testtubebaby writes, "Due to the overwhelming response of angered and concerned gamers, Sega has issued this statement at the forefront of their 1-800-USA-SEGA tech line:
"If you are experiencing difficulties with your PSO Access and Serial Number please be aware that we are performing maintenance and will be restoring game access as soon as possible."
Waits to talk to operators has gone down significantly, from an hour on Sunday to five minutes today, as Sega has beefed up their tech personnel in order to appease the distraught masses.
"We are currently performing maintenance on the Phantasy Star Online servers. All I can say is that you can keep trying to log onto the servers," said April, a Sega.Net representative.
When asked about a time frame in which PSO servers might be up and running, and if the launch of PSOver.2 will be affected, Sega.Net's response was:
"We don't have that information as of now. I assume Phantasy Star Online Ver. 2 will be running and unaffected by this."
One is left only to question, "Will PSOver.2 be open to these problems, and how will this affect Sega's pay-to-play strategy? Will consumers trust Sega to provide secure, reliable gaming entertainment?""
It's been confirmed that it is just a server maintenance...or so we hope. We'll keep you updated!
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