.

[darkfalz16]

PC info Alienware Area 51 750i
intel(R) Core(TM)2 quad cpu Q9400 @ 2.66ghz
4 gig ddr2 ram 800mhz
nvidia geforce gts 250 x2
windows vista 64 bit home premium
comcast 16 bit
using linksys wireless router but pc hooked up with ethernet cable
in USA
it was fine bfr the event started but after it i couldnt even play for 30 mins w/o dc'ing ive been forced to play on my ps3 which still sees lag but no where near as much as i was havin on pc

[Randomness]

Platform: PC (Both computers, one old, one new)

Central US

Cable internet

Router in use, 10 Mbps wired, 1 Mbps wireless (Have used since launch of PSU with no issues)

Errors began Friday, with launch of event

Errors do not occur often in rooms, but this is a matter of time spent, much more time spent trying to do runs. Have not run other missions to see if its in others, but as I have gotten it outside of runs, I do not believe it is mission-specific. I have hit lag/DC in my room, loading screens, Colony 5th floor, and in the run, basically almost anywhere I've been.

[voodlar]

I'm on PC (Dell Dimension 8300 -unsure of all specs atm --> can't possibly be the problem all of a sudden) Everything else runs fine, internet or not.
WindowsXp -- NVIDIA v6.4 -- no router -- Comcast cable internet -- US

I've been playing for 1.5 years and never had lag unless virus updates or something that causes hard disc to spin during gameplay. --> That would be nominal and only lasts a couple seconds. I experienced no lag at all during either MAG event or Winter Carnival.

Is this the normal lag? Movement, weapon swinging/firing and door openings are fluid and smooth as normal. Monster hits and damage taken don't register until 10 -20 seconds later. Neither does chat, weapon switching, or item usage register until all at once later. All the while I have to run and avoid shots or they do seem to "count" even though the monster may already technically be dead. Eventually, this time delay never restores and I disconnect. While storing or extracting items with PM or common box, time delay in an inventory page reappearing will occur. Sometimes the inventory page stays blank and never returns then disconnect. At one point, the exchangable casino prize menu would not genertate. Timing out in between going to room or screen loads has also occurred. Problems logging on seem to have been fixed as I can usually get on and struggle to get casino coins. I have yet to complete an event mission without disconnecting.

This all started 2 days before the event!!! -- something I don't think I've seen others post yet. It happened on Dancing Birds, White Beast, and Desert Terror I believe. Strangely, I was able to solo Dbirds and Mine Defense on C several times. While I could feel the lag here and there, I seemed to be able to manage since the monsters only took 1 or 2 shots.

I apologize for the length of this post but it sounds as if the OP is compiling some sort of diagnostic report. So - I hope this helps for everyone's sake.

[Skorn]

-Xbox360

-US Central

-Cable 24MBs

-yes

-First day of the event.

-They have occured when changing areas, playing event mission, and using a photon charge or my bot in my room.

-Have only done event mission so far.

[madmaverick]

If your having problems please post what you are willing to post:

-Platform: PC with Intel Core 2 Quad CPU 2.50GHz, NVIDIA GeForce 8800GT and Windows 7 RC Build 7100, nothing's overclocked

-Country: US East coast

-Internet: Cable 16mbs

-I use a router (physically connected) with the only other connection being a laptop I rarely use anymore

-Errors started the day the summer event started (July 3rd, 2009)

-Errors occur often and anywhere, from any and all missions to lobbies to characters rooms, including my own. I'd say I DC at least once a day, depending if I'm working or not, but Monday (the 6th), I had an Error 60 trying to get on. It went away, but it lasted about half an hour and was extremely annoying.


Any more information you need PM me and I'll edit this post.

[Ryna]

I'd also recommend including a traceroute to the Sega game server. Assuming you are running Windows, go to a command prompt (Start -> Run -> "cmd") and type "tracert 198.176.10.1 > traceout" (minute the quotes). After that, find the file called traceout and copy/paste the output of traceout. It'd be interesting to see the dumps of "good" and "laggy" periods.

[Prince_Medion]

This is my system:
------------
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: French (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: VGN-A617B
BIOS: Revision: 1.2
Processor: Intel(R) Pentium(R) M processor 1.73GHz
Memory: 1536MB RAM
Page File: 366MB used, 4090MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

---------------
Display Devices
---------------
Card name: ATI MOBILITY RADEON X600
Manufacturer: ATI Technologies Inc.
Chip type: ATI MOBILITY RADEON X600 (0x3150)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_3150&SUBSYS_81CA104D&REV_00
Display Memory: 256.0 MB
Current Mode: 1280 x 768 (32 bit) (60Hz)
Monitor: Écran par défaut
Monitor Max Res:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6618 (English)
---------------

I use a router, which is provided by my ISP (O2) im on 4meg (I think), i'm in UK, and I started getting major lags and disconnections since the summer event, I lag in the event missions, in my room (accessing it, pm options). And here are the Traceout Results (which I think are useless because I wasn't running the game and done it while it lagged....sorry)

1 70 ms 99 ms 99 ms O2WirelessBox.lan [************]

2 56 ms 53 ms 55 ms 87-194-254-254.bethere.co.uk [87.194.254.254]

3 39 ms 37 ms 38 ms 10.1.1.117

4 40 ms 39 ms 44 ms 10.1.1.97

5 * * * D‚lai d'attente de la demande d‚pass‚.

6 60 ms 59 ms 55 ms 79.141.38.121.available.above.net [79.141.38.121]

7 110 ms 111 ms 111 ms so-0-1-0.mpr1.dca2.us.above.net [64.125.27.57]

8 113 ms 113 ms 116 ms so-0-1-0.mpr1.lga5.us.above.net [64.125.26.98]

9 192 ms 197 ms 193 ms so-2-1-0.mpr1.sjc2.above.net [64.125.26.229]

10 193 ms 194 ms 196 ms xe-1-1-0.er1.sjc2.us.above.net [64.125.26.198]

11 194 ms 194 ms 193 ms xe-0-0-0.er2.sjc2.us.above.net [64.125.26.194]

12 208 ms 206 ms 197 ms xe-0-1-0.mpr4.sfo7.us.above.net [64.125.26.61]

13 206 ms 209 ms 210 ms 64.125.196.114.sega-america.above.net [64.125.196.114]

14 212 ms 217 ms 224 ms 198.176.8.194

15 210 ms 217 ms * 198.176.10.1

16 210 ms 213 ms 212 ms 198.176.10.1