Ok here's my personal situation. I have my sega id and password and can login to the game perfectly fine for now. But I know that if I try to access the game from a different location Im going to need to verify the new location of where I will be playing thus receiving a confirmation email with a temporary pass code to verify. I have had two very good friends of mine help me send a support ticket with my issue ( one of them who is fluent in Japanese ).

Has anyone here had a similar story or have sent in a support ticket and received a positive response?