testtubebaby writes, "Straight from the horses mouth, Sega has admitted that their most popular game will be out of comission today for 4 to 6 hours due to the server structure crashing.
"The situation as of now is that Phantasy Star Online has crashed. As of now, we do not know how long the game will be down, but it is estimated from four to six hours," said a Sega.Net operator.
The main problem caused by the crash is the loss of Serial Numbers from the Sega.Net memory, so all users must call Sega.Net at 1-800-USA-SEGA and request their Serial Number reinstated."
Just a reminder to those who still cannot get online, to call SEGA and ask them to reset your serial! ^_^;