What milranduil said and basically how it works.
Hero step counter has a specific amount of invulnerable frames, and when you hear the ting, you might already be near the end of said invul. If you press button a millisecond too late while standing in an active hitbox after an early step, you will inevitably be hit. It's the reason why you need to very carefully choose a direction to step into and time counter well to avoid finding yourself in this situation
A good example here is Deus Hunar forward whirlwind, which lasts forever and the attack itself actually hits later than what the visual indicates. This means you will tend to step too early, get a late Hero counter ting, and get hit anyway if you stepped forward or backward. Only way to reliably deal with it is to sidestep it to be sure to be outside of the hitbox when triggering counter. This kind of reasoning applies to pretty much every lingering/multi-hit attack, which are the hardest to deal with as Hero. If you do make the right decision and execute well, Hero Counter will always work properly.
For Phaleg, there is nothing you can do but grind the fight. Phaleg is indeed too fast to purely react to what she does. It's the reason why she has obvious tells on every attack, and your dodging should always be timed according to the tell, and not to when she actually moves
Finally game is client-side so ping doesn't have any say in this kind of matter. What could matter tho is computer lag, which can delay your inputs or make some windows less forgiving due to low FPS. If anything I'd look into that before looking into ping (I'm EU, and I have over 200ms to Japan, and it never prevented me from dodging properly)
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