I sincerely apologize for this inconvenience. We noticed that you field a dispute via PayPal for your order# #######(removed). Please do not charge back directly, or your account will be blocked and there will be many other issues if you need to place an order with us in the future. We want to assist you directly.
I apologize for the confusion. Since it is a refurbished item, we suggest you to contact our vendor directly at 562-946-3531 or customerservicerefurbish.com for the missing parts directly instead of returning the whole item back. Have you contacted them on this issue yet? We can also honor you a replacement for the whole item directly if you do not want to contact them. Your understanding is really appreciated.
If you have any further questions or concerns, please visit our FAQs page. If you still require any assistance, please feel free to reply directly to this email.
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