The box that comes up for saving the file is similar to a box for naming your character. I saved mine without realising while not using English patch since I thought it was simply asking my character name.
I however did not save one of my characters and really wish they would add the option to save at the Eshe Store, surely if you modify your character a lot you should be able to save those changes?
If you haven't save your character, or forgot to save, an good idea is to take screenshot of the character, while creating, in case the program crash.
Screenshot with different option open is the best, like these
Spoiler!
Keep in mind, you can still create the character using the Character Creator, and the client will import it over. If you have a file you think might be the character, try opening the Character Creator and see if it allows you to open any file.
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