I am able to launch Phantasy Star Online 2 get past the cinematic but, when I reach character creation and try to log in with my character; the game crashes(?) ("Phantasy Star Online2 Not responding" is the message I get). The crash happens when I attempt to select my character, after logging in. Where: Inside the character selection. How: attempting to log in my character into any ship.
I use a laptop that's able to play PSO2 just fine; only "error" message in this case is not responding. No other accessories or devices involved in the problem.

P.S. The game was able to completely launch the first time. I have also checked for a patch.

Thanks for helping out if you can! Sorry If I wasted your time.