I am trying to help a friend make a pso2 account.

We believe we are using all of the right characters but keep getting this error message.

I am using the Kotaku guide to make the account.

It would be highly appreciated if someone could translate the error message.[IMG]<a href="http://imgur.com/wCTbirF"><img src="http://i.imgur.com/wCTbirF.jpg" title="Hosted by imgur.com" /></a>[/IMG]