[Comcast] IP Block Confirmed - Now for the good news

[Ezodagrom]

that's a bizarre one. i assume you die at the same point pinging the game server as well? (gs016.pso2gs.net)

Just tried, yep, same result.

[landman]

Is 21.189.208.16 the server IP? because that's the only difference between your trace and mine, I have that IP in the 17th line, then nothing else, but... I can connect since the day they reopened the servers.

[Atlantis419]

When did I say Sega is controlling what traffic gets out of Comcast and level 3? Where exactly? I said Sega is controlling which traffic it's allowing to reach their services. Even if twc has another backbone provider, it's really convenient that Verizon got "blacklisted" after most of the threat was gone and on the same day that twc got opened and just so happened to be the same day as maintenance. You got a different opinion, great, that's cool, no need to be a smart ass about it though.

[Ezodagrom]

Is 21.189.208.16 the server IP? because that's the only difference between your trace and mine, I have that IP in the 17th line, then nothing else, but... I can connect since the day they reopened the servers.

210.189.206.16 is the game server, mhm.
I basically can reach the IP right before it in the tracert, but can't reach neither the game servers or the pso2 page.

[Rehal]

Real IP block from SEA

[Cypher_9]

Comcast user here, I suspected the 107 Error 'fix' is what it is... nothing... So this is why I am still unable to connect.

Comcast Livechat Follow-Up:

Spoiler!

Exodus_: My Issue: Unable to connect to the site www.pso2.jp due to a recent DDoS attack on their site from ISP

user Exodus has entered room

analyst Joy has entered room

Joy: Hello Exodus_, Thank you for contacting Comcast Live Chat Support. My name is Joy. Please give me one moment to review your information.

Joy: I hope you haven't waited long to be assisted and I hope you're having a great day. We are here for you 24/7....

Exodus_: No problem

Joy: Hi, Exodus.

Exodus_: Hello

Joy: I understand you are unable to access a certain site form your internet connection.

Joy: May I ask if you have an account with Comcast please? I am having a hard time pulling up an account.

Exodus whispers phone #

Joy: Thank you.

Joy: No worries. Now that you have me on chat, let me check and fix that for you.

Joy: May I just know if you can access other websites especially Comcast just fine please?

Exodus_: Yes other sites are fine

Exodus_: it is just the one recently attacked by a DDoSer

user Exodus_ has left room

user Exodus has entered room

Joy: Thank you for letting me know.

Joy: I see here that your connection is okay and active.

Joy: I have verified that Comcast do not block that website. (Joy uses confusion)

Exodus_: Hm (the derp moment via Joy)

Exodus_: Is there any way that I can access the site I am blocked from?

Exodus_: Or is there anything you guys can do to lift the mild ban from my ISP number?

Joy: Do you have the IP address of that website?

Exodus_: Give me a moment to get it

Joy: You may send a request to check if your IP is blocked, Exodus.

Joy: Just fill out the form on this link : http://postmaster.comcast.net/block-...l-request.html

Exodus_: Okay

Joy: Once the information is sent, please wait for the response of Comcast.

Joy: I assure you that your modem is getting great signals and your connection is active and stable as well.

(That is nice to know...)

Joy: I am glad that I was able to resolve your reason for chatting today.

Joy: No need for additional steps because sending the request is the resolution to the issue.

Exodus_: Okay, thank you.

Joy: Would you consider adding Digital Cable and Digital Phone to your services?

Exodus_: No thank you

Joy: Bundling your service to triple play will not only save you money for getting 3 services but you can enjoy your current Internet with additional feature. I can check a great deal for you. Do you have time, Exodus?

Waiting for response from Joy

Joy: You have opened a window for Comcast Support and I don't want to miss an opportunity to support you. Are we still connected?

Exodus_: yes we are still connected

Joy: Thank you.

Joy: If you get Phone service, it includes all of the favorite features including Caller ID, Call Waiting, Call Screening, and Caller ID Blocking.

Joy: You can also enjoy more of what you want, when you want with XFINITY ON DEMAND. Thousands of hit movies, top TV shows on TV, streaming online, or tablet or smartphone with an XFINITY TV App.

Joy: Would you like to bundle your service to Triple play now?

Exodus_: No thank you

Joy: Oh, okay. I understand, then. Please feel free to chat back or call phone support if you change your mind.

Joy: Your satisfaction is my priority. Is there anything else I can assist you with? I am more than glad to help you out further.

Exodus_: Oh no, you did enough for me today

Joy: Thank you so much.

Joy: Have a great day ahead, Exodus!

Joy: Goodbye for now.

Exodus_: Thank you, you too!

Joy: You are most welcome.

Joy: Take care my friend.

Anyway, if this http://postmaster.comcast.net/block-...l-request.html means anything. I am just waiting for the response.

[TsukasaHiiragi]

I'm still waiting for a response from comcast. I know for sure Comcast is definately blocking that website, because my tracert isn't leaving the PA comcast network period.

I can ping Yahoo.JP portal without problems (its the hop before the PSO2.JP server) - the IP that is blocking my request is this.

[Querying whois.arin.net]
[whois.arin.net]

#
# ARIN WHOIS data and services are subject to the Terms of Use
# available at: https://www.arin.net/whois_tou.html
#


#
# Query terms are ambiguous. The query is assumed to be:
# "n 68.86.166.177"
#
# Use "?" to get help.
#

#
# The following results may also be obtained via:
# http://whois.arin.net/rest/nets;q=68...se&ext=netref2
#

Comcast Cable Communications, Inc. JUMPSTART-2 (NET-68-80-0-0-1) 68.80.0.0 - 68.87.255.255
Comcast Cable Communications, Inc. COMCAST-8 (NET-68-86-128-0-1) 68.86.128.0 - 68.86.255.255

[Urbancowgurl777]

Spoiler!

Joy: No need for additional steps because sending the request is the resolution to the issue.

Anyway, if this http://postmaster.comcast.net/block-...l-request.html means anything. I am just waiting for the response.

Did no one read what I said ): Already tried, it didn't work, because the site is not blocked. Also, my dude said almost the exact same thing as your dude. Specifically:

"Rest assured this will be the permanent resolution to our concern and no other steps are needed for you to do."

I swear they're all robots.

[reaper527]

When did I say Sega is controlling what traffic gets out of Comcast and level 3? Where exactly? I said Sega is controlling which traffic it's allowing to reach their services.

go ahead and explain how tracert's to pso2.jp and gs016.pso2gs.net are dying at the comcast level, yet "It's neither Comcast nor level 3 the backbone". there are tracert's showing that this problem is NOT on sega's end, it is on the isp/backbone end of things.

this is a thread on comcast's inability to connect, as such the relevent issue at hand is that if you are on a comcast connection, you are null routed at the local level. this has nothing to do with sega. this means that your "sega is controlling which traffic reaches there server" comment is either random and unrelated to this thread, or is a direct response to the situation present in this thread, and you are directly implying that sega's actions are blocking the connections at the comcast/level 3 level.

also, i said it before and i'll say it again. you are flat out wrong that "sega controls what traffic reaches their servers". sega controls how they handle the traffic, but not if it gets to their server or not.

[Dammy]

strange thing, with Chrome i can't even load pso2.jp main page , but with Avant browser i can, no further tho