While SoA/E may be the direct problem it is a problem that SoJ, as the corporate head, can fix if they cared to. The fact they don't, and haven't in over a decade indicates a problem with SoJ even if it is a matter of execution with SoA/E.
The question always comes back to how can a company be consistently incompetent in any market for so long while being competent and having good product in another market that is so well liked in that market that they are doing poorly in? Surely you aren't saying that the people that head SoA have so much power in their own company that SoJ execs can't simply remove those people that are the problem from their company.
It's not all SoJ's fault which means it's not a completely ethnocentric problem, but it is also not all SoA's fault which means it is not just an incompetency problem.
I can imagine that the Saturn mess up was such a big mess that they lost a ton of support which resulted in low sales for the DC which lead to them prematurely pulling the plug which hurt support even more. They are then ignoring the big splashes they made because from a numbers perspective DC was a nothing system and they don't seem to get that just about everyone loved the machine. This has resulted in Sega continuously whittling away support as each successive "splash" only shows lower numbers than the previous and thus them caring less and less about the foreign market.
The problem is that people have loved the games and the systems and those who don't usually haven't touched them and have pretty much forgotten about them so now there isn't a lack of support in the same way as "we can't trust your brand" as the majority, but rather "we don't know about your brand" and that second one is a whole lot easier to win over people... that and the piss poor actions of other companies has resulted in a lot more hate towards those companies rather than SEGA.
This all comes down to SEGA, for economic reasons, has become Ethnocentric and the foreign market just gets tossed a bone here or there with no input going back to their primary market which has made them blind. At the same time, this lack of caring about the foreign market has likely led to less than quality people being hired by the foreign market branches which results in degraded quality on those few bones we get.
It's kinda like going "I don't like black guys because i got mugged by black guys once" Once you've said that you're going to get black guys angry at you for saying it and when you have that mentality your going to provoke the same type of reactions and take the same type of actions as though you are racist and thus provoking actions that make you not like them. It's a loop. You're not racist in that situation, but everything you think and say are going to sound racist because what racists say is being manifested by the actions you are provoking. Are you making decisions based on ethnicity? Yup, but that alone is not racism.
In this example you don't want to get mugged. You think Black guys are going to mug you, so you stay away from black guys and are always defensive when they are around. In SEGA's case they want to make money. They don't think Foreign markets with buy their products, so they don't put effort into it and because of that when they do the product is degraded.
The only way to fix that problem is with an effort of both sides. SEGA has to take a "risk" and put forth energy into selling their product to foreign markets, and those of us who get what has happened have to buy their products and convince others that they are worth buying, thus making SEGA profitable.
Someone's comeback at this might be "Well saying such nasty things about SEGA won't help." To that i say, Nothing will help until SEGA makes the first move and the best way to provoke that move is to be honest about what is actually happening and how people feel and why. Not to mention that you probably shouldn't support someone who isn't putting the effort in to fix the problem themselves. If SEGA cared they'd have made a move to reignite their foreign markets years ago, but they still haven't and I never see any effort from them so there is no point in trying.
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